The fireplace and surrounding unit came exactly as described. Both arrived within 3 days of ordering. Very happy with the purchase. The unit is self assembly but is straightforward and relatively qui... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,6
Excellent
350 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
60 inch Media Wall Electric Fire
Delivered on the date and time Smallbee quoted. It's a Great looking electric fire for my media wall and will look amazing when in place. Very pleased with the quality and at a reasonable price.
29 juin 2026
Réponse de smallbee.co.uk
Dear Dave Ross,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your electric fireplace was delivered as promised and that you're pleased with its quality and value. It means a lot to know it will be the perfect addition to your media wall. We hope it looks even more amazing once it's fully installed. Thank you for choosing Smallbee, and we look forward to serving you again in the future!
Best Regards,
Smallbee
A very helpful company. Deserves 5 stars
⭐⭐⭐⭐⭐
I would definitely recommend this company.
The delivery was faster than I expected — I honestly thought it would take longer, but they were very quick. When I had a small issue with the product, I emailed them, and Jessica relied back to to me & went out of her way to help me. I did not think they would be able to help. , but she responded promptly and sorted everything out for me.
I am so grateful for her support — she was extremely helpful, polite, and replied really quickly throughout. Great service all round!
18 juin 2026
Réponse de smallbee.co.uk
Dear Lynnette Adams,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you were happy with both our fast delivery and the support you received. It means a great deal to us that you would recommend our company.
Jessica will be especially delighted to hear your kind words. We're so pleased she was able to resolve the issue promptly and provide the assistance you needed. Your appreciation will certainly be shared with her.
Thank you again for your trust and support. We hope you enjoy your purchase, and we look forward to serving you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Sue Howard,
Thank you for your wonderful review! We're delighted to hear that you're happy with both our service and your product. Your support means a lot to us, and we look forward to serving you again in the future!
Best Regards,
Smallbee
Good service and quick delivery
26 juin 2026
Réponse de smallbee.co.uk
Dear Raymond Gee,
Thank you for your kind review! We're delighted to hear that you were happy with our service and the quick delivery. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
media wall fire
Every thing was simple i ordered a few days later fire came , it is a beautiful fire all in. and working, my friend loved it and ordered it hers will be fitted in her new media wall in few days too perfect service would recommend this company
23 juin 2026
Réponse de smallbee.co.uk
Dear Carol Fells,
Thank you so much for your wonderful feedback! We're delighted to hear that the ordering process was simple, the delivery was quick, and that you're happy with your new fireplace. It's fantastic to know your friend loved it so much that they ordered one too! We truly appreciate your recommendation and hope you both enjoy your fireplaces for many years to come.
Best Regards,
Smallbee
Warranty claim
Hi Smallbee. Im awaiting a response for a warranty claim. I would really appreciate communication promptly.
24 juin 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Charelle Nichols,
Thank you for your patience. We sincerely apologize for the delay in communication.
We have received your warranty claim request and our team is currently reviewing it. We will provide you with an update via email as soon as possible.
We understand the importance of a timely response and appreciate your understanding. Please rest assured that we are actively following up on your case.
Best Regards,
Smallbee
Very good service
Very good service, very helpful delivery man who put it in my hallway for me ,very nice fire for the money looks great on my media wall
26 mai 2026
Réponse de smallbee.co.uk
Dear Angela Watt,
Thank you for your wonderful feedback!
We're delighted to hear that you were pleased with both the delivery service and your new fire. It's great to know our delivery driver was helpful and that the fireplace looks fantastic on your media wall.
We truly appreciate your kind words and are glad you feel it offers great value for money. Thank you for choosing us, and we hope you enjoy your new fire for many years to come!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Graham Sigley,
Thank you for your lovely feedback! We're delighted to hear you found it good value and that you're happy with the fire. We truly appreciate your support and hope you continue to enjoy it for a long time!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Paul Glover,
Thank you so much for your lovely feedback! We’re delighted to hear that the media wall looks brilliant in your home. We hope you continue to enjoy it for years to come!
Best Regards,
Smallbee
Would highly recommend this company to…
Would highly recommend this company to anybody they give us a first class service and product you can’t go wrong by purchasing off them
17 avril 2026
Réponse de smallbee.co.uk
Dear Mr Stephen Cromie,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you were happy with both our service and product. Your recommendation means a lot to us and really motivates our team to keep providing the best experience possible. We sincerely appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Miss L J Pitts,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy, the delivery quick, and that you're very happy with your fire. We truly appreciate your support and hope you enjoy it for many years to come.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Mrs Joan Lewis,
Thank you for your wonderful feedback! We’re delighted to hear that you are pleased with your purchase. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Best Regards,
Smallbee
Don’t reply customer service
The trouble with these type of company’s they hide behind a wall of e mail /chat 24/7 but you can’t get an answer where is my fireplace. If it’s not coming let me know and I’ll get it else where . Worst customer service ever .
2 juin 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Richard Bowler,
We are sorry to hear about your frustration and apologise for the inconvenience caused.
Please note that we are not a 24/7 live support service. Our team responds to enquiries during business hours and aims to assist customers as quickly as possible.
We have already contacted the courier and requested that your fireplace be delivered as soon as possible. We understand that waiting for an order can be frustrating, and we appreciate your patience while the shipment is in transit.
We will continue to monitor the delivery and provide any updates we receive from the courier.
Best Regards,
Smallbee
From placing my order to delivery was a…
From placing my order to delivery was a breeze haven't installed fire yet as booked for the 9th June really looking forward to seeing it in my media wall
30 avril 2026
Réponse de smallbee.co.uk
Dear Nickola,
Thank you for your wonderful review! We're delighted to hear that the ordering and delivery process was smooth and hassle-free. We hope the installation on 9th June goes perfectly, and we're excited for you to see your new fireplace come to life in your media wall. We’re confident it will make a fantastic focal point in your home. Enjoy, and please feel free to share your thoughts once it's installed!
Best Regards,
Smallbee
Make sure you have return charges ready before purchase
Return should be free as I had to pay £27.
25 avril 2026
Réponse de smallbee.co.uk
Dear Mr Ubaid Rehman,
We are sorry to hear that you were unhappy with the return cost.
As clearly stated in our return policy, if a return is requested due to personal reasons rather than a product fault or damage, the customer is responsible for the return shipping cost. Customers may arrange the return themselves, or we can assist by providing a return label or collection service, with the charge deducted from the refund amount.
The £27 deducted was the carrier’s return collection charge for the service provided. If you have any queries, please feel free to contact us.
Best Regards,
Smallbee
Very happy with my purchase
Very happy with my purchase, quick dispatch, very well packaged, looks and performs well
24 avril 2026
Réponse de smallbee.co.uk
Dear Neil B,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with your purchase and that the delivery was quick and well packaged. It’s great to know the product looks good and performs well too. We truly appreciate your support and hope you continue to enjoy it!
Best Regards,
Smallbee
Fantastic company
Fantastic company. Good communication and I am over the moon with the fire, I love it! Better than expected!
4 mai 2026
Réponse de smallbee.co.uk
Dear Mrs Nicola Tucker,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love the fire and that it exceeded your expectations. It means a lot to us to know you were happy with both the product and our communication. Enjoy your beautiful new fireplace, and thank you again for choosing us!
Best Regards,
Smallbee
Brilliant website with great detailing
Brilliant website with great detailing, easy to order, timely delivery service, fireplace looks good with great fire color options and also produces excellent heat!
21 avril 2026
Réponse de smallbee.co.uk
Dear Mr Viswanath,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our website easy to use and enjoyed the detailed product information. It’s also great to know that your fireplace arrived on time and that you’re happy with both the flame colour options and the heat output.
We truly appreciate your support and hope you continue to enjoy your new fireplace for years to come!
Best Regards,
Smallbee
Delivered in good time,looks great in…
Delivered in good time,looks great in media wall.
29 avril 2026
Réponse de smallbee.co.uk
Dear Customer,
Thank you for your lovely feedback! We're so pleased to hear your order arrived in good time and looks great in your media wall. We hope it brings a warm and stylish touch to your home. Enjoy it!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Stephen Gunnion,
Thank you for your feedback! We're glad to hear your order arrived in a timely fashion. We hope you'll love the product once it's opened and set up. If you need any assistance, please feel free to contact us anytime.
Best Regards,
Smallbee
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.