The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de smallbee.co.uk
Dear Lisa,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our service and your new media wall fire. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Mr Stephen Hodson,
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the value and speedy delivery. We truly appreciate your support and look forward to serving you again!
Best Regards,
Smallbee
Great communication from this company…
Great communication from this company who I bought an inset electric fire from, great product delivered on time
28 juillet 2025
Réponse de smallbee.co.uk
Dear Norman Smith,
Thank you so much for your kind words! We're delighted to hear you are happy with your electric fire and our service. We look forward to serving you again in the future!
Best Regards,
Smallbee
Delivery and communication
6 août 2025
Réponse de smallbee.co.uk
Dear Future-Space,
We are truly sorry for the inconvenience caused by the delivery issue and the lack of timely communication. Unfortunately, your original parcel was lost in transit, which led to the unexpected delay.
To resolve this quickly, we have already arranged a replacement order for you as agreement, and it is now on its way. We will also be urging the courier to speed up the delivery so that you can receive your item as soon as possible.
Thank you very much for your patience and understanding — we will make sure this reaches you without further delay.
Best Regards,
Smallbee
80 inch electric fire
Good communication and delivered when scheduled. Product seems to be of good quality
1 août 2025
Réponse de smallbee.co.uk
Dear Phil Makepeace,
We truly appreciate your feedback! It’s wonderful to know that the communication and delivery met your expectations and that you’re pleased with the quality of the product. We hope you enjoy it for a long time!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Carol Griffiths,
Thank you for your lovely feedback! We're glad to hear that your delivery was prompt and that our delivery team was polite. We hope you enjoy your purchase!
Best Regards,
Smallbee
Great service and delivery over the…
Great service and delivery over the moon with the fire it looks great thank you 😊
3 août 2025
Réponse de smallbee.co.uk
Dear Debbie Sharkey,
Thank you so much for your wonderful feedback! We're thrilled to hear you're over the moon with your fire. Enjoy it and thanks again for choosing us!
Best Regards,
Smallbee
Good prompt service
I bought a fire in readiness to be installed into a media wall. Amazed by Smallbee prices I checked their reviews and ordered. The fire arrived promptly. While it hasn’t been fitted yet as we are waiting for our media wall to be built, it looks ok.
1 août 2025
Réponse de smallbee.co.uk
Dear Ms. Jackie Moore,
Thanks so much for your review! We’re thrilled your fire arrived quickly and can’t wait for it to look perfect in your new media wall. Hope you enjoy it once it’s all set up!
Best Regards,
Smallbee
Such a good experience
We loved the product from day one (for those interested it was a PM1160 electric fire). They were very easy to deal with and so helpful, given that we asked some ,on reflection silly questions. Top company.
31 juillet 2025
Réponse de smallbee.co.uk
Dear Thomas Howell Evans,
Thank you so much for your kind words! We’re thrilled to hear that you loved your PM1160 electric fire from day one. It was our pleasure to assist you, and no question is ever too small. Your support means a lot to us, and we look forward to serving you again in the future!
Best Regards,
Smallbee
dealing with them was so easy- I…
dealing with them was so easy- I ordered the wrong one initially and they altered the order without any problem. Delivery was great
21 juillet 2025
Réponse de smallbee.co.uk
Dear Ann Newman,
Thank you so much for your kind words! We're delighted we could help with your order and that the delivery went smoothly. We really appreciate your feedback and look forward to serving you again in the future!
Best Regards,
Smallbee
Great quality product for a great price
29 juillet 2025
Réponse de smallbee.co.uk
Dear Salisbury Walk,
Thank you for your positive feedback! We’re thrilled to hear you’re happy with the quality and price of our product. We appreciate your support and look forward to serving you again!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Angela Grant,
Thank you for your kind words! We're so glad to hear you’re happy with your fire and found it at a great price. Enjoy!
Best Regards,
Smallbee
Great service fast delivery well…
Great service fast delivery well packaged and lovely fire
25 juillet 2025
Réponse de smallbee.co.uk
Dear A Cook,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our service and your new fire. Enjoy, and we hope to serve you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Madge,
Thank you so much for your kind words!
We’re glad to hear you were happy with our service. If there’s anything else we can help with, please don’t hesitate to reach out!
Best Regards,
Smallbee
After weeks of searching for a fire i…
After weeks of searching for a fire i saw smallbee advertising some fire's whilst strolling on Facebook. I found them really reasonably priced .
The fire arrived quickly and I am really happy with the quality and it looks amazing when on.
The only negative i would say is the
site itself, annoying pop up and a video of the fire working would of been very helpful. Saying that I have recommended this fire already to someone who wanted the link and I am very pleased 😊
18 juillet 2025
Réponse de smallbee.co.uk
Dear Julie Hunt,
Thank you for your lovely review! We're so glad you’re happy with the fire and appreciate your kind recommendation.
Thanks also for your feedback about the website — we’re working on improvements and will consider adding a demo video.
If you need anything, feel free to reach out!
Best Regards,
Smallbee
Nice looking modern ceiling fan
Delivery was quick and packaged well. Correspondence with the supplier before purchase was quick and replied with advice needed before purchase.
6 juillet 2025
Réponse de smallbee.co.uk
Dear Linda Davis,
Thank you so much for your kind words!
We’re really glad to hear you were happy with the delivery and the service you received before your purchase. If you ever need any further assistance, we’re always here to help. We truly appreciate your support!
Best Regards,
Smallbee
Fast service and delivery
Fast service and delivery, nice product. Great centre piece for the living room.
2 juillet 2025
Réponse de smallbee.co.uk
Dear Mr Allan,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with the product and that it makes a great centrepiece for your living room. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Smallbee
Had no problem ordering and getting…
Had no problem ordering and getting fire delivered. Quick and easy to deal with. My fire had yet to be installed but everything looks fine when we unpacked it
27 juin 2025
Réponse de smallbee.co.uk
Dear Corinne Fleming,
Thank you for your positive feedback! We're glad to hear that the ordering and delivery process was quick and easy. If you have any questions during installation or need any assistance, please don't hesitate to contact us. Enjoy your new fire!
Best Regards,
Smallbee
Easy order on website
Easy order on website . Item arrived within a few days . Had to wait a while to use as had new media wall built .
Looks so smart . Good quality ( very heavy) and very pleased with item .
27 juin 2025
Avis spontané
Réponse de smallbee.co.uk
Dear MRS Killick,
Thank you so much for your lovely review! We're delighted to hear that you found the ordering process easy and that the item arrived promptly. It’s great to know it fits so well with your new media wall and that you're pleased with the quality. If you need anything else, we're always here to help!
Best Regards,
Smallbee
What a fantastic company
What a fantastic company, our electric fire for a media wall was shipped and delivered in 3 days.. it was that securely packed you could of stamped on it to no effect! Regular communication and updates.. can't possibly fault them and really competitively priced too!
30 juin 2025
Réponse de smallbee.co.uk
Dear Russell Bangs,
Thank you so much for your amazing review! We’re thrilled to hear that your electric fire arrived so quickly and securely—and that you appreciated our communication throughout. It means a lot to know you’re happy with both our service and pricing. We truly appreciate your support and hope you enjoy your new media wall setup!
Best Regards,
Smallbee
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