SilkFred Avis 

Far from happy with this website. I need to return a dress that is too small. Returns process is via the website which has shown the following for at least a week ‘ We're currently offline for maintenance. Please check back soon.’ Tried the confirmation email but that is no reply domain. Has this website gone bust.

Ordered 5 dresses for a ball all unsuitable now not able to access there site to arrange a return as off line app not working have they gone into liquidation

Have always used SF in the past and no major issues. Ordered something on 25th Oct and it has now gone into a black hole. Website down, app not working so obviously something is going on. Have had no response via email or social media. Don't buy.

I cannot get in touch with Silkfred in order to get information in order to return the dress l purchased. It just need a return slip and label but when l try to get onto your emails it says closed due to maintenance. This has been over several days now and l will run out of time to return the goods.

Website been down most of last week so no way to contact them regarding a order

First of all I would like to say I have ordered from SilkFred a few times and never had any issues. However I haven't returned anything before.
I bought a dress and unfortunately it didn't fit. I returned it and received an email on 11th October to say they had received my returned item and it would take up to 14 working days to process my refund.
To be honest with technology as it is today, I wasn't expecting it to take that long to receive my refund but I am still waiting! Silkfred have had my returned item for 21 days (16 working days) but also still have my money!
I have tried to contact them through the 'contact us' button on their website but it continues to say that they are offline due to maintenance.
I have sent them a message each day for the past 3 days on Messenger but no response.
I am extremely disappointed and I will not be using SilkFred again.

Ordered once and returned with no issues.

Second order half of it took ages to arrive with no explanation why. Returned 4/5 items and it’s been weeks with no return. Confirmation that 2 were received and the timescale to process the return has now passed.

Website has been down for days, they aren’t responding on social media. Won’t use agsin

I ordered 4 dresses. All were very poor quality, vastly overprices for what they were. I am still chasing a refund 4 weeks later. I will never shop there again.

Gave 5* as I really like SILK FRED clothing & thier website.
Plenty of choice. Only issue i have is when ordering on line you sometimes need to order 2 different sizes which means you need to return items & wait for refund, but this is the case when ordering on line with any company.
Only ever had one issue when I got sent the wrong dress, but return & refund were both straight forward.
Otherwise anything iv ordered has always been good quailty, good prices, quick delivery & refunds done in stated time. Kept informed by email regarding purchase, delivery etc.

Bought 3 dresses and paid for next day delivery which didn’t happen, returned all 3 dresses weeks ago and still chasing for refund.

Never will I shop here again! Extremely disappointing from start to finish!

I was struggling to return an item that was delivered out with the returns period (fault of the delivery company not Silk Fred).
Customer services couldn’t have been more helpful after I contacted them through messenger.
Thanks Helen!

My delivery unfortunately got lost with Royal Mail but SilkFred went above and beyond to help me either get a replacement and refund.
Once the package finally arrived (a month late thanks to Royal Mail) SilkFred were hasty to send me a prepaid returns label which also tracked the package to its delivery back to the company.
Fantastic customer service!

Ordered two dresses which sadly did not suit and returned them both immediately. They were received on 17 September by Silkfred who have yet to issue a refund despite my emailing and failed attempts at non-responsive chat box. Would absolutely put me off ordering again due to length of time for a refund!

Ordered item on 21st September but did not arrive until after 1st Oct. Can’t remember the exact date as I had already left for my holiday before it arrived. I have sent the item back. It took a week to acknowledge receipt and I’m still waiting for a notification to say they have processed the refund. I’ve had to pay for delivery and also for the item to be returned. Not to mention that you need access to a printer in order to make a return!

I used to absolutely love shopping here for the variety and great service. Will think twice before ordering again now.

Having purchased many items from SilkFred I have to say they have the best customer service I have experienced.
Recently I purchased shoes from another company their after sales service was appalling.
SilkFred deal efficiency in resolving any problems. And by the way their dresses are special I’m always ask where I brought them from.

I ordered 2 dresses and they were nice but didnt fit. The returns process is a faff and takes a ridiculously long time to get refunds.

Amazing and friendly customer service from SilkFred when I needed to return a damaged item after the return window had closed.
I was offered a no quibble exchange and received the replacement item within 48hrs.
Lovely, personal communication from a dedicated customer service agent throughout.
I love SilkFred's clothes and it's great to know that on the rare occasion that something goes wrong, there is a strong and effective commitment to customer support and resolution.

I've wanted ot order from SilkFred for a while and was finally in a position to make some purchases. I won't be repeat business. The multi-dispatch costs are prohibitive, the items were really varying quality and I've returned some (though now getting worried by the horror stories around delayed refunds), and I'm still waiting on part of my order that was dispatched weeks ago but the tracking link is broken. I don't feel customer care are particularly engaged with helping either. Such an incredible disappointment but at least now I've learned.

Over the years I’ve always praised this company on their customer service, but no more.
I return an item and received an email to say it had been received and expect a refund excluding postage within 14 days. Today I expected the refund but no and on using the Chat bot I was told to wait another 5 days. I said I wasn’t happy with this and was told ‘they are off line and someone will review my message in 48hrs’. I will no longer be using this company as I suspect lots of refunds perhaps don’t get chased and maybe not paid out

The customer service support is first class, very efficient, thorough, and very helpful. I'm extremely impressed.