SilkFred Avis 

I used the Instagram chat for support with an Order and my query was dealt with very efficiently, so I am delighted by the service I received overall! Thanks SilkFred Team.

Had an issue with returning my order. I messaged the online chat, a lovely lady called Helen got back to me within minutes and sorted my issues straight away. Couldn’t have asked for better customer service.

I have waited over a month for a refund for two dresses I ordered which were unfortunately too big when they arrived. I chased the refund, they eventually refunded one, and assured me the other had been done. But another week later and the other dress refunded hadn’t been received - I’ve had to email to complain and chase constantly. Are they hoping we don’t notice? Wonder how many people have missed their refunds? Such a shame because I’ve used them for years before but never will again now

24/10/2025 Refund now received for both items. However my review remains one star, the constant chasing and reassurance it had been issued when it hadn’t. I genuinely think people that don’t check or chase simply won’t receive a refund at all. Such a shame as I have used the site for years with out issue on refund but this experience now has completely put me off and I won’t use them again.

Fast postage. Happy with purchase.

Bought 3 dresses for a ball. All beautiful but sizes were different despite ordering the same size for all 3. The website will say true to size but I find you need to buy 2 sizes to be sure. Delivery quick, refunds efficient.

Absolutely shocking. Ordered two tops which looked lovely on the photos. When they arrived , they were the wrong colour and wrong design to what I had ordered and 3 sizes too big. They are also very cheaply made and cheap fabric. Not happy as they were both £36 😒 now I bet they'll ask for money to return them. Not happy as I needed them for the weekend.

The team were very responsive and quick to get in touch with an email response. Thankyou

I ordered best part of £400 worth of items. 1 dress arrived with only 1 strap. 1 dress was glittery (ordered in two sizes to see which was best) Opened the bag the dress came in and glitter went everywhere! Didn't even try the dress on as my house would be covered. Another dress was virtually see through. I decided to return the full order however now have 3 return fees to pay as it came from different suppliers - ridiculous as I ordered from one place. Returned on 18/9 as of 14/10 I am still waiting on my refund. No customer service number to call just AI chat. Utter rubbish service, I have used them before but will never order again after this. I shouldn't be charged for returning sub standard goods.
Updated to 2 stars as customer services have contacted and processed my refund and noted they have issues with their refund process and know it. They have waived a couple of return fees.
Still substandard service but at least the chat advisor was honest.

I never received 2 dresses!
Evri are impossible to contact and never seem to deliver anything safely.
I have been unwell so have not chased this up yet with Silk Fred, very disappointed.
SILK FRED CUSTOMER SERVICE PLEASE CHASE for me!!!

Ordered 3 items and they arrived very quickly
I was thrilled with them and wore one out the other evening and got many compliments!
They are very different from items on other sites. Well done Silk Fred!

I ordered 5 items amd only 3 arrived. I emailed and spoke to a lovely lady called Helen. She could not do enough me. She was quick at replying kind and VERY helpful. She asked what I would like to do, I asked for a refund. She did it straight away. Obviously got to wait for the money to go back into my account. Will definitely be ordering from here again. I was in a rush for the 2 orders I didn’t receive, this is why I needed to cancel.

I ordered 2 dresses, both had to be returned twice as not stitched properly. I had to return the brown dress a third time. No apology and they would not send a replacement until they had received the returned item. On wearing the brown dress once it then came unstitched. So that is 3 faulty dresses. As I was on holiday and needed it for a wedding I had to stitch it up myself. On return I emailed about the situation again no apology just told return for a refund. Extremely poor customer service and no acknowledgement of the predicament I was left in whilst abroad. I have given them ample opportunity to respond before writing this review but am getting nowhere despite me asking this to be escalated numerous times.

i love silk fred, great choice of clothes
my favourite website , great service and
always great advice

I ordered 2 items separately with next day delivery for my holiday - delivery cost £8 each item! Neither turned up - no response from SilkFred to my 3 messages because you can’t call or email. Absolute SCAM!

I would actually award 5+ for Customer Service but deducted a star as the dress was puckered in a couple of places and had to be returned. Chat box did not understand that I wanted to return the faulty item and replace it with the same lovely dress. When I emailed Customer Service, I got a prompt reply with very helpful, professional, and friendly service. My query was dealt with quickly and efficiently and my replacement dress is on its way. Excellent customer service

I have ordered many clothes from Silkfred and always been delighted with them. Excellent customer service too.

Similar to what temu and shein offers

Ordered a jumper as a birthday present for my daughter. The coral colour was gorgeous and she was delighted.
The parcel arrived promptly, with just the right amount of packaging.

It took ten weeks to get my refund and only because I chased it up, shocking.... Will not be using them again

Really quick, helpful and friendly service! My problem was sorted very fast - thank you SilkFred!