S James Prestige Avis 1 081

My experience with S James Prestige has been extremely disappointing and I feel other buyers should be aware of how they operate.

Firstly, they require a £500 deposit just to view a car. At the time I didn’t think too much about it, but looking back that alone is pretty unreasonable.

The bigger issue came after purchasing the car. Alongside the main finance payment there was an additional monthly payment of about £37 going out to the same finance department. I later discovered this was actually a separate loan of around £1,400 that had been taken out as part of the deal. When I called to question it, I was told it was for warranty and “bits” added to the car.

Apparently they claim this was explained and signed for, but I can confidently say I would have remembered agreeing to a separate loan like that. It’s not something anyone would casually agree to without questioning. Now I’m stuck paying a monthly amount for something that provides me no real value.

The car preparation was also poor. When I arrived to collect it there was grime and spilled dirt all over the front console which they quickly wiped down while I was there. When I got home and looked properly, the car was still filthy — marks everywhere, sticky residue in the cup holders and even a damp smell inside the car.

When I emailed them about this, the response was basically that they “couldn’t see anything” and that I’d have to drive the car two hours back to them so they could decide whether the issue was “substantial enough” for them to do anything about it.

Overall the service was poor, communication was unclear, and the experience felt very misleading. On the surface the company looks professional, but in my experience the reality was very different. I would strongly recommend future buyers read everything extremely carefully and question every additional product before agreeing to anything.

What a wonderful experience… we saw a car online and fell in love with it so drove over to see it - upon arrival we were greeted by Natalie who kindly explained the online buying system they operate which we had totally missed on Autotrader - not because it wasn’t made clear but because we only had eyes for our ‘new car’!

Whist we were unable to see the car itself Natalie took us through the process, the spec and the new additions on the car wheels etc so we agreed the sale and signed on the dotted line with a view to collecting the following week.

A few days after signing had comms from Natalie and colleague Matt to answer any queries we may have. All very professional and concise.

Collection day we inspected the car on arrival, test drove it, signed the forms and then drove away in said new car.

The car was a great example and we are very pleased with it - the process at S JAMES PRESTIGE was very streamlined and we would definitely recommend it, the quality of cars is good and the staff are all very friendly and knowledgeable.

Thanks Natalie for being patient as we got our heads around everything but we are so glad we did!

Michael was very helpful with the whole purchasing experience and pickup was made super simple and the car was presented freshly cleaned and detailed ready for collection. Super happy with the car and full experience, many thanks CS

I sold my beautiful BMW to S James Prestige and the experience from start to finish was faultless. Steve not only called me to introduce himself from the onset, and explained the process, he also had the courtesy of doing a follow-up call post collection to check everything was ok. Kevin collected the car when he said he would and he was friendly, considerate and helpful throughout. What a great experience. THANK YOU :-)

We bought our Mercedes C200 from S James, and it was exactly as described — fantastic value for its pristine condition. Khloe was absolutely lovely and incredibly helpful throughout the whole process. We took quite a while to decide, but she was so patient, stuck with us, and answered every question we had without hesitation.

The whole team is amazing — very down-to-earth and genuinely lovely people. They made the entire experience positive and as smooth and stress-free as possible. We couldn’t be happier!

Thank you Khloe and the rest of the S James team😊

Natalie recently helped my daughter buy a car from this lovely family run business.
I met her myself when we went to collect the car, she was friendly and professional as all the team seemed to be at S James Prestige. I will definitely be looking here for my next vehicle!

Exceptional customer service, faultless. Great communication and support every step of the way. Would highly recommend if trading in your vehicle.

Excellent service. SJames Prestige operates a Click and Collect service, which is a completely new concept to me. That being said, it was seamless and both Michael and Mat were both exceptional in their customer service and communication. Highly recommended.

An honestly brilliant experience with S JAMES PRESTIGE. Michael made the transaction smooth and stress free. They went above and beyond with customer service, I look forward to using them again in the future.

Couldn’t of asked for a better experience, the team was more than welcoming & the car was in immaculate condition

I recently purchased my BMW 420i from here, would highly recommend! The staff were incredibly friendly, welcoming and genuinely helpful! I really appreciated the honest advice and taking the time to answer all my questions! And my car is beautiful!!!

Sold my car to them via an online app. From start to finish they were extremely professional and very good at communicating the process.Thanks Steve. Kevin, who came and collected my car was very knowledgeable and thorough and taught me some functions that my car could do that I didn’t know about! Overall, a very pleasant transaction. Thank you.

From the first interaction with S James Prestige I was very happy with their service. Khloe Round from the sales team was brilliant and very attentive to all my queries. Look forward to doing more business with yourselves in the future and I highly recommend your business!

Very easy to deal with. Natalie was very helpful and knowledgeable about the whole process. Was great dealing with her and the whole team and they put any worries I had to rest. Would definitely use them again

Michael and Khloe were professional in dealing with selling aused car to us. They sale car using a different model when compared with a traditional used car dealer but don't let this put you off. The car we purchased was in an excellent condition and as described on their website for sale.
Great communication and very easy to deal with. I would strongly recommend. Thanks.

Well I don't know where to start...
From the very beginning to collecting the car it has been a dream!
Myself & my partner drove nearly 3 hours to SJames to realise it isn't a show room and you can't just look at the vehicles.. and does require an appointment.... however Natalie welcomed us with open arms!
We knew exactly what vehicle we
wanted and Natalie made sure we found our prefect family car a mercedes GLC!
The communication throughout the week before collecting our car was outstanding, nothing was ever too much.
We would highly recommend this family ran business to anyone looking for a smooth and easy buy!

You will not be disappointed!

Thank you 😊

I have used S James Prestige twice now and have found they do sell the best looking cars on road. They go that extra mile to make their cars look special. Service is spot on. Natalie Wotherspoon was exceptionally good, her one to one service was brilliant. Even when we landed at S James Prestige she was outside in the cold making sure everything was ok with the car and seeing us off. Exceptional service. Thank you Natalie.

Picked up a 320i just over a week ago. Car was pristine, process was seamless and I've had no issues since. Natalie was a great help.

Very prompt follow up to my acceptance of the offer. My car was collected within 2 days. James, who did the collection arrived spot on time and was very courteous during his time at our house. Jamie in Stamford kept in regular contact to make the process smooth. I would recommend the service of S James Prestige.

Superb service! Right from the first phone call up to the moment I got in my new car to drive away.
Honest, sincere and do their utmost to help. Not your typical “old school” car sales centre; it’s no wonder they sell so many vehicles.
I’ll definitely be returning when the time comes to get a new car.