The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Voir plus
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal... Voir plus
L'entreprise a répondu
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Coordonnées de contact
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Royaume-Uni
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Smart Cover
Hello Arzaan,
Thank you for your feedback. We’re pleased to hear that you’re happy with our customer support team.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Useless policy
Useless policy. No claim approved although within the range of what this policy was to cover. I cancelled it as it was a waste of money.
14 avril 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your claim and that the policy did not meet your expectations.
All claims are assessed in line with the policy terms and conditions, and decisions are based on the cover available under the agreement.
We would also like to assist further, however we have been unable to locate any policy or claim details under the name used in this review. If you still require support, please contact us with your policy number or additional identifying information so we can review this for you.
We’re happy to help and ensure your concerns are fully looked into.
Kind regards,
The Smart Cover Team
Excellent experience
Excellent experience. Submitted a claim early afternoon and an engineer had repaired the leak by 7.30pm. Thank you.
13 avril 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for your feedback. We’re delighted to hear that your claim was handled quickly and that an engineer was able to attend and repair the leak the same day.
It’s great to know you had an excellent experience, and we really appreciate you taking the time to share it.
Kind regards,
The Smart Cover Team
First Class Service
Be Smart Breakdown Cover I highly recommend, I received a first class service when iv used this service previously and again today, when my car broke down i was kept fully informed about the arrival of breakdown recovery, I’m a very happy customer and will buy from this company when I need to renew.
Thanks
Co.Antrim Resident
14 avril 2026
Avis spontané
Réponse de Smart Cover
Hello Caz,
Thank you for your feedback. We’re delighted to hear that you received a first-class service and that you were kept fully informed throughout your breakdown assistance.
It’s great to know you’ve had consistently positive experiences with us, and we really appreciate your recommendation and continued trust in Smart Cover.
Kind regards,
The Smart Cover Team
Hotpoint washing machine
Kathrine Hayes dealt with my claim for new Hotpoint washing machine, she was kind,courteous and helpful and made me comfortable with the process thank you Katherine hayes.
11 avril 2026
Avis spontané
Réponse de Smart Cover
Hello Semran Mustafa,
Thank you for your feedback. We’re delighted to hear that Katherine Hayes was kind, courteous, and helpful throughout your claim and that she made the process comfortable for you.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The gentle who dealt with my queary …
The gentle who dealt with my queary ( David williams ) was most helpful ,and polite . He did his job professionaly
10 avril 2026
Avis spontané
Réponse de Smart Cover
Hello Angela Mcalpine,
Thank you for your feedback. We’re pleased to hear that David Williams was helpful, polite, and dealt with your query in a professional manner.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Very informative
Very informative. Listens to specific instructions regarding time for appointment. Keeps us in touch with parts ordered and when to expect repair.
Katherine Hayes very helpful, even with a very bad phone line, she rang me back. Still a very bad line, so maybe just a fluke today.
7 avril 2026
Avis spontané
Réponse de Smart Cover
Hello Steve,
Thank you for your feedback. We’re pleased to hear that you found the service very informative and that Katherine Hayes was able to support you effectively by keeping you updated and even calling you back when there were issues with the phone line.
We also appreciate your patience regarding the connectivity issues during the call, and we’re glad we were still able to keep you informed throughout the process.
Thank you for sharing your experience.
Kind regards,
Great back office function as well as…
Great back office function as well as on site support.
23 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Steve Jackson,
Thank you for your feedback. We’re pleased to hear that you were satisfied with both our back office function and the on-site support provided.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
WASHINGTON MACHINE REPAIR SAMSUNG
I had a very positive experience with Smart Cover when dealing with my washing machine breakdown. The process was handled efficiently from start to finish, and everything was clearly explained.
A special thanks to Katherine Hayes, who assisted me throughout the claim. She was professional, responsive, and made the whole process smooth and stress-free.
The repair was arranged quickly, and I was kept updated at every stage. Overall, I’m very satisfied with the service and would definitely recommend Smart Cover.
24 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Alex Gerardo,
Thank you for your feedback. We’re delighted to hear that your washing machine breakdown was handled efficiently and that everything was clearly explained throughout the process.
It’s also great to know that Katherine Hayes provided professional and responsive support, making the experience smooth and stress-free for you. We’re pleased that you were kept updated at every stage and are satisfied with the service received.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
The Smart Cover Team
How wonderful the company is very helpful in providing asdestance with clainl
Very helpful spoke 2 David who was very helpful assisting me with my claim
24 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Kathleen McAvinney,
Thank you for your feedback. We’re pleased to hear that David was very helpful in assisting you with your claim and that you were satisfied with the support provided.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good customer service
Good customer service, friendly and efficient, job completed satisfactorily.
22 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Brian Wilson,
Thank you for your feedback. We’re pleased to hear that you received friendly and efficient customer service and that the job was completed satisfactorily.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Thank you David Williams for your help…
Thank you David Williams for your help in sorting my request for repairs for my goods.
Very much appreciate your time and understanding to get problems resolved
SMSUR025203
Thank you
17 mars 2026
Avis spontané
Efficient service
Efficient service, nice people to deal with, everything done
17 mars 2026
Avis spontané
David was really helpful in advising me…
David was really helpful in advising me when I would get my policy documents via email resent as I had misplaced the original policy information. He also helped to get my boiler service appointment request activated. Thank you for your great service and understanding.
Mr Sajjan
12 mars 2026
Avis spontané
Buy with confidence!
I have been a customer for few years and I can say the service is great! Claims take few days, etc but that is normal. I have peace of mind that things will get sorted. Katherine Hayes was the staff member who helped us this time around with our washing machine (faulty pump) and Katherine kept us informed of how things were progressing constantly. Thank you!
7 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Andres,
Thank you for your kind feedback and for being a valued customer for the past few years. We’re pleased to hear that your claim for the washing machine was handled smoothly and that Katherine Hayes kept you informed throughout the process.
Providing clear updates and giving our customers peace of mind when things go wrong is very important to us, so it’s great to know this was your experience.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Good service but hard to get through on a sunday
Excellent service from David Williams who was always patient and helpful. It was not easy to get in touch in a Sunday - the system made you stay in hold for hours and sometimes didn't even allow you to connect. I was also a little surprised at being asked to pay for half of the repair, even though it was less than the £500 cover and did not accept paying for half of the original call out cost given my policy has no excess. The contractor Suresh/Sammy was excellent - punctual and experienced.
1 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Simon,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that David Williams provided patient and helpful support, and that the contractor delivered a punctual and professional service.
We’re sorry to hear about the difficulty you experienced reaching us on Sunday and appreciate you bringing this to our attention. Your comments regarding accessibility and the repair charges are valuable and will be reviewed as we continue to improve our service and communication.
Thank you again for your feedback and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Katherine did a professional job with…
Katherine did a professional job with our claim
5 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Darren,
Thank you for your feedback. We’re pleased to hear that Katherine handled your claim in a professional manner and provided a positive experience.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
Réponse de Smart Cover
Hello Helen,
Thank you for your feedback. We’re pleased to hear that David was able to assist you and provide helpful support with your claim.
Thank you for taking the time to share your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Annual boiler service…
The company used for the annual service of my boiler is, as always, excellent. They are based in the village where I live and are friendly and efficient.
5 mars 2026
Avis spontané
Réponse de Smart Cover
Hello Janette,
Thank you for your kind feedback. We’re delighted to hear that the annual boiler service was carried out smoothly and that the engineer provided friendly and efficient service.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Smart Cover Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.