The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
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Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de smallbee.co.uk
Dear Customer,
Thank you for your kind feedback! We're delighted to hear you were happy with our quick responses and prompt delivery service. Your support means a lot to us, and we hope you enjoy your purchase!
Best Regards,
Smallbee
Great value for money
Great value for money, looks great and stylish and very easy to use. Delighted with my purchase
27 avril 2026
Réponse de smallbee.co.uk
Dear Patricia Robinson,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the value, style, and ease of use of your purchase. It’s wonderful to know it has met your expectations. Thank you again for your support and enjoy your new item!
Best Regards,
Smallbee
The fire is excellent
The fire is excellent, looks really really good in our new media wall unit.
Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of communication. She intervened and got our delivery sorted before we went on holiday.
If I had 1 criticism it is only with Wingkai Logistics. 80% of their ratings are 1 star, which tells a story. Please use a well known carrier and pass on that additional cost to customers, the fires are cheap enough to warrant it
Thanks Jessica 😊
8 mai 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Stephen Pitts,
Thank you so much for your wonderful feedback! We’re delighted to hear that the fire looks amazing in your new media wall unit and that you’re happy with the product overall.
We’re also especially pleased to hear your kind words about Jessica — she’ll be thrilled to know her support made a difference and helped get everything sorted before your holiday.
We truly appreciate your honest feedback regarding the courier service as well. We understand how important clear communication and reliable delivery are, and your comments will certainly be shared with the relevant team for future improvements.
Thank you again for your support and for choosing us.
Best Regards,
Smallbee
I would not recommend this company
I would not recommend this company. I purchased a fire to go into a media wall and it was delivered damaged. They said they would replace the product, which all sounded great. It was collected and then I was informed my replacement fire had been dispatched. Then I was informed the courier had sent my replacement fire back to the supplier by mistake and it would be with my in 3 days. I have now received an email this fire is damaged and no longer in stock. I have built a media wall to specifications on the fire that I purchased. This has been going on for almost two months.
20 mars 2026
Réponse de smallbee.co.uk
Dear Mr Mark Cartwright,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must be, especially after you’ve already built your media wall to fit the fire.
Unfortunately, the issues you encountered were caused by the courier during transit, which is outside of our direct control. That said, we fully acknowledge the inconvenience this has caused you, and we sincerely apologize for the delays and repeated problems.
Please rest assured that we are actively following up on this and will do our best to resolve it for you as quickly as possible. We have also sent you an update via email with the latest information—kindly check your inbox (and spam folder, just in case).
If you have any further questions or concerns, please don’t hesitate to get in touch. We truly appreciate your patience while we work to make this right.
Best Regards,
Smallbee
Fast prompt delivery very pleases
20 avril 2026
Réponse de smallbee.co.uk
Dear Mrs Dawn Mckenzie,
Thank you for your kind feedback! We’re delighted to hear that you were pleased with the fast and prompt delivery. We truly appreciate your support and hope you enjoy your purchase.
Best Regards,
Smallbee
Was a bit unsure where to order a fire…
Was a bit unsure where to order a fire from but checked reviews and really happy with my fire. Got 70inch for media wall. Came well packaged abd easy to install. Highly recommend
25 mars 2026
Réponse de smallbee.co.uk
Dear Craig,
Thank you for your kind feedback!
We’re really glad to hear that you’re happy with your fireplace and that everything—from packaging to installation—met your expectations. The 70-inch model is a great choice for a media wall, and it’s wonderful to know it worked out so well for you.
We truly appreciate your recommendation and support. If you ever need any assistance in the future, please don’t hesitate to get in touch—we’re always here to help!
Best Regards,
Smallbee
Lovely looking fire
A lovely looking fire a great price brilliant communication and promt delivery cannot complain
29 mars 2026
Réponse de smallbee.co.uk
Dear Andrew Turner,
Thank you for your wonderful feedback! We're thrilled that you love the look and value of the fire, and that our service and delivery met your expectations. We really appreciate your support—hope to see you again for your next purchase!
Best Regards,
Smallbee
Electric recessed 40inch fire
A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate.
Great delivery time and well packaged and a 3 year warranty is a great bonus.
10 avril 2026
Réponse de smallbee.co.uk
Dear Mr Charlton,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that the fire has become a stylish focal point in your lounge and that you’re enjoying its versatility and ease of use.
It’s also great to know you were happy with the delivery and packaging. We truly appreciate your support and hope you continue to enjoy it for years to come!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Christopher Milne,
Thank you so much! We’re glad you’re happy with your purchase and the value it offers. Enjoy your new fire!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Joanne,
Thank you for your great review! We're so pleased you’re happy with the quality, value, and quick delivery. We truly appreciate your support and hope to welcome you back again soon!
Best Regards,
Smallbee
Received item it was fantastic will…
Received item it was fantastic will recommend family and friends
31 décembre 2025
Réponse de smallbee.co.uk
Dear Mr AA,
Thank you for your wonderful review! We’re thrilled to hear that you found the item fantastic. Your support and recommendation to your family and friends mean the world to us. We hope to welcome you back again soon!
Best Regards,
Smallbee
Ordered a fire
Ordered a fire and we are so pleased with it …it arrived quickly and it is so lovely,exactly wat we were looking for.The remote control was damaged but they sent one out to us and we cannot fault the service …thank you Smallbee
4 février 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Melanie Hill,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re so pleased with your fire and that it arrived quickly, exactly as you were hoping for. It’s also great to know that our team was able to resolve the issue with the remote control promptly.
Your kind words about our product and service truly mean a lot to us. Thank you for choosing Smallbee—we really appreciate your support!
If you need anything else in the future, please don’t hesitate to get in touch.
Best Regards,
Smallbee
This was a great company to deal with
This was a great company to deal with, and fast delivery service.
I just fitted the fire this weekend and very please with quality of the fire, and at a great price.
24 février 2026
Réponse de smallbee.co.uk
Dear Rab Cannop,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the fire and our fast delivery service. Your feedback really means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
I can only comment on the delivery…
I can only comment on the delivery because the product has not been fitted yet but we received it within 2 days of ordering & it looks great.
24 février 2026
Réponse de smallbee.co.uk
Dear Trent Irvin,
Thank you for your feedback! We’re glad to hear that your order arrived so quickly and that you’re happy with how it looks. We hope you enjoy fitting it and using your new fire.
Best Regards,
Smallbee
Fire was damaged wen arrived sent out a…
Fire was damaged wen arrived sent out a new one they were very helpful and accomidating
20 février 2026
Réponse de smallbee.co.uk
Dear Alison,
Thank you for your lovely review! We’re sorry about the initial issue, but we’re really pleased we could get a replacement to you quickly. Your kind words about our team mean a lot to us. We hope you enjoy your new fire and look forward to serving you again!
Best Regards,
Smallbee
I would highly recommend this company
I would highly recommend this company. A VERY helpful proffesional customer service with a speedy and respectful delivery.
12 mars 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Kevin Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service and delivery. We look forward to serving you again soon!
Best Regards,
Smallbee
Beautiful made cupboard lovely colour…
Beautiful made cupboard lovely colour and well made
16 février 2026
Réponse de smallbee.co.uk
Dear Lisa Parsons,
Thank you for your kind review! We're so pleased to hear that you love the cupboard and its colour. Your satisfaction means a lot to us, and we hope to serve you again soon.
Best Regards,
Smallbee
Proffesional
25 février 2026
Réponse de smallbee.co.uk
Dear Mr Saywell,
Thank you for your feedback! We’re pleased to know you had a professional experience with us. We look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Found a suitable fire from the good…
Found a suitable fire from the good choice on the website, purchased it with a discount! Delivered within the week on the day promised. Can’t say better than that.
25 février 2026
Réponse de smallbee.co.uk
Dear John,
Thank you for your wonderful feedback! We're delighted to hear that you found a suitable fireplace from the wide selection on our website and were able to enjoy a discount. It's great to know that the delivery arrived as promised. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Quick delivery and beautiful fire…
Quick delivery and beautiful fire especially the price
24 février 2026
Réponse de smallbee.co.uk
Dear Bryan Sellers,
Thank you for your lovely feedback! We're glad you’re happy with the quick delivery and the beautiful fireplace at a great price. We look forward to welcoming you back again.
Best Regards,
Smallbee
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