The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
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A répondu à 83 % de ses avis négatifs
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A beautiful fire at a really good price
23 février 2026
Réponse de smallbee.co.uk
Dear Katharine Chard,
Thank you for your wonderful review! We're thrilled that you love the fireplace and feel it’s great value. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
SCAM COMPANY!!
SCAM COMPANY!!! Beware people DONT order from this company or their other website HAO Direct. I placed an order which they claim is out of stock so the orders were cancelled and I paid using Klarna and the company claims they refunded me to a stripe account that doesn't belong to me. It was my first time hearing what stripe is. Done my research it's all a big SCAM!! People beware.
5 mars 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Sohail K,
We are sorry to see your review and would like to clarify the situation, as the information mentioned does not match the order records in our system.
After checking the order placed on our website, the payment was made using a Visa card ending in 3897 via Apple Pay, and the transaction was securely processed through Stripe, which is a widely used and trusted payment processing platform.
However, the screenshot you provided shows a different card ending in 9121, and the transaction status appears as “Payments paused.” Based on this information, the payment shown in your screenshot does not correspond with the payment details recorded for this order.
We therefore recommend contacting the bank associated with the card ending in 9121 to verify the payment status. If the payment has been successfully processed, please kindly provide the transaction ID, and we will gladly investigate this further.
Regarding the payment you mentioned related to HAO Direct, we recommend contacting that company directly to confirm the transaction details, as we are unable to access or verify payments made through other websites.
We take accusations such as “scam” very seriously. Our company operates transparently and processes all payments through secure payment providers. If you believe there has been any misunderstanding, we would be more than happy to assist you in resolving this matter.
Best Regards,
Smallbee
Lovely fire .. fast delivery
Fire is really nice with different display options. Delivered quickly & well packaged.
19 février 2026
Réponse de smallbee.co.uk
Dear Douglas Discombe,
Thank you for your kind feedback! We're so pleased to hear that you like the fire and its display options. It's also great to know that the delivery was quick and the item arrived well packaged. We hope you enjoy it for many cosy moments at home!
Best Regards,
Smallbee
Great Product and Service
Prompt delivery service. Fantastic product which is now installed and beyond our expectations, looks great, cosy and warm. Thank You.
29 janvier 2026
Réponse de smallbee.co.uk
Dear Stephen Devitt,
Thank you for your lovely review! We’re so pleased to hear everything arrived promptly and that you’re enjoying your new fireplace. Knowing it looks great and adds warmth and comfort to your home means a lot to us. Thank you again for your kind words and support!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Anna Conway,
Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with the fire, the speedy delivery, and the great value.
It’s wonderful to know it met your expectations — we hope it brings warmth and comfort to your home!
Best Regards,
Smallbee
How long it took keeping me informed…
How long it took keeping me informed at all times. Give me a 2 hour window just great communication
16 février 2026
Réponse de smallbee.co.uk
Dear Mrs Booth,
Thank you for your lovely review! We're delighted that you were kept updated at all times and that the 2-hour delivery window worked well for you. Providing clear and reliable communication is something we always aim for, so your feedback means a lot to us. Thanks again for choosing us!
Best Regards,
Smallbee
Great product and customer service
Great product and customer service, despite having no phone contact number
15 février 2026
Réponse de smallbee.co.uk
Dear David Hamman,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re happy with both the product and our customer service. Providing helpful and efficient support is always our priority.
While we currently do not offer phone support, our customer service team is always available via email and online messaging, and we aim to respond as quickly as possible to ensure every enquiry is handled properly and thoroughly.
Thank you again for your support — it truly means a lot to us.
Best Regards,
Smallbee
DO NOT BUY THEIR PRODUCTS FROM OTHER…
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT.
They offer zero support for THEIR products if bought from other companies.
Our remote was accidentally thrown out during installation and they refused to help in replacing it. I suspect it is because they don’t actually have any accessories in stock. Which means if you lose your remote you have a fire that is now manual switch or nothing. No luck finding one on Amazon or eBay either.
Luckily I only bought one of their cheap ones for a property refurb, I now have a brand new £150 fire that is going in the bin.
25 février 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Ryan Chrimes,
We’re very sorry to hear about your experience and understand how frustrating it must be to misplace the remote during installation.
We would like to clarify that your purchase was made through Debenhams rather than our Smallbee store. As different retailers manage their own orders, payments, and after-sales policies, replacement parts and warranty support are usually handled by the retailer where the item was purchased.
This is not a matter of refusing support, nor is it due to a lack of accessories in stock. It is simply because we are unable to directly access or manage orders placed through third-party retailers.
That said, we genuinely regret the inconvenience this has caused. If you could kindly contact Debenhams’ customer service team, they should be able to assist you further regarding replacement options.
We truly appreciate your feedback and are sorry this situation has led to disappointment.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Customer,
Thank you so much for your kind review!
We’re delighted to hear that your fire arrived quickly, was well packaged, and that you’re happy with it.
Your feedback truly means a lot to us. We hope it brings warmth and a lovely atmosphere to your home!
Best Regards,
Smallbee
NO CONFIRMATION NO CUSTOMER CARE OR CONTACT
ORDERED A FIRE ON 23RD FEBRUARY, NO EMAIL CONFIRMATION WAS SENT TRIED TO EMAIL CHAT AND SEND MESSAGE ON FACEBOOK AND NO ONE CAME BACK TO ME, AFTER READING ALL THE FEEDBACK I THOUGHT THIS WAS A GOOD COMPANY BE CAREFULL!! NO CONTACT NUMBER SO NO WAY OF CHECKING THE ORDER
24 février 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Dawn Clarke,
Thank you for your feedback.
We’re very sorry to hear about your experience and the frustration this has caused.
After carefully checking our system, we can confirm that an order confirmation email was automatically sent to the email address provided at the time of purchase, and a dispatch confirmation email was also sent once the item was shipped. However, we noticed that the email address used to place the order is different from the one used to contact us, which may be why the confirmation emails were not received or located. We would kindly suggest checking the inbox (including spam/junk folder) of the email address used when placing the order.
We can also confirm that your order has now been dispatched. The estimated delivery timeframe is 3–7 working days, and we kindly ask for your patience while it is in transit.
We truly apologise for any inconvenience caused and appreciate you bringing this to our attention. If you would like us to resend the confirmation details or provide further updates, please feel free to contact us with your order details, and we’ll be happy to assist you.
Best Regards,
Smallbee
Delivery on time
Delivery on time
Well packaged to protect fire
Works just as it should we like ease of use and total effects
21 janvier 2026
Réponse de smallbee.co.uk
Dear David Clark,
Thank you so much for your wonderful review!
We’re delighted to hear that the delivery was on time, the fire was well packaged, and that you're happy with how it works.
It’s great to know you’re enjoying the ease of use and the overall effects.
We truly appreciate your support!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear David H,
Thank you for your kind feedback regarding the delivery — we’re pleased to know it arrived safely.
We hope the installation goes smoothly. If you need any help during setup, please don’t hesitate to reach out. Once it’s installed and you’ve had a chance to use it, we’d really appreciate it if you could share your experience with us.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Gary,
Thank you very much for your kind review.
We truly appreciate your support and are delighted to hear that you were satisfied with our service.
If you need any assistance in the future, please don’t hesitate to contact us.
Best Regards,
Smallbee
Ordered the perfect fire for our living…
Ordered the perfect fire for our living room. Looks fantastic the fire elects and colours are nice. Gives out a great heat not sure of cost not had a bill yet. The quality of the fire is first class. Very good value.
19 janvier 2026
Réponse de smallbee.co.uk
Dear Tracey Thorburn,
Thank you so much for your wonderful feedback! We're thrilled to hear that the fire looks fantastic in your living room and that you're enjoying the heat and color effects. We truly appreciate your kind words about the quality and value of the product. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Helen Gorman,
Thank you for your kind words! We're thrilled to hear that you were satisfied with the price, delivery, and our customer service. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Miss Groves,
Thank you for your feedback! We're so glad to hear that the item looks lovely after installation. If you need any further assistance, feel free to reach out!
Best Regards,
Smallbee
False description of item
False description of item. Then took over a week to arrange collection still waiting for refund now.
27 janvier 2026
Réponse de smallbee.co.uk
Dear Natalie,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
As previously mentioned in our communication, once the collection is successfully booked, the carrier requires up to 7 days to collect the item. The parcel was collected by the courier on February 9 in line with their arranged schedule.
We would also like to confirm that your refund has now been processed. Please kindly allow 5-7 working days for the amount to reflect in your account, depending on your payment provider.
Again, we truly apologise for the delay and appreciate your patience throughout this process. If there is anything further we can assist you with, please do not hesitate to contact us.
Best Regards,
Lightsin
Great communication quick delivery…
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery.
The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire with realistic led flames, media wall fireplace. There is a remote, extra stones and screws for wall mounting.
It has 3year guarantee. Can't fault them, I would recommend them.
6 janvier 2026
Réponse de smallbee.co.uk
Dear Customer,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with the delivery communication, the performance of the fire, and the overall value for money.
It’s great to know the 50-inch 3-in-1 electric fire met your expectations, and that the accessories and remote were useful.
Thank you as well for mentioning the 3-year guarantee and for recommending us — we truly appreciate your support. Enjoy your new fireplace!
Best Regards,
Smallbee
Brilliant service and great fire.
22 septembre 2025
Réponse de smallbee.co.uk
Dear Laura MacDonald,
Thank you for your wonderful review!
We’re thrilled to know you’re happy with the service and the fire.
Wishing you many cosy moments ahead, and we’re always here if you need us.
Best Regards,
Smallbee
Great product
Great product, very happy with it. I had a few questions which were handled very efficiently by customer service. The 5 year guarantee is a great plus point too. Definitely recommend Smallbee
17 septembre 2025
Réponse de smallbee.co.uk
Dear Mrs Alam,
Thank you for your positive feedback and for recommending Smallbee.
We’re pleased to hear you’re happy with the product and the support you received. For clarity, all Smallbee products come with a 3-year warranty, and our team is always here to help should you need any assistance.
Best Regards,
Smallbee
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