Brilliant company to deal with, unfortunately the wall mounted fire we bought did not match the room overall, nothing wrong with the fire. Their staff were just so very helpful with the return and sub... Voir plus
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Lisez les avis des autres
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Voir plus
We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Voir plus
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Coordonnées de contact
Royaume-Uni
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Excellent
348 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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It doesn’t work!!!
25 août 2026
Beautiful fire and excellent customer…
Beautiful fire and excellent customer experience with super fast delivery.
Asked for extra logs and customer service was extremely helpful and could not fault.
Would definitely recommend this company.
19 août 2026
All good so far
All good so far, bought this for a media wall I was building myself and this fitted the bill for what I was looking for. Very nice unit for the price that was received quickly and well packaged, we are very happy with it.
27 juillet 2026
Avis spontané
Great company
Great company, Deliverly fast, the fireplace is beautiful
And customer service went out of there way to help.
Really pleased with the out come.
6 juillet 2026
Avis spontané
Réponse de smallbee.co.uk
Dear Customer,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your beautiful fireplace and that your order arrived quickly. It’s also lovely to know that our customer service team went the extra mile to help. We truly appreciate your kind words and support!
Best Regards,
Smallbee
Our purchase arrived very quickly and…
Our purchase arrived very quickly and was very well packaged.
4 août 2026
Réponse de smallbee.co.uk
Dear Valerie McDonald,
Thank you for your lovely feedback! We’re delighted to hear that your purchase arrived quickly and was well packaged. We really appreciate your support!
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Dale Gibson,
Thank you for your lovely feedback. We’re delighted to hear that you found the ordering process easy and that your item arrived quickly and well packaged. We really appreciate you taking the time to share your experience and hope you enjoy your purchase!
Best Regards,
Smallbee
Could have done with an update on…
Could have done with an update on actual rather than expected delivery .
22 juillet 2026
Réponse de smallbee.co.uk
Dear JMB,
Thank you for your feedback. We’re sorry that you would have preferred a more accurate update on the actual delivery date. Our standard delivery timeframe is 3–7 working days, although the exact delivery date can sometimes vary depending on the carrier and the progress of the shipment. We appreciate your feedback and will continue to improve our delivery updates so customers have clearer information throughout the process.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Michael Sharrock,
Thank you for your feedback! We’re pleased to hear that your fire has arrived safely. We hope you’ll be happy with it once it’s installed and ready to use. If you need any assistance during the installation process, please don’t hesitate to get in touch.
Best Regards,
Smallbee
Réponse de smallbee.co.uk
Dear Nigel,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the product and our fast delivery service. Your satisfaction means a lot to us, and we hope you enjoy your purchase. We look forward to serving you again in the future!
Best Regards,
Smallbee
Incredible value for money🙏
19 juillet 2026
Réponse de smallbee.co.uk
Dear Carl Magill,
Thank you so much for your fantastic feedback! We’re delighted to hear that you’re happy with the value for money. We really appreciate your support and hope you enjoy your purchase!
Best Regards,
Smallbee
Very reasonably priced fire places and…
Very reasonably priced fire places and quick delivery.
23 juillet 2026
Réponse de smallbee.co.uk
Dear Claire,
Thank you for your lovely review! We’re delighted to hear that you found our fireplaces reasonably priced and were happy with the quick delivery. We really appreciate your support and hope you enjoy your fireplace for many years to come!
Best Regards,
Smallbee
Seamless purchase process
Seamless purchase process, fantastic prices and speedy delivery, would recommend to anyone to look here before purchasing elsewhere as my fire was around £1000 cheaper than I had expected to pay/had seen elsewhere, great company!
21 juillet 2026
Réponse de smallbee.co.uk
Dear Janet Wright,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a smooth shopping experience and were pleased with our prices and speedy delivery. It’s wonderful to know that you found your perfect fire at a great value compared with other options you had seen.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you enjoy your new fire and look forward to welcoming you back again in the future!
Best Regards,
Smallbee
Media Wall Fire
The fire I purchased was exactly how it was described and looks absolutely stunning. I would recommend this company to anyone who's looking to buy a media wall fire.
25 juin 2026
Réponse de smallbee.co.uk
Dear Michael Perrett,
Thank you so much for your wonderful feedback! We’re delighted to hear that your media wall fire was exactly as described and that you love how stunning it looks in your home. Your recommendation means a lot to us, and we truly appreciate your support.
Best Regards,
Smallbee
Great product & very impressed!
3 juillet 2026
Réponse de smallbee.co.uk
Dear Justin Furness,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re impressed with the product. Your satisfaction means a lot to us, and we hope it continues to bring you great enjoyment.
Best Regards,
Smallbee
Easy process of ordering really lovely…
Easy process of ordering really lovely fire and well packaged. Looks lovely on with different colours
23 juin 2026
Réponse de smallbee.co.uk
Dear Paula,
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your fireplace arrived well packaged. It's great to know you're enjoying its beautiful appearance and the different colour options. We really appreciate your support and hope you continue to enjoy your new fireplace. If you ever need any assistance, please don't hesitate to get in touch.
Best Regards,
Smallbee
Delivered very quickly after ordering
Delivered very quickly after ordering. Everything as expected and very well packaged. The ceramic fire logs are not as effective as i hoped and will need some additional pieces.
5 juillet 2026
Réponse de smallbee.co.uk
Dear Mr Adrian Walton,
Thank you for taking the time to share your feedback! We're delighted to hear that your order arrived quickly, was well packaged, and met your expectations. We also appreciate your comments about the ceramic logs. Your feedback is invaluable to us and will be shared with our product team as we continue to improve our products. If there's anything we can help with, please don't hesitate to get in touch. We hope you enjoy your fireplace!
Best Regards,
Smallbee
product as described and customer…
product as described and customer service excellent when queried free gift they sorted if and it arrived 3 days later.
30 juin 2026
Réponse de smallbee.co.uk
Dear Ian Winfield,
Thank you for your wonderful 5-star review! We're delighted to hear that you're happy with the product and that our customer service team was able to quickly resolve the issue with your free gift. It's great to know everything arrived just a few days later. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Smallbee
Excellent product shame about the courier service
Excellent product, marked down due to the courier company they used. Had to chase the delivery company who were rude and unhelpful. Then spoke to smallbee who sorted the issue out.
25 juin 2026
Réponse de smallbee.co.uk
Dear David Cole,
Thank you for your feedback and for choosing Smallbee.
We're delighted to hear that you're happy with the product, but we're sorry that your experience with the courier did not meet your expectations.
We're pleased that our team was able to help resolve the issue for you, and we truly appreciate your patience throughout the process. Your comments about the courier have been noted, and we'll continue working with our delivery partners to improve the overall customer experience.
Thank you again for your support, and we hope you enjoy your purchase.
Best Regards,
Smallbee
60 inch Media Wall Electric Fire
Delivered on the date and time Smallbee quoted. It's a Great looking electric fire for my media wall and will look amazing when in place. Very pleased with the quality and at a reasonable price.
29 juin 2026
Réponse de smallbee.co.uk
Dear Dave Ross,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your electric fireplace was delivered as promised and that you're pleased with its quality and value. It means a lot to know it will be the perfect addition to your media wall. We hope it looks even more amazing once it's fully installed. Thank you for choosing Smallbee, and we look forward to serving you again in the future!
Best Regards,
Smallbee
A very helpful company. Deserves 5 stars
⭐⭐⭐⭐⭐
I would definitely recommend this company.
The delivery was faster than I expected — I honestly thought it would take longer, but they were very quick. When I had a small issue with the product, I emailed them, and Jessica relied back to to me & went out of her way to help me. I did not think they would be able to help. , but she responded promptly and sorted everything out for me.
I am so grateful for her support — she was extremely helpful, polite, and replied really quickly throughout. Great service all round!
18 juin 2026
Réponse de smallbee.co.uk
Dear Lynnette Adams,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you were happy with both our fast delivery and the support you received. It means a great deal to us that you would recommend our company.
Jessica will be especially delighted to hear your kind words. We're so pleased she was able to resolve the issue promptly and provide the assistance you needed. Your appreciation will certainly be shared with her.
Thank you again for your trust and support. We hope you enjoy your purchase, and we look forward to serving you again in the future!
Best Regards,
Smallbee
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