Soft serve machine turns soft serve mixture sour do I’ve tried it twice and haven’t used it for another week . I don’t think I’ll have it so when do you pick up the ice cream freezer display freezer a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Voir plus
L'entreprise a répondu
Our third order and SilverChef did not disappoint. Quick response to enquiry and delivery was arranged. Always a pleasure to deal with SilverChef
L'entreprise a répondu
We worked with Dipti and our experience with her was very good, she got all our equipment sorted with kitchen catering packaging and delivered on time. Thanks for your great service
L'entreprise a répondu
À propos de l'entreprise
À propos de SilverChef
Écrit par l'entreprise
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Coordonnées de contact
Park Tower, 20 Pidgeon Cl, 4101, West End, Australie
- 1800 337 153
- silverchef.com.au
3,7
Moyen
268 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dear fellow café and restaurant owners,
Dear fellow café and restaurant owners,
As a passionate entrepreneur, I was eager to open my dream hospitality business. When it came time to purchase kitchen equipment, the dealer I trusted highly recommended SilverChef and their “Rent-Try-Buy” contract. It seemed like a flexible option at the time—but unfortunately, it turned out to be a financial trap.
I signed the contract in good faith and made every payment on time for 12 months. Over that first year, I paid a total of $28,000, including interest. I understood they needed to profit, and I was ready to finalize the purchase. But when I contacted them to buy the equipment outright, I was shocked:
👉 They asked for another $28,000—on top of what I had already paid!
To make matters worse, they told me that if I didn’t want the equipment anymore, I’d have to pay to return it to their warehouse!
This is not how ethical financing works. It felt like I was being punished for trying to do the right thing. This type of business model exploits small business owners, many of whom are already under huge pressure.
💥 My message to you: Please don’t fall into the same trap. Don’t let a predatory financing scheme like this ruin your business or your life. Avoid SilverChef. Look for fair, transparent options that support your growth—not drain your resources.
Leo
20 juillet 2024
Réponse de SilverChef
Hi Leo,
Thank you for taking the time to share your feedback.
SilverChef is committed to providing competitive finance solutions for the hospitality industry, backed by clear terms and conditions designed to support businesses in reaching their goals.
We are keen to review the specifics of your account and the details of your contract. We are currently unable to locate your agreement based on the information provided in your review. To help us investigate this thoroughly and discuss your experience directly, please contact us with your account details or business name at marketing@silverchef.com.au.
We look forward to connecting with you.
Regards,
The SilverChef Team
Business Owners Warning:
Business Owners Warning:
Please be cautious when dealing with this company. While it’s easy to sign up, it can cost you an arm and a leg to get out of the lease. There are many hidden charges buried in the fine print — especially if you decide to buy the equipment after a year. To make matters worse, they will even charge you for broken equipment!
I’m currently in a dispute with them, and I wouldn’t want anyone else to make the same mistake I did. If you can’t afford new equipment, consider buying second‑hand rather than entering into a lease agreement with this company.
26 juin 2025
Avis spontané
Réponse de SilverChef
Hi Le petit Cafe,
Thank you for taking the time to leave your feedback, we genuinely appreciate it.
SilverChef are committed to providing a competitive finance product for the hospitality industry with clear terms and conditions. If you would like to discuss your experience further, please get in touch with us at marketing@silverchef.com.au and we can support you there.
SilverChef
Simple process with great follow up.
23 mai 2025
Réponse de SilverChef
Hi Phil,
5 stars is always the goal for us here at SilverChef! We are happy to hear that you have had such a great experience, and look forward to supporting you more in the future.
SilverChef
Speed processing of request
Speed processing of request. Great Customer Service. Thank you so much!
6 juin 2025
Réponse de SilverChef
Hi Arbelle,
We appreciate you taking the time to leave us your review! The hospitality industry is fast-paced, so we are committed to making our processes simple and supportive for our customers. Happy to hear we've delivered for you!
All the best
The team at SilverChef
Great service and amazing…
Great service and amazing communication. Need a new fryer in a hurry and Colton could not have been more helpful.
19 mai 2025
Réponse de SilverChef
Hi Judy,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you navigate your hospitality journey.
SilverChef
Excellent service right from sales to…
Excellent service right from sales to admin to dispatch.
9 juin 2025
Réponse de SilverChef
Hi Neil
So glad we could support you! Hospitality is a fast-paced industry and we are always working to make things easier and faster for our customers.
Look forward to helping you more in the future.
From the team at SilverChef
Consistently confusing and time…
Consistently confusing and time consuming processes to get very basic information regarding my multiple assets with Silver Chef.
Its inneficient and doesnt give me any confidence in your abilities to serve me as a client .
9 juin 2025
Réponse de SilverChef
Hi Dale
Thank you for your feedback, we genuinely appreciate hearing from our customers. It looks like a member of our team has been in touch with you regarding your experience. If you have any outstanding questions, please get in touch at marketing@silverchef.com.au and we will look into it for you.
Regards, SilverChef
Overall everything was done for me
Overall everything was done for me . Hassle free, headache free
1 mai 2025
Réponse de SilverChef
Hi Souha,
5 stars is always the goal for us here at SilverChef! We are happy to hear that you have had a smooth and simple process, and look forward to supporting you more in the future.
From the team at SilverChef
Réponse de SilverChef
Hi David,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you on your hospitality journey. We have passed on your kind words to Steve!
From the team at SilverChef
Réponse de SilverChef
Hi Paul,
Thanks for the glowing review! Jamie is amazing, so we're not surprised you've had such a great experience.
SilverChef
When purchasing or renting from…
When purchasing or renting from Silverchef they are quick professional but with my experience with them after 12 months you got to get in contact with them to either rent to buy or pay it outright as the first 12months rent you pay 75% of the payments will come off the settlement price as if you don’t get in contact they will keep taking the rent out and none of those funds will come off, so it will just go on forever and that works out to be a big cost other than that it’s perfect
22 mai 2025
Réponse de SilverChef
Hi,
So glad we could support you! We know how fast-paced hospitality is, and we’re always working to make things easier and faster for our customers.
From the team at SilverChef
Silverchef are good to deal with
Silverchef are good to deal with. If you need equipment fast. Process is easy. Affordable weekly rental. Buy out costs are high. Rental payments are 100% tax deductible so thats a big plus. You pay for the convenience.
1 mai 2025
Réponse de SilverChef
Hi Nicole,
Thanks so much for your review! We’re thrilled to hear the benefits of Rent-Try-Buy has supported your hospitality business. We're always here when you're ready for your next step.
SilverChef
Réponse de SilverChef
Hi Major,
Thanks for taking the time to leave us your review! Our team are amazing and passionate about helping support hospitality businesses like yours! Always here to help for what comes next!
SilverChef
Certified used, certified rip-off
Used equipment breaks for second but just out of the 3 month warranty. Have to keep till the 12month lease is up and then give it back. Costing $130 for a oven that doesn't work. Never again. Update. A technician fixed under warranty but he said there was a lot of loose fuses and wiring so he doesn't know how long the repairs will last.
27 mai 2025
Réponse de SilverChef
Hi Robert,
Thank you for taking the time for leaving a review, we genuinely appreciate it. A member of our Certified Used team has reached out to arrange a solution for you.
Thanks again
SilverChef
Réponse de SilverChef
Hi Scott,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you navigate your hospitality journey. We're always here to help if you need.
From the team at SilverChef
just how quick they are at organising…paperwork
just how quick they are at organising everything
7 avril 2025
Réponse de SilverChef
Hi Frank,
So glad we could support you! We know how fast-paced hospitality is, and we’re always working to make things easier and faster for our customers. Thanks again!
From the team at SilverChef
Awesome to deal with
They were keen to help with our requests. Very professional and fast with our orders. Would recommend them to anyone looking to streamline and improve their business. 5 stars from us
16 avril 2025
Réponse de SilverChef
Hi Jason,
5 stars is always the goal for us here at SilverChef! We are happy to hear that you have had a smooth and simple process, and look forward to supporting you more in the future.
From SilverChef
Overall great and happy with service
Overall great and happy with service. One thing. At the begining, explanation needed more in detail. After i submit silver chef application, i got a call and thought all scam and fake. Needed to advice people to expect a call from somewhere. This wasted me a week to realise that a call was related to silver chef. Then, im sure it should be much popular.
15 mai 2025
Réponse de SilverChef
Hi Jeyong,
Thanks for your review. We’re always looking to learn more about how we can improve the customer experience, so genuinely appreciate your feedback.
From the team at SilverChef
Réponse de SilverChef
Hi Alep,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you and your hospitality business.
From SilverChef
Réponse de SilverChef
Hi,
So glad we could support you! We know how fast-paced hospitality is, and we’re always working to make things easier and faster for our customers.
From the team at SilverChef
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.