The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Gorgeous fire and great value!
Got a beautiful electric wall hung fire and cabinet from Small Bee and love them both! Great quality and superb value! Will definitely use them again!
Highly recommend!
27 décembre 2024
Réponse de smallbee.co.uk
Dear Rhonda-Jayne Bailey,
Thank you for your wonderful review! We’re delighted that you’re happy with both the fire and cabinet. Your support and recommendation mean a lot to us — we hope to welcome you back soon.
Best Regards,
Smallbee
Excellent service product I ordered…
Excellent service product I ordered epsulkly brilliant and great price and delivered on time fireplace is great thanks smallbee great service will come back to you soon again
19 septembre 2025
Réponse de smallbee.co.uk
Dear Gm Qureshi,
Thank you for your wonderful review! It’s great to know you’re happy with the product, delivery, and service. We really appreciate your trust in SmallBee and look forward to your next visit.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Customer,
We truly appreciate your feedback! It’s wonderful to hear that you found our service impeccable from start to finish. We hope to welcome you back again soon.
Best Regards,
Smallbee
Very good and will tell more people…
Very good and will tell more people about this company and recommended to everybody
24 septembre 2025
Réponse de smallbee.co.uk
Dear John Cook,
Thank you so much for your wonderful feedback and for recommending us! We're so glad you had a great experience. We look forward to welcoming you back again soon!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Mr Ellis,
We're thrilled that you’re pleased with the fire and its beautiful colours! Thank you for your support — we hope to see you shop with us again soon.
Best Regards,
Smallbee
No sign of my order.
Have the same issue as another reviewer, ordered fire 7 days ago and should have been delivered on Saturday but never arrived, and no update
7 octobre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear JHL,
We’re really sorry to hear about the delay. Unfortunately, we’re unable to locate your order based on the information provided. Could you please contact us at service@smallbee.co.uk with your order number and full name? Our team will be happy to look into this for you as soon as possible.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Sian,
We really appreciate your feedback! It’s great to hear you were pleased with our service — we hope to serve you again soon.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Glynn Wright,
Thanks so much for your lovely review! We’re delighted to hear you love the product and found it great value for money. Hope to see you shop with us again soon.
Best Regards,
Smallbee
I ordered a fire from smallbee 8 days…
I ordered a fire from smallbee 8 days ago i have had no communication and i still have not received the fire. i have request my money back with no reply and now i'm seeking advise from the local ombudsmen.
7 octobre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Leah Edwards,
We’re very sorry to hear about the issues with your order. Unfortunately, we are unable to locate your order in our system.
Could you please contact us directly at service@smallbee.co.uk
and provide your order number? Once we have this information, we will be able to assist you immediately.
We apologize for any inconvenience caused and look forward to resolving this for you as soon as possible.
Best Regards,
Smallbee
Pricing is absolutely fantastic and…
Pricing is absolutely fantastic and products are quality! Customer service was also second to none. Other retailers stock similar products at almost triple the price. Delivery was swift and was delivered within 3 days of ordering. We would definitely shop again!
2 octobre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Amy Dial,
We’re absolutely delighted to hear your kind words! It’s great to know you were pleased with both our products and service. Thank you for choosing us, and we can’t wait to welcome you back for your next purchase!
Best Regards,
Smallbee
Charged extra for delivery
Charged extra for delivery - my address classed as Scottish Highlands. That’s a new one for Aberdeen. Delivery took 15 days and an email prompt to get my item.
Item arrived, box heavily damaged. Haven’t opened it yet to check item.
Whilst prices are decent, the service isn’t unfortunately
18 septembre 2025
Réponse de smallbee.co.uk
Dear Customer,
Thank you for your feedback. We offer free delivery to most areas in the UK; however, certain regions, including your postcode area, may incur an additional delivery charge as stated in our delivery policy.
We’re very sorry for the delay in delivery and for the condition of the packaging upon arrival. Please check the item when convenient, and if you find any issue, kindly contact us at service@smallbee.co.uk— we’ll be happy to resolve it for you as soon as possible.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear John Patrick Elmer Kerr,
Thank you so much for your kind words! We're delighted to know you were happy with our communication and service. Thank you for your support and hope to serve you again soon.
Best Regards,
Smallbee
Led fire
Quick delivery. Excellent led fire..way better than I expected for the price..brilliant service
29 juillet 2025
Réponse de smallbee.co.uk
Dear Martin,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the fire and our service. Your support means a lot to us, and we hope you enjoy your purchase for a long time.
Best Regards,
Smallbee
Easy ordering, good service, good product
Easy ordering the electric fire. It arrived on time and is looking good. Thank you.
28 août 2025
Réponse de smallbee.co.uk
Dear Vince,
Thank you so much for your kind feedback! We’re delighted to hear that your electric fire arrived on time and that you’re happy with it. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the product and our service.
Best Regards,
Smallbee
1500mm Fire
Ordered and delivered with no fuss within 5 days. Very happy with the product and service.
3 septembre 2025
Réponse de smallbee.co.uk
Dear Pete,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and that you’re happy with both the product and our service. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Great fire
Ease of ordering, delivered when expected and exactly as described. Great fire for a good price, more than happy with my purchase.
2 septembre 2025
Réponse de smallbee.co.uk
Dear Marilyn Gilroy,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your fire and that everything met your expectations. Your support means a lot to us!
Best Regards,
Smallbee
Lovely fire
Lovely fire. Wasn't completely sure when it would be delivered as didn't really get many notifications on delivery, but luckily it arrived at dinner time when we were at home
1 septembre 2025
Réponse de smallbee.co.uk
Dear Ali Setchell,
Thank you so much for your kind words! We’re glad to hear that you’re happy with your new fire. We’re sorry that the delivery notifications weren’t as clear as they should have been, and we appreciate your patience.
We hope you continue to enjoy it, and if you have any questions or need assistance, please don’t hesitate to get in touch.
Best Regards,
Smallbee
I got the fire delivered within 3 days
I got the fire delivered within 3 days. Looks very nice in my media wall. Surprised at the price compared to similar sized fires on other sites. But I cant complain at all.
20 août 2025
Réponse de smallbee.co.uk
Dear Gavin Smithson,
Thank you so much for your kind words! We're delighted to hear that your fire arrived quickly and looks great on your media wall. We always strive to offer good quality at a fair price, and your feedback means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
Very happy with the fireplace
Very happy with the fireplace. It has a slight imperfection but other than that I do like it.
23 août 2025
Réponse de smallbee.co.uk
Dear Joe,
Thank you for your feedback! We’re glad to hear that you’re happy with your fireplace. We appreciate your understanding regarding the slight imperfection, and we’re always here if you have any questions or need further assistance. Enjoy your new fireplace!
Best Regards,
Smallbee
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