The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de smallbee.co.uk
Dear Alan,
Thank you for your lovely feedback! We’re really pleased to know you were satisfied with the fast delivery and our service. We hope to serve you again in the future.
Best Regards,
Smallbee
Good company to purchase from and the…
Good company to purchase from and the fire looks great
5 janvier 2026
Réponse de smallbee.co.uk
Dear Customer,
Thank you so much for your kind feedback! We’re really pleased to hear that you had a great experience with us and that the fire looks great in your home. Enjoy it, and we hope to serve you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Suzanne Fox,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with both our service and the fire. Enjoy the warmth and atmosphere it brings to your home.
Best Regards,
Smallbee
Very happy
Easy to navigate Web site, quick delivery and very pleased with my purchase.
13 janvier 2026
Réponse de smallbee.co.uk
Dear Les,
Thank you so much for your kind feedback! We're glad you found our website easy to use and that your order arrived quickly. We're delighted to hear you're happy with your purchase. Enjoy!
Best Regards,
Smallbee
Excellent Customer Service.
I purchased an electric fire for my media wall but realised it was too big before it had been dispatched. It was too late to cancel my order, so ordered the correct size and contacted customer service to arrange a return. The courier company was terrible and it took 3 weeks for them to collect my order but the customer support from Smallbee has been excellent. They have responded to every query and followed up on everything that I’ve needed them to. Customer service is always key in online transactions and Smallbee are doing a great job at this.
27 décembre 2025
Avis spontané
Réponse de smallbee.co.uk
Dear Alia Zakir,
Thank you so much for taking the time to share your experience and for your kind words about our customer service.
We’re really sorry for the inconvenience caused by the courier delay, and we completely understand how frustrating that must have been. While the collection took longer than expected, we’re very pleased to hear that our support team was able to assist you promptly and follow up on everything you needed.
At Smallbee, we truly believe that good customer service is essential, especially with online purchases, and your feedback means a great deal to us.
Thank you again for your patience and support — we’re always here if you need any further help.
Best Regards,
Smallbee
Smallbee have been amazing from start…
Smallbee have been amazing from start to delivery. We had issues with their original courier but Smallbee helped resolve it quickly and we received our package.
9 janvier 2026
Réponse de smallbee.co.uk
Dear Mr Alan Newton,
Thank you so much for your kind feedback!
We’re really glad to hear that everything worked out in the end and that we were able to resolve the courier issue quickly for you.
Your patience and understanding mean a lot to us. If you need any help in the future, please don’t hesitate to get in touch. Enjoy your purchase!
Best Regards,
Smallbee
Very pleased
Our electric fireplace arrived in few days. It was well packed and delivered.
It is super easy to install and looks beautiful in our home. You see all the imitation fireplaces looking pathetic but this one has a good “flame”, many options to chose, timer etc.
9 janvier 2026
Réponse de smallbee.co.uk
Dear Andrea S,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that your electric fireplace arrived quickly, was easy to install, and looks beautiful in your home. It’s especially great to know you’re happy with the flame effect and the different features.
Enjoy the warmth and ambience, and thank you again for choosing us!
Best Regards,
Smallbee
So pleased with my fire
So pleased with my fire. Excellent value for money . Quick delivery and kept informed of delivery
6 janvier 2026
Réponse de smallbee.co.uk
Dear Alan Wells,
Thank you very much for your lovely feedback! We’re delighted to hear that you’re pleased with your fire and found it to be excellent value for money. It’s also great to know the delivery was quick and well communicated. Enjoy your purchase, and please don’t hesitate to contact us if you need any assistance in the future.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Paula,
We really appreciate your kind words! It’s great to hear that your order arrived quickly and that you’re happy with the product. Enjoy, and we hope to serve you again soon!
Best Regards,
Smallbee
The whole process and quality of goods…
The whole process and quality of goods was excellent
29 décembre 2025
Réponse de smallbee.co.uk
Dear Centaurus Furniture,
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with both the overall process and the quality of the goods. Your support truly means a lot to us. We look forward to serving you again in the future.
Best Regards,
Smallbee
Great company
Had problem with fire, contacted company fantastic customer service dealt with the issue straight away would definitely recommend this company
29 novembre 2025
Réponse de smallbee.co.uk
Dear Marisa,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
If you experience any issues with noise or heating performance, we kindly encourage you to contact our customer service team directly. We are always happy to review the situation and offer assistance or solutions where possible.
Please feel free to reach out to us via email, and we’ll be glad to help.
Best Regards,
Smallbee
Unreliable and you can’t talk to anyone.
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th. All in all terrible from start to finish. Sent them multiple emails over the course of 3 weeks asking for someone to please call me and not email. They won’t. Just send you another email the following day.
19 novembre 2025
Réponse de smallbee.co.uk
Dear Saffy Yousaf,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, two items were damaged while in transit and held at the courier’s delivery depot, which regrettably caused delays beyond our control. We fully appreciate the inconvenience this caused and how it impacted your planned installation.
Regarding communication, we apologise for any frustration caused. At present, our customer support is handled via email only, and we’re sorry if this was not made clear to you earlier. While we don’t offer phone support, our team aims to respond as quickly and clearly as possible via email so that all queries can be properly tracked and resolved.
We sincerely regret that this experience fell short of expectations and appreciate you taking the time to share your feedback.
Best Regards,
Smallbee
Amazing fireplace
Amazing fireplace, looks great in situ. Fabulous value for money and customer service was great when I thought I’d lost the remote. Polite, fast and friendly. Can’t fault you guys!
26 novembre 2025
Réponse de smallbee.co.uk
Dear Helen Danute Jane Snowball,
Thank you so much for your kind words! We’re thrilled to hear that you love your fireplace and that our customer service met your expectations. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Enjoy your new fireplace!
Best Regards,
Smallbee
Quality goods delivered on time very…
Quality goods delivered on time very satisfied
24 novembre 2025
Réponse de smallbee.co.uk
Dear Eresa Drake,
Thank you for taking the time to leave a review. We’re glad everything arrived on time and met your expectations. We look forward to serving you again in the future.
Best Regards,
Smallbee
Smallbee 50 inch media wall elec fire
Great delivery schedule and arrival, great product, great value for money. Sits lovely in our newly built media wall.
30 novembre 2025
Réponse de smallbee.co.uk
Dear John Conway,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the delivery went smoothly and that you’re happy with the product and its value for money. It’s great to know it fits perfectly in your newly built media wall. We look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Gemma Strong,
Thank you for your feedback!
We’re pleased to hear your order arrived quickly and that you’re happy with the product. We hope to serve you again soon.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Ian H,
Thanks so much for your kind words — we’re pleased you’re happy with the fire and would be happy to assist you again anytime.
Best Regards,
Smallbee
Excellent after sales service
My order was damaged in transit which was instantly returned to smallbee by the courier,from start to finish smallbee customer service was excellent from updates to a quick resolution….fabulous!
28 novembre 2025
Réponse de smallbee.co.uk
Dear Mr Frederick Stanbridge,
Thank you so much for your kind feedback!
We’re really sorry your order was damaged in transit, but we’re glad our customer service could support you promptly and resolve the issue quickly.
Your satisfaction means a lot to us, and we look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Neil Hawksworth,
Thank you for taking the time to leave a review. We’re pleased to know you’re satisfied with the product quality and delivery. Enjoy your purchase!
Best Regards,
Smallbee
Great item fast delivery 🚚
24 novembre 2025
Réponse de smallbee.co.uk
Dear Alan,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the item and the fast delivery. If you ever need anything, we’re always here to help!
Best Regards,
Smallbee
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