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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a refreshing change to experience such excellent customer service from Sky Plastics and Molly in particular. Super efficient from my initial inquiry to order and through to delivery. Could not re... Voir plus

Noté 5 sur 5 étoiles

The sky plastic is the best company I found in the www for my needs to install soak away crates, pipes and fittings for approximately 17 meters from point a to b. The service I received from Molly who... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very helpful and knowledgeable staff who talked me through my order to make sure that I had everything my builder had asked me to buy. The order arrived a few days later, communication about this was... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Despite returning goods at my cost they failed to resolve credits and simply decided to ignore my emails. We also bought 320mm inspection chamber bases and together with risers that didn't fit. Our... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de matériaux de construction

Écrit par l'entreprise

Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

544 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(544)

188 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I recently had a very positive…

I recently had a very positive experience with Sky Plastics. Their pricing is highly competitive, offering excellent value for money, and the level of customer service was particularly impressive. The team was professional, responsive, and attentive throughout, ensuring that all queries were handled efficiently. It is reassuring to work with a company that places genuine emphasis on customer satisfaction. I would not hesitate to use again.

8 avril 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

Great service from Sky Plastics

Great service from Sky Plastics. We are in NI and their couriers don’t deliver to us from UK but Ryan went out of his way to help. We were able to arrange a courier to collect and deliver and Ryan kindly provided all the info we needed to make arrangements and sorted the labelling etc.. out. We will definitely use Sky Plastics again.

1 avril 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Noté 3 sur 5 étoiles

Finally got a refund,

I finally got a refund after 3 weeks of chasing.
I had to return some of the items as they were not compatible. I returned them personally nearly 3 weeks ago and waited 3 weeks for my refund.
I was going to put another order in for my next project but I don’t think I will bother.

3 avril 2026
Avis spontané
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Réponse de Sky Plastics

Thank you for your review. We’ve looked into your order and can confirm that it was delivered on time. Unfortunately, some items weren’t compatible with your project, and we were happy to accept your return. Returned items need to go through quality checks and restocking, which can take a little time which I can see the team did make you aware of. We’re glad to confirm that you have now been refunded in full without any further carriage fees deducted. Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

Sometimes things don’t go to plan…

Sometimes things don’t go to plan in life, but when someone goes out of there way to listen and go the extra mile when things don’t it’s a quality… sky plastics had an issue beyond there control with suppliers & Martine listened replied and sorted it & credit to her…. For that reason I would highly recommend sky plastics and will definitely continue trading with them.

20 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

I had a great experience dealing with…

I had a great experience dealing with this drainage supply company. The service from start to finish was professional, efficient, and reliable.

A special mention to Ryan, who was extremely helpful throughout the process. He was knowledgeable, responsive, and made sure everything was handled smoothly. Any questions I had were answered promptly, and he went above and beyond to ensure we got exactly what we needed on time.

The quality of the materials supplied was excellent, and delivery was well organised with no delays. It’s clear they take pride in their work and customer service.

I would definitely recommend this company to anyone looking for drainage supplies, and I’ll be using them again in the future.

16 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Noté 1 sur 5 étoiles

Terrible experience

Terrible experience. After nearly seven weeks, no items delivered, no answer to emails and no answer to phone calls. I now just want my order cancelled and monies paid refunded but Sky plastics won't respond to any form off communication.

30 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service with quality goods

Great service with quality goods. Can’t fault the company. Molly was very helpful with updating me throughout my order - very efficient. Thank you!

3 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Molly will be delighted for the feedback. Kind regards, Sky Plastics

Noté 2 sur 5 étoiles

Slow! Slow! Slow!

Much like all the other reviews. They were extremely slow.
They offer parts very cheap compared to others but it took me 1 month to get my parts.
Wrong parts kept getting sent and took forever to sort out and other parts couldn’t be sourced. In the end it took an additional month to get the refund for the parts they couldn’t get.
Staff are very friendly and no issues dealing with them.

26 janvier 2026
Avis spontané
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Réponse de Sky Plastics

Thank you for your feedback. We are sorry you feel this way, and our team will always continue to keep the customer informed. Unfortunately during such times we can experience delays on raw materials especially during these times. Thank you. Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

Recommended

Have used Sky for a number of high volume orders and the service has always been excellent. Good communication from the team and prompt deliveries.

25 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! The team will be delighted, and we look forward to your next order. Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

Great service can't fault them

Great service, supported me many times over the years & great response time. Thank you Ryan & team.

12 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Noté 2 sur 5 étoiles

Bad experienced helped by Molly

The negative reviews about the company accepting orders for goods that arent in stock without detailing when placing your order is consistant with my experience.
However once this was established i made contact with the company and Molly took on sorting my order which in the end was delivered only one day later than my specified timescale if Molly hadnt have taken this on i feel the wait would have been a lot longer. Molly is an asset to the company and should be appreciated as the asset she is to them for customer service, other employees i spoke to very very dismissive and not so helpful. Thanks Molly. Well done!

20 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

So order 600 pounds worth of goods

So order 600 pounds worth of goods. Was being told different re stock days . Well week later sorry we can not get stock .... So I asked for refund.... I order beginning of march . I had to find another 600 pound to get more stock or I would of lost 10k job. Don't know how this is even a company. I will.be taking this further. They should not being trading. I think this company is being used for other means .. watch this space

2 mars 2026
Avis spontané
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Réponse de Sky Plastics

Hi Lee, Thank you for your review. We are sorry you feel this way. From looking into the order I can see that you were kept up to date and when we could not meet delivery timescales the order was and has been refunded in full. Unfortunately during such times we can experience delays with suppliers due to manufacturing and raw materials. However we do try our best to meet delivery time scales and satisfy all customers. Feel free to contact us if you would like to discuss further. Thank you. Kind regards, Sky Plastics

Noté 1 sur 5 étoiles

I placed and order on 31st December and…

I placed and order on 31st December and it has still not arrived nor have I had my requested refund, and it’s the 22nd of March now. This was my second order and I had to chase the first order after many many weeks as well. I am going to my credit card company now to get my money back now. Longwater building supplies in town were cheaper as well. Avoid at all costs

31 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Order drainage crate deal

Order drainage crate deal, and had no confirmation of delivery date although on the website it said in stock, so I called them up and they said that they were waiting for a delivery and I was going to be priority to get my order, so I rang again on the day the order was meant to arrive only to be told its now next week, so I called next week only to be told its not arrived yet, so all the time I have a customer waiting with their back garden in a mess with a big hole in it. I finally cancelled the order and ordered from somewhere up north of England and that arrived within 3 days. Now it still haven't got money returned!! 21st of February ordered and I have a email with a credit memo??? CREDIT i want my cash back, im a small lone trader and need my cash and to work with companies that dont constantly fob you off, tell the truth, I need my money back, 19th of March and no money returned. I lost money on the job because of the constant blagging they done, im not getting that back so my money I'm owed needs to be returned.

21 février 2026
Avis spontané
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Réponse de Sky Plastics

Hi Mr Chase, I’m very sorry for the frustration and inconvenience this situation has caused. We completely understand how stressful it must have been. I can confirm that during your order we kept you updated as much as possible, and once the order was cancelled, a full refund was issued. I’ve double-checked on our side, and the refund has definitely been processed.

Some payment providers can take a little longer to release funds, depending on their processes, which might explain any delay in seeing it appear in your account.

Again, we sincerely apologise for the delays and the disruption this caused to your work. We always aim to keep our customers informed and to process refunds as quickly as possible. Kind Regards, Sky Plastics

Noté 2 sur 5 étoiles

They don't tell you they haven't got items in stock until you chase order....

Ordered twice from this company and both times had problems with out-of-stock items. The first time I cancelled the complete order after waiting over 2 weeks for next day delivery items. Only flagged as out of stock when I chased. This time I had a part delivery (after chasing them up), but waited over 2 weeks for really standard stuff that they should have in stock. (110 & 40mm pipe) Ended up having to cancel and source elsewhere. Then spent a month chasing them to issue the refund.

2 février 2026
Avis spontané
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Réponse de Sky Plastics

Hi Lesley, Thank you for your review and for ordering from us on two separate occasions. While we hope that some aspects of our service met your expectations, we sincerely apologise for the delays you experienced. During such times our manufacturers can sometimes experience delays with raw materials, which unfortunately affects the availability of certain items. However I can see you were kept up to date during this time by our team. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on a future order. Kind regards, Sky Plastics

Noté 5 sur 5 étoiles

Up n down positive outcome

I placed my order, whilst majority of my items arrived on schedule I had some other items missing from stock. Whilst the missing items took longer than i liked, Ryan kept me in the loop. Its never about the problem but always how its resolved. Can't fault the communication and effort TBF.

18 mars 2026
Avis spontané
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Réponse de Sky Plastics

Thank you Lee for your review.

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