Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Voir plus
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... Voir plus
L'entreprise a répondu
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Voir plus
L'entreprise a répondu
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Coordonnées de contact
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, Royaume-Uni
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4,2
Bien
306 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Les gens ont aussi consulté
A super fast service
A super fast service, so impressed with the item I purchase with easy navigation of the website with accurate description of the item but more important, competitive price.
18 août 2021
All good and quick delivery
16 août 2021
Extremely efficient service!
16 août 2021
Spoke personally to saleslady who was…Happiness
Spoke personally to saleslady who was extremely helpful everything then proceeded exactly as described .Very happy with product
11 août 2021
Excellent and prompt service.
11 août 2021
Good item, fast service
I emailed a query about the dimensions of the item in the evening: it was answered first thing next morning. I ordered: it was despatched the next day. The item was well packaged (but not excessively, and with no plastics), and is good quality. One really couldn't ask for more.
2 août 2021
Overall service.
Goods purchased were as described. Wide choice of products.
Delivery was prompt and packaging good.
Site easy to navigate. Prices competitive.
21 juillet 2021
Excellent fast delivery at a great…
Excellent fast delivery at a great price. Lovely personal note. Highly trustworthy. Thoroughly recommended.
3 juillet 2021
Good price and speedy delivery of…
Good price and speedy delivery of Koziol picnic crockery that was hard to find elsewhere. 1 item was chipped, I got a same day response to my message about it and a replacement arrived within a couple of days. Excellent customer service.
25 juin 2021
Pollinating brush
A well made product just right for self pollinating fruit in my polytunnel. A problem with delivery was sorted out very quickly to my advantage. Would recommend this company
19 juin 2021
Fantastic, recommended!
Really quick delivery, easy to order and lovely handwritten note with order. Including delivery it worked out better value for the Veritable items that I was looking for than ordering from elsewhere. Will definitely order again.
18 juin 2021
Unhelpful, obstructive, obnoxious customer services team!
Unhelpful, obstructive, obnoxious customer services team whom are unwilling to accommodate reasonable customer requests in relation to the minimizing of costs of P&P on smaller, replacement parts, whom rather than honour your elected reduced cost/time postal service request, insist only on using the same carrier on their elected premium service (they want a signature they're not going to get on a £5 item - due to COVID and disability - postal items are left safe outside anyway - clever company, just lost a loyal customer for the sake of shear arrogance in obviously liking to tell people no, use the service we chose for you or not at all) - of the same provider - even when the item which only cost a few pound, was still insured to its full value of. Obstruction for the sake of it. Told the computer say's no and if i don't like, to buy elsewhere. Will not be using again! In the bin more like, not this haus anymore I'm afraid.
17 juin 2021
Réponse de Simmer and Slice Ltd
Glad you took the time to write to us. I looked at the overly offensive messages you sent to the lady in our customer service department, copies of which are on file. After looking at your request, to see if we could get a retailer closer to you, I have asked the team, including Marc and Kim, not to contact you again. Of course we are really disappointed to see your unhappiness with your experience, especially when we always try and go the extra mile to accommodate requests. Unfortunately, we’re not able to reduce our postage cost as it’s imperative that all shipments are fully insured in case of loss or damage – on this occasion we couldn’t meet your expectations and aside of your comments will take the feedback on board. Already you have been sent the details of the spare part required and trust that you’ll be able to source it. Failing that route, my team will not ship anything to you until you apologise to those involved in your email. We would then look at your order, order the spare part in from Germany and have it shipped to you. You need to understand that I will not have my team, actual human beings (not computers) treated in such a manner, especially when trying to help a customer in need. Sadly you crossed the line and even with your feedback of 1 star we are positive we did everything we could to facilitate your request.
Very pleased with the service
Very pleased with the service - pricing reasonable, delivery very quick
15 juin 2021
Réponse de Simmer and Slice Ltd
Thank you Vicki, glad you appreciate the hard work that goes into making sure that we always (almost) get it right. Stay safe.
Scanpans last forever
I have used a Scanpan saute pan almost daily for over twenty years. I was dismayed to find the handle loosening and I did not want to part with it although I had no complaints. I would have hapily paid for a repair. Inthehaus took it back, detected an original manufacturing defect and replaced it!
I am astonished by their generous treatment of my case and obvious faith they have in the product. A pan and a company to be valued,
27 mai 2021
Avis spontané
Réponse de Simmer and Slice Ltd
We do try... Thank you for taking the time to write about us, this will be shared with the team, more importantly thank you for supporting us on our journey. Stay safe :)
Always quick service and everything…
Always quick service and everything arrives as expected.
21 mai 2021
Réponse de Simmer and Slice Ltd
Thank you Jane. We always try our best and are thankful for customers that understand what we are all about and what we aspire to achieve. Take care. :)
Réponse de Simmer and Slice Ltd
Thank you for taking the time to review and for your kind words. Enjoy :)
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