Skin Pharmacy Avis 

After a slight delay with my delivery the company acted quickly to rectify the situation and included a gift to compensate for the wait. I was pleased with all my products and the customer service I received. The products are also great value.

Very speedy delivery.
Good customer service and responsive to any issues that arise.
Have been using Skin Pharmacy for a number of years now.
Recently had an issue with courier service which customer service responded to speedily and was resolved quickly.
Would recommend

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small issue with one of the items in my order, but their customer service truly impressed me.

I reached out by email, and they replied promptly and professionally. They immediately arranged a replacement and made the whole process completely stress-free.

For a first-time customer, this experience really showed me how much they value their clients. I’ll definitely be ordering from them again!

Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop with them from now on.
Thank you Skin Pharmacy.

I had a discrepancy with my rewards and used the online chat, everything was sorted within around 5 minutes.
I have been using skin pharmacy for a few years and have never had any issues, there customer service is amazing and my goods are always delivered within 1-2, I would highly recommended Skin pharmacy.

They address my request smoothly!
Great communication with customer and very professional service!

I placed an order with Skin Pharmacy on 11th October and paid for Royal Mail Tracked 24. I was told on the phone that orders placed before 2 PM are dispatched the same day, as they operate 7 days a week — that was false.

Customer service later claimed and lied that my parcel was sent on Monday, 13th October, yet Royal Mail’s tracking shows it was only registered electronically on Tuesday, 14th October, meaning it was never actually handed to Royal Mail at that time.

After sending screenshots proving this, I was ignored completely. I paid for a premium service but received delays, inaccurate information, lies and poor communication.

A very disappointing and misleading experience — I won’t be ordering from Skin Pharmacy/liers again.

Skin Pharmacy provides an excellent service. Receive the products without any delay and always advise on how to use products and which ones are of benefit to my skin. An amazing company and always offering excellent rewards. Would not hesitate in recommending them.

Very stingy company

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved quickly when I made contact. Third order had been tampered with by the delivery company with items missing. These items were promptly resent. Products are good quality and originals. Customer service is spot on! Delivery company may need to be changed. In the round, great service and I highly recommend SkinPharmacy. Thanks again Mo!

I’ve been using the Skin Pharmacy services for over a year and not only am I impressed by the range of products, but I’m always equally impressed by the customer service. I recently encountered an issue with a product, which the Skin Pharmacy team handled professionally and efficiently - it’s been my go-to place for medical grade skin care and I would highly recommend for anyone looking for effective products and excellent service!

I wish there were an option to give a rating below one star. This is already my second review of Skin Pharmacy this month. Despite asking them not to send the parcel, the order was still dispatched and the money taken from my account. I returned the parcel at my own expense, and I even provided proof of delivery from Evri, including a photo showing it was received. Yet, they continue to deny having received the return.

Instead of processing my refund, I’ve been receiving repeated emails asking me to delete my honest (negative) review on Trustpilot. It’s very concerning that they appear to be withholding my money simply because I shared my experience publicly. I have already sent them the delivery proof dated 8th September, but every time I request my refund, I receive the same response, which feels like blackmail:

“Thank you for your email, I flagged this up with the team as requested. As previously discussed, please update us once you've had a chance to remove the negative review so we can expedite this for you.”

When I fist ordered from Skin Pharmacy, I subscribed for some products, and this because there was a discount for the auto replenish. Doing that I didn't realised that some products will finish sooner then the others, so I still have to order them in between. At some point I end up piling some of the products so I email the skin pharmacy team, I explained them the situation and I asked them to postpone some of the products from my last order and to cancel the subscription, if possible. Even if the policy states you need to complete 3 cycles before you postpone it or cancel it, they understood my situation and they granted me a postpone of the products I requested and to cancel my subscriptions in advance. For the products postponed they generated a store credit so next time I can use it against my new order.
Thank you Skin Pharmacy Team for being so kind and understanding. I will confidently get in touch with you if I have any issues in the future, assured that there is always someone who is happy to listen and help in a very sensible manner.

Kind regards,
Ionela

Skin pharmacy are scammers😡😡 do not purchase with them I spent £2808 with them lesson learnt

As a skincare lover and someone now getting to the stage of "maturing skin" - skin pharmacy have a huge amount of knowledge and an incredible range of products. My "Go to" skincare site now.

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer service, friendly, helpful, and genuinely knowledgeable about skincare.

Ive noticed real improvements in my skin thanks to their recommendations, and I wouldn’t shop anywhere else for my skincare essentials.

Highly recommend Skin Pharmacy to anyone looking for quality products and a brand you can truly trust!

Still waiting for a refund to be issued as promised but still not received any confirmation for this refund. This has been a horrible experience for me and dealing with customer service has been a nightmare

Love their products. Won't use anything else now. They genuinely work and when bought on discount are great value.

I ordered a skin serum and the day after saw they had a kit with the same serum in with other items for not much more money. Before I ordered the kit I asked if I could return the skin serum for a refund before I ordered the kit and was told yes. I ordered the kit and when I received the serum I emailed to get a return address and was told it would be store credit only.i am now invested in two products when I wanted one and this has now put me over budget for the month in regards to spending. Really not impressed I don’t want credit. If an item is unopened even down to the box it should be refunded as per trading standards