The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Media wall inset fire
Amazing product and value for money. From order to delivery service was first class. Only small issue had to pay delivery after order was placed due to living in deepest and darkest Scotland😂. However product made me forget this. Recommended if this is what you are looking for.
22 mai 2025
Réponse de smallbee.co.uk
Dear John Samuel,
Thank you very much for your positive and thoughtful review. We're delighted to hear that you are pleased with the product and found it to be excellent value for money.
We sincerely appreciate your understanding regarding the additional delivery charge for remote areas in Scotland. While this is due to courier limitations, we regret any inconvenience it may have caused.
It’s truly encouraging to know that the quality of the product helped make up for it. Thank you once again for your kind recommendation and support.
Best Regards,
Smallbee
Poor checkout procedure -shipping fees
It's a pitty that smallbee's IT system is not state-of-the-art, as most systems are able during the checkout procedure to calculate the shipping fees. But either first to email or afterwards to pay a fee of £44 for Aberdeenshire is not transparent.
17 juillet 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Peter,
Thanks for your feedback. We’re truly sorry for the inconvenience caused, and we completely understand your frustration.
Unfortunately, due to limitations with Shopify—the third-party platform we use—additional shipping charges for remote areas like Aberdeenshire cannot be calculated automatically during checkout.
To help manage this, we’ve outlined in our shipping policy that certain remote locations may incur extra delivery fees, which are confirmed manually after an order is placed. We agree this process isn’t ideal, and we're actively working with Shopify to find a more transparent and seamless solution for our customers.
Thank you for your payment. Your order will now be processed as a priority. Once it has been dispatched, you will receive a confirmation email with your tracking number. If you don’t receive this, please feel free to contact us for an update.
Delivery usually takes 3–7 working days, and we appreciate your patience in the meantime.
If you have any other questions or concerns, please don’t hesitate to reach out—we’re here to help.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Michael,
Thank you so much for your kind feedback! We're thrilled to hear that everything went smoothly from purchase to installation. If you ever need any assistance in the future, feel free to reach out!
Best Regards,
Smallbee
Wall mounted electric fire.
Very pleased with product. Exactly as described. Arrived promptly and in good quality. Good value.
30 juin 2025
Réponse de smallbee.co.uk
Dear Julia Scarrott,
Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the product and service. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!
Best Regards,
Smallbee
heater was just what i was looking for…
heater was just what i was looking for and it was delivered non time and courier was very polite
27 juin 2025
Réponse de smallbee.co.uk
Dear Mr Colin Wilson,
Thank you so much for your kind feedback! We're delighted to hear that the heater was exactly what you were looking for and that the delivery went smoothly. We’re especially glad to know the courier was polite — we’ll be sure to pass that along. If you need any further assistance, feel free to reach out.
Best Regards,
Smallbee
Very happy
Very delighted with the Modern Wooden TV Unit with Fireplace Electric, very quick delivery, easy build instructions.
8 juillet 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Gary Clements,
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your Modern Wooden TV Unit with Electric Fireplace. We're also glad the delivery was quick and the instructions were easy to follow. If you ever need any assistance in the future, feel free to reach out!
Best Regards,
Smallbee
Ordered online for 1st time with Small Bee.
Ordered online with Small Bee for the first time & all has gone as promised. Very good product & delivery service. - Thank you again & I can highly recommend them!
24 juin 2025
Réponse de smallbee.co.uk
Dear Henry Green,
Thank you so much for your wonderful feedback! We're delighted to hear that your first experience with Small Bee went smoothly and that you're happy with both the product and our delivery service. Your recommendation means a lot to us — we truly appreciate your support!
Best Regards,
Smallbee
“My fireplace was delivered promptly…
“My fireplace was delivered promptly and Jessica from customer service was fantastic very helpful and friendly.”
3 juillet 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Athina Zerva,
Thank you so much for your kind words! We’re thrilled to hear that your fireplace was delivered promptly and that Jessica was able to assist you so well. We'll be sure to pass your lovely feedback on to her. If there's anything else we can help with, just let us know!
Best Regards,
Smallbee
Thoroughly recommend Smallbee
Great selection of recess fires to choose from. Had a query about recess height so used the online chat service, received a prompt answer which enabled us to make our purchase. Really like the fire, looks great in the recess and magical when on. 5 stars for service and 5 for product.
5 juillet 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Sharon Timbrell,
Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect recess fire and that our online chat support was helpful in answering your questions. It’s great to know that the fire looks fantastic in your space and brings that magical touch when it’s on. We truly appreciate your 5-star ratings for both our service and product — it means a lot to us!
Best Regards,
Smallbee
Absolutely beautiful fire excellent and…
Absolutely beautiful fire excellent and quick delivery and a very reasonable price
19 juin 2025
Réponse de smallbee.co.uk
Dear Susan Wilson,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the fire and that the delivery met your expectations. It's great to know you found the price reasonable too. We truly appreciate your support and hope you enjoy your new fire for many years to come!
Best Regards,
Smallbee
Really pleased with the customer…
Really pleased with the customer service I received. Great product for a great price. Would definitely use again.
19 juin 2025
Réponse de smallbee.co.uk
Dear Dawn Srodzinski,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our service and product. It means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Media Wall Fire
We are delighted with the product and also the service we were given. While waiting for the delivery we urgently required information on the sizes and you answered our queries promptly which meant we could get on with renovations while waiting for the fire to be delivered.
i’m
3 juin 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Carol Milne,
Thank you so much for your wonderful feedback! We’re really glad to hear that you’re happy with both the product and the service you received. Knowing our prompt replies helped you continue your renovations smoothly is great.
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Smallbee
Great service
I had bought myself a wall fire last year from smallbee absolutely loved it. Great service. I bought another for my daughter a month ago who is delighted. Again great quick service would definitely recommend. Price was fantastic too.
27 mai 2025
Réponse de smallbee.co.uk
Dear Alison,
We're so happy to hear this! Thank you for coming back to us and for your lovely review. We're glad both you and your daughter are enjoying the fires. Your support and recommendation really mean the world to us!
Best Regards,
Smallbee
Excellent product, poor communication
The fire was delivered within the stated timeframe (arrived 6 days after order was placed) and it looks absolutely amazing. Easy to work, coloured flames are bright, and it's exactly what we wanted at a very reasonable price (half the price of a similar fire at B&Q).
Only reason for not giving 5 stars is communication about delivery wasn't good - only found out it was being delivered when delivery driver messaged me to say he'd be there in a couple of hours. No emails or updates to let us know, which could easily have meant the delivery being missed.
That said, I'd still (and probably will) use Smallbee again.
27 mai 2025
Réponse de smallbee.co.uk
Dear K Gallagher,
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with the fire and that it met your expectations in both look and value, especially compared to similar options elsewhere.
We’re sorry to hear about the lack of delivery communication. We completely understand how frustrating that can be and truly appreciate you bringing it to our attention. We’re currently working with our delivery partners to improve updates and notifications, so your feedback is very helpful.
We're delighted to hear you'd consider shopping with Smallbee again — we look forward to serving you in the future!
Best Regards,
Smallbee
I did not receive my item .
25 mai 2025
Réponse de smallbee.co.uk
Dear Gordon Innes,
Thank you for your feedback, and we’re very sorry to hear that you haven’t received your item.
According to the tracking information (Tracking No.H05LIA0004665954), your parcel was marked as delivered on May 29th. We recommend checking with household members or neighbors to see if someone might have received it on your behalf.
If you’re still unable to locate the parcel, please let us know, and we will raise an investigation with the courier immediately to help resolve this issue for you.
Your satisfaction is important to us, and we’ll do our best to assist you.
Best Regards,
Smallbee
Great fire
Great fire, but surprisingly there is no branding on the unit or on the manual with no contact number either
23 mai 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Steven,
Thank you for your feedback! We're really glad to hear that you’re happy with the fire.
The unit doesn’t have a visible brand label, and this is by design. Many of our customers prefer a clean, unbranded look that fits seamlessly into their home decor.
As for the contact number, we currently provide customer service exclusively via email and online messages. This allows us to offer fast, efficient, and well-documented support.
If you ever need assistance, please don’t hesitate to get in touch — we're always happy to help!
Best Regards,
Smallbee
Everything has no problems at all…
Everything has been brilliant we’ve had no problems at all really good service overall and quick delivery time
28 mai 2025
Réponse de smallbee.co.uk
Dear Georgia,
Thank you for your lovely feedback!
We’re thrilled to know that you’re satisfied with both the product and our service. Your support means a lot to us, and we’re always here if you need anything else.
Best Regards,
Smallbee
good value fire nice looking and…
good value fire nice looking and delivered in a few days
26 mai 2025
Réponse de smallbee.co.uk
Dear Ronald,
Thank you for your lovely review! We're glad you’re happy with the fire and the quick delivery. Hope you enjoy it!
Best Regards,
Smallbee
Good Service
Ordered my fire & was very good service & arrived on time Fire looks Fantastic
25 mai 2025
Réponse de smallbee.co.uk
Dear Craig Roystone,
Thanks a lot for your lovely review!
We’re so glad you’re pleased with your fire and our service. Hope it brings you warmth and joy! Let us know if we can help again anytime.
Best Regards,
Smallbee
I must say I was nervous at 1st about…
I must say I was nervous at 1st about using Smallbee.co.uk as I'd never used them before, and I was given £305.00. Now I'm delighted that I did. I put the wrong Street for delivery and customs service were straight on to rectify it. I waited 7 days for delivery and it came well packaged. I really happy with my new fire and am looking forward to seeing it on my media wall.
22 mai 2025
Réponse de smallbee.co.uk
Dear Helen Burrill,
Thank you for your kind words and for giving us a chance!
We’re so glad our team could help sort out the delivery address quickly and that your fire arrived safely. It’s wonderful to hear you’re happy with your purchase — we hope it looks amazing on your media wall! We're always here if you need anything in the future.
Best Regards,
Smallbee
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