The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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It was OK
It was OK, thanks. I don't know how good it works yet, I have not opened the box yet.
21 novembre 2025
Réponse de smallbee.co.uk
Dear Barry Shellis,
Thank you for your feedback! We’re glad to hear everything is okay so far. Whenever you get a chance to open the box and try the product, please feel free to let us know if you have any questions — we’ll be more than happy to help!
Best Regards,
Smallbee
Quick delivery
Quick delivery. Only downside is that the package was left outside my house and anyone could have taken it.
17 novembre 2025
Réponse de smallbee.co.uk
Dear Mark Walker,
Thank you for your feedback, and we’re really glad to hear your delivery was quick.
We’re very sorry to learn that the parcel was left outside your property. This is not the delivery experience we want for our customers. We will report this to our courier to prevent it from happening again.
If there’s anything we can assist you with, please feel free to contact us at service@smallbee.co.uk, and we’ll be happy to help.
Best Regards,
Smallbee
Wonderful service
Wonderful service. Love the fire i purchased & so beautiful to look at.
Easy installation.
29 août 2025
Réponse de smallbee.co.uk
Dear Lesley Davies,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your fire and found the installation easy. Your kind words truly mean a lot to us.
We look forward to welcoming you back again in the future!
Best Regards,
Smallbee
Useless!!!
Useless. Waste of time .
It took me 6h to assemble it, timberframe takes 2h with 1/3 o cost. Ordered that thinking of time saving. 100s of screws to assemble, every aluminium piece covered with protective foil. What a waste of time.
26 novembre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Marek,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We tried to locate your order using the information provided but were unable to find it. Could you please contact us at service@smallbee.co.uk with your order number? We’ll be happy to look into this for you and provide further assistance.
Thank you again for taking the time to share your comments.
Best Regards,
Smallbee
Love it
Delivery was really quick, was a bit concerned because i didn’t receive a dispatched item email, but they responded after i sent an email with a tracking link. Really happy with the fireplace i ordered, looks great and it was well packaged. I do recommend checking for any faults straight away and testing the fireplace out before installing it, just in case.
25 novembre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Aamirah,
Thank you so much for your kind review! We’re delighted to hear that your delivery arrived quickly and that you’re happy with the fireplace. We really appreciate your understanding regarding the dispatch email, and we’re glad the tracking link helped.
Thank you also for sharing your helpful tip about checking and testing the item before installation — that’s great advice for all customers. If you ever need any support in the future, we’re always here to help. Enjoy your new fireplace!
Best Regards,
Smallbee
Great Service.
Great Service.. Delivery was quick.. Packed really well.. Such a lovely fire.. Great Price..
Making my lounge so lovely and cosy, I highly recommend smallbee 😊
28 octobre 2025
Réponse de smallbee.co.uk
Dear Wendy Greenley,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with your purchase and our service. We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Smallbee
Electric fire
Very good product I had a issue with one of the panels but the customer service was brilliant and it was resolved very professional would definitely recommend
12 juillet 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Leslie Smith,
Thank you so much for your kind review! We’re glad to hear that you’re happy with the product and that our customer service team was able to resolve the issue promptly and professionally. We truly appreciate your recommendation and your support. If you ever need anything in the future, we’re always here to help!
Best Regards,
Smallbee
great fire place unit
28 octobre 2025
Réponse de smallbee.co.uk
Dear Darren,
Thank you for your feedback! We're delighted you love your fireplace — hope to serve you again soon.
Best Regards,
Smallbee
Super fast delivery
Super fast delivery, a great looking fireplace and very well priced!
27 octobre 2025
Réponse de smallbee.co.uk
Dear Matt,
Thank you so much for your positive feedback. We are delighted to hear that you’re happy with the fast delivery and the look of your new fireplace. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
Ordered a Fireplace on Monday 27th…
Ordered a Fireplace on Monday 27th October, had a promotion of free gift with it, Susposed to retail at £99.99. Email of despatch via Royal Mail of free gift. Received Free gift, If I'd paid £99.99 I would have sent it back, absolute rubbish. Christmas wire metal boxes with LED Lights and gold bows, 2 bows missing, covered in glitter , just look at it and the area is covered in shiny stuff, worth about £10. If you'd like to arrange a courier I'll send it back. Well anyway emailed customer services on Tuesday ( 8 days later ) to chase Fireplace, got automated response to track via courier website. Did so, 2 details, first order received in Bolton, despatched to K , yes K, on Monday. Very helpful. Tried to phone said couriers 6 times on the mobile supplied, no answer, emailed , no answer. Emailed Smallbee again , so they can chase this up, since my contract is with them and not some courier company. No reply. Can't ring them because they don't have phone lines. So I will ring my credit card provider tomorrow and get my money back. Will never use this company again, customer service non existent, if you have a problem with stock, let customers know, it's not hard, even update your website, don't take money then go silent, and expect the customer to do all the work. Buy from this company at your own peril. Don't believe the positive amazing customer service , I did, can easily be fake.
6 novembre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Mike Oliver,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the experience you’ve had.
Regarding the free gift, although it was complimentary, it is the same quality as the item we normally sell. We’re very sorry that the one you received arrived with missing bows and did not meet expectations. Please get in touch with us so we can arrange a replacement or another solution for you.
As for the fireplace, we sincerely apologise for the delay and the lack of tracking updates. We have already contacted the courier and asked them to arrange delivery as soon as possible. Unfortunately, we weren’t notified by the carrier about any delivery issues, which is why we were unaware of the delay earlier.
We understand your frustration about the response time. While we don’t offer phone support, we did receive your message yesterday and have replied. Due to a high volume of enquiries recently, our responses have been slower than usual, and we truly appreciate your patience.
Please rest assured that we are a reputable company, and all positive reviews are written by verified customers. We are committed to resolving this matter for you, so please reply to our email and we will continue to assist you until everything is sorted.
Best Regards,
Smallbee
I have only given 4 stars as the…
I have only given 4 stars as the fireplace has not been fitted yet. From what I can see I think it will look amazing - but won’t know for sure until installed
22 octobre 2025
Réponse de smallbee.co.uk
Dear Sarah,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the look of the fireplace so far.
Once it’s fully installed, we hope it turns out just as amazing as you expect. If there’s anything you need during or after the installation, please feel free to let us know—we’re always here to help.
We’d also love to hear how you find it once it’s fitted!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear McDonough,
Thank you for your great review! We’re thrilled to hear that you’re pleased with your purchase—and even happier that this is your second one with us.
We truly appreciate your continued support. If there’s anything else you need, we’re always here to help.
Best Regards,
Smallbee
Very easy to Oder and quick to deliver
Very easy to Oder and quick to deliver
Great quality love the look of the fire
Would recommend this company
19 octobre 2025
Réponse de smallbee.co.uk
Dear Andrew Hyde,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the shopping experience and love the look of your new fire. Your recommendation means a lot to us! We look forward to serving you again soon.
Best Regards,
Smallbee
Lovely fire really pleased would…
Lovely fire really pleased would definitely recommend
22 octobre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Lisa Towns,
Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the fire and would recommend us. Your support means a lot to us, and we hope you continue to enjoy your purchase. If you need anything in the future, we’re always here to help.
Best Regards,
Smallbee
Excellent service
Excellent service
Delivery was quicker than expected
Very happy with our purchase of 80 inch panoramic fire
Perfect
27 septembre 2025
Réponse de smallbee.co.uk
Dear Vanessa Dodd,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery was faster than expected and that you’re happy with your 80-inch panoramic fire.
It means a lot to us to know you’re satisfied with both the service and the product.
We hope you enjoy it and look forward to serving you again!
Best Regards,
Smallbee
Stunning fire but remote doesn’t work
Stunning fire good value for money shame the remote doesn’t work at to download app on my phone to work it 🤯
23 septembre 2025
Réponse de smallbee.co.uk
Dear Kimberley Morgan,
Thank you for your feedback.
This fireplace can be operated either by the remote control or through the mobile app. If the remote isn’t working properly, please feel free to contact us at smallbee.co.uk, and we’ll be happy to help resolve the issue as soon as possible.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Scott Bowater,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and product. We truly appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Would recommend this company
Item shipped very quick a nice and smooth transaction dealing with this company, thanks
22 septembre 2025
Réponse de smallbee.co.uk
Dear Mr Kevin Mcquade,
Thank you for your kind review! We’re glad to hear that the delivery was quick and the whole process went smoothly. It was a pleasure serving you, and we really appreciate your support. Thanks again and we hope to see you soon!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear John Greenwood,
Thank you for your feedback! We’re glad to hear you were happy with our service. We appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Great service
Really happy with the service and the purchase. Prompt no fuss delivery. Will use again
18 septembre 2025
Réponse de smallbee.co.uk
Dear Trevor Stroud,
Thank you for your wonderful review! It’s great to know you’re happy with our service and prompt delivery. We look forward to welcoming you back soon.
Best Regards,
Smallbee
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