Prompt response when I phoned, helpful and very courteous staff. Wait time for engineer was a bit long. The engineer was excellent, he worked quickly, resolved the problem, could not have been nicer... Voir plus
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Lisez les avis des autres
I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... Voir plus
L'entreprise a répondu
The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... Voir plus
L'entreprise a répondu
Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4,7
Excellent
212 avis
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Easy to find part from Appliance BOM
Easy to find part from Appliance BOM, pictures made it easy to identify part number.
Part delivered on time and at a reasonable cost
Relatively Easy to fit.
17 février 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It's great to know you found it easy to identify and order the correct part, and that it was delivered on time at a reasonable cost.
Thanks,
Brett
Siemens Home Appliance Customer Service
Prompt and helpful reply
16 février 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're glad you received a prompt and helpful reply from our team.
Thanks,
Brett
Siemens Home Appliance Customer Service
A pleasant and knowledgeable service…
A pleasant and knowledgeable service person and good telephoning ahead etc
9 février 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're pleased to hear our service person was pleasant and knowledgeable, and that you appreciated the call ahead of their arrival.
Thanks,
Brett
Siemens Home Appliance Customer Service
Brilliant Engineer
Overall experience from call center to getting product repaired quickly
9 février 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It's wonderful to hear you had a great experience from the call centre to the repair and that our engineer was brilliant.
Thanks,
Brett
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're delighted to hear you feel our customer care support is outstanding.
Thanks,
Brett
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're glad we could show full concern for your query and provide the help you needed.
Thanks,
Brett
Siemens Home Appliance Customer Service
I recently dealt with one of your…
I recently dealt with one of your customer service advisors regarding a faulty appliance. Unfortunately, my experience was very disappointing. Despite my clear explanations and reasonable requests, the advisor repeatedly refused to acknowledge that the product may have a design issue.
I was told the only option was to send the appliance to a technical inspection with no timeframe for return and no temporary replacement offered, even though the machine was only a few weeks old and faulty from first use. Attempts to clarify outcomes or get any written confirmation about the appliance’s performance were dismissed.
Overall, I felt the advisor was unhelpful, dismissive, and unwilling to take responsibility, leaving me with no practical solution other than to escalate the matter with the retailer.
I hope the company improves both its processes and training to ensure customers are treated fairly and efficiently in future.
15 janvier 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We sincerely apologise for the significant delay in our response. We are very concerned to read about the disappointing experience you had with our customer service and I'm sorry that you felt dismissed and were not offered a practical solution for your new appliance. If you still require assistance, please contact us directly using one of the options on our contact page: https://www.siemens-home.bsh-group.com/ie/customer-service/contact
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Excellent customer service
Went on the the Siemens web site looking for a spare part for a gas hob I purchased in 2003 which is still as good as new. I spoke to an agent Mark who was very helpful and I was able to upload an image of the part with the code on it and Mark from Siemens was able to give me the correct reorder code for the part.
Top marks to Siemens customer service and Mark.
15 janvier 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
That's fantastic to hear your 2003 hob is still going strong. We're delighted our agent was able to help you find the correct part so easily.
Thanks,
Brett
Siemens Home Appliance Customer Service
A pleasant and successful experience
The website was easy to navigate and I was able to find the spare part I needed quickly and accurately. Ordering was also straightforward and acknowledgment included an estimated delivery date. Postage was also reasonable. I had to call about delivery because the country depot hadn’t any stock, but the agent I spoke to was helpful and informed and there were no subsequent issues. Overall, a pleasant and successful experience.
12 janvier 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're glad you had a pleasant and successful experience overall, finding our website easy to use and our phone agent helpful when you enquired about delivery.
Thanks,
Brett
Siemens Home Appliance Customer Service
Very quick delivery
17 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're happy to hear you received a very quick delivery.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reliable and efficient
17 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're pleased you found our service to be reliable and efficient.
Thanks,
Brett
Siemens Home Appliance Customer Service
kind and experienced staff.
5 janvier 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're delighted you found our staff to be kind and experienced.
Thanks,
Brett
Siemens Home Appliance Customer Service
Excellent Service
The part i needed was easy to find and order. Delivery was prompt. No complaints with this service.
1 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It is fantastic to hear that you found the part you needed easily on our website and that our delivery was prompt. We are so glad you had an excellent and complaint-free experience with our service.
Thanks,
Becki
siemens Home Appliance Customer Service
Customer Service & Service Engineer - Excellent
Quick response from Customer Service. Service Engineer was professional, reliable and returned on schedule with all required parts. Our oven was sorted for the Christmas.
12 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are absolutely delighted to read about your excellent experience. It is fantastic to hear that you received a quick response from our Customer Service team and that our engineer was professional and reliable. Knowing your oven was sorted with all the required parts just in time for Christmas is the best news we could hope for.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Siemens look after you.At anytime of the year.
We were looked after so well,They were on the ball and had some one on to us in quick time to come out to fix the problem.I had heard Siemens looked after their customers.And they make top class equipment,This is why we went for Siemens in the first place.And they didn’t let us down
22 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It is absolutely wonderful to hear that we lived up to our reputation and looked after you so well. We are thrilled that our team was "on the ball" and arranged a quick repair for you. Your trust in our top-class equipment and customer care is the highest compliment we can receive, and we are so pleased we didn't let you down.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Sam responded in courteous and helpful…
Sam responded in courteous and helpful manner. I managed to sort myself a solution but I’m sure if I hadn’t, they would have been happy to help.
18 décembre 2025
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that Sam responded in a courteous and helpful manner. It’s wonderful to know that you were able to find a solution yourself, and we are pleased that Sam would have been ready to assist further if needed. Providing professional, friendly, and supportive service is very important to us at Siemens, and your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you received efficient and friendly service. Providing professional, approachable, and reliable support is very important to us at Siemens and it’s wonderful to know that your experience reflected these high standards. Your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Trusted everyday paetner
Siemens Home Ireland team is always here when you need them.
16 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you find the Siemens Home Ireland team reliable and supportive whenever you need assistance. Providing trusted, professional, and responsive service is very important to us, and it’s wonderful to know that your experience reflects these high standards. Your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Very good support and contact
Machine was sent so easily , very good support . They didn’t find anything wrong with coffee machine but when it came back it didn’t make the noise anymore . So good for me :)
10 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are absolutely delighted to hear about your very good support and contact experience with us! It's wonderful to know that sending your machine was so easy and that, even though no specific fault was found, your coffee machine is now working perfectly without the noise. We're so pleased that the outcome was good for you!
Your positive feedback is greatly appreciated and serves as a fantastic encouragement to our team. Thank you for sharing your experience.
Becki
Siemens Home Appliance Customer Service
John Lynch was very good and sorted the…
John Lynch was very good and sorted the issue out straight away
4 décembre 2025
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are absolutely delighted to hear about your positive experience with John Lynch! It's wonderful to know that he was very good and sorted the issue out straight away for you.
Your feedback is greatly appreciated and serves as a fantastic encouragement to our team, especially to John. Thank you for sharing your kind words.
Becki
Siemens Home Appliance Customer Service
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