Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... Voir plus
L'entreprise a répondu
Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... Voir plus
L'entreprise a répondu
I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.
Coordonnées de contact
Unit 17b Makerfield Way , WN2 2PR, Wigan, Royaume-Uni
- sales@simpsonspremium.com
- simpsonspremium.com
4,7
Excellent
909 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very prompt delivery
Very prompt delivery, and great quality feed.
I consistently receive my order the next working day, and people regularly comment on the great condition of my dogs fur.
18 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Nick. We are so pleased to hear that your dog is looking good on the food x
Réponse de Simpsons Premium
Thank you for your kind review Peter x
Good loyalty scheme and brilliantly…
Good loyalty scheme and brilliantly efficient delivery. And the food suits my dog very well
16 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Elspeth. We are pleased to hear the food is suiting your dog x
Great service always arrives on time…
Great service always arrives on time career are always professional
7 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Peter x
Website easy to use and always very…
Website easy to use and always very quick delivery, very pleased.
13 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review x
The best food for your dog
The best food for your dog. Tobys breeder recommended it and he still does well on it. No nasties in it to upset him.
Simpson’s also deliver promptly and efficiently. Great company!
5 juin 2024
Réponse de Simpsons Premium
Thank you so much Lesley for this review we really do appreciate it. We are so pleased to hear that Toby is doing well on the food x
Réponse de Simpsons Premium
Thank you for your kind review Julie x
High quality food
High quality food, loved by all my dogs (GSD, Giant Schanuzer, spaniels) of varying ages. Quick dispatch and well packaged.
3 juin 2024
Réponse de Simpsons Premium
We are pleased that your dogs are loving the food Kev. Thank you for taking the time to review x
Huge fall in quality
Huge fall in quality. Contacted Simpsons who said nobody else has reported this yet they say exactly the same here to somebody else. I've bought Simpsons for years and have always thought the quality excellent but that's changed and I wont be buying again.
Thanks for your response. However, I still feel the quality is not what it was. There is too much 'water with thickening agent', large lumps of gristle and 'tubes'. I have never encountered this with Simpsons before, and I've fed alot of this product. I remove these and large amounts of the thickened water before serving which reduces the amount of good stuff in a tin. My boys love Simpsons food but, as a pensioner, I am unhappy that the amount of 'good stuff' is reduced in a tin as this makes it more expensive for me. I appreciate your loyalty scheme and the discounts you offer and your speedy response to my email but sorry Simpsons it doesn't alter the fact that our last delivery was a disapointment.
15 juin 2024
Avis spontané
Réponse de Simpsons Premium
Sorry to see the review Heather. As explained in the email reply to you over two weeks ago nothing has changed with the recipe or ingredients and at the time of writing this reply we haven't received any other complaints regarding this product - which is one of our best sellers with over 1000 units sold to date in this batch both in the UK and Europe. I note from your email that your dog didn't have any issues with the product.
BEEN WITH YOU A WHILE NOW
BEEN WITH YOU A WHILE NOW
ALWAYS FAST EFFICIENT SERVICE
THANKYOU
DI
10 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Di and for your continued support x
Réponse de Simpsons Premium
Thank you for your review Linda. Hope your puppy is loving the food x
Réponse de Simpsons Premium
Thank you for your kind review Sharon x
Best choice for Boxers
Fast efficient service as always and top quality sensitive dry dog food:
7 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Fiona x
Service is good food arrives in a…
Service is good food arrives in a timely manner. Just one critisume it would be nice to receive emails again saying your order has been dispatched. I have been a customer for many years and now we’ve got a different courier we don’t know when it’s being delivered.
7 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Rachel. Parcel Force should still send an email and/or text with an hour time slot. If email is your preference please check spam folder or alternatively can you add a mobile number to your orders so you receive the text? If you don't receive the email please can you email us at team@simpsonspremium.com so we can look into this for you x
Have used Simpsons premium for a number…
Have used Simpsons premium for a number of years, dogs do well on it. Delivery is prompt.
28 mai 2024
Réponse de Simpsons Premium
Thank you for your kind review Margaret and for your continued support x
Senior wet dog food
The wet food for our senior dogs has kept their digestion excellent. Before they had this food they did have digestive problems. We also thought the kibbles were perfect, but they became too expensive for us.
5 juin 2024
Réponse de Simpsons Premium
Thank you for your kind review Lynn. We are pleased the wet food is suiting your dog x
Top product & company.
Simpson’s cat & dog food is an excellent product been using Salmon and Potato on my gundogs for years & the delivery/packing matched it!
28 mai 2024
Réponse de Simpsons Premium
Thank you for your continued support Chris and for the lovely review x
Quick delivery
Quick delivery, well packaged, easy ordering and good loyalty scheme but most of all my dog loves the simpsons sensitive range.
26 mai 2024
Réponse de Simpsons Premium
We are so pleased to hear your dog loves the food Paula. Thank you for taking the time to review x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.