The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Voir plus
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Lisez les avis des autres
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Voir plus
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal... Voir plus
L'entreprise a répondu
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Coordonnées de contact
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Royaume-Uni
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The boiler service was thorough
The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service all round.
Deborah Inger
16 septembre 2026
Avis spontané
Boiler service
Boiler service with Smart Cover.
Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful.
When a change of date was needed the company were very helpful and organised the switch well. James Peter was very helpful throughout the whole process.
5 août 2026
Avis spontané
Great service
Great service, start to finish
Katherine was great at keeping me updated with the progress of my claim
9 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Alison, for your lovely 5-star review! ⭐ We’re delighted to hear that you received great service throughout the claims process and that Katherine kept you regularly updated on the progress of your claim.
We’ll be sure to pass your kind feedback on to Katherine. Thank you for choosing Smart Cover and for taking the time to share your experience! 😊
Kind regards,
The Smart Cover Team
Very thorough,explained some of the…
Very thorough,explained some of the checks. Very clean working
One of the best we have had
7 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Mr Howlett, for your fantastic 5-star review! ⭐ We’re delighted to hear that you found the service thorough, that the checks were clearly explained, and that everything was left clean and tidy.
It’s wonderful to hear that you consider this one of the best services you’ve experienced. We really appreciate you taking the time to share your feedback and thank you for choosing Smart Cover! 😊
Kind regards,
The Smart Cover Team
James Peter was very good and helpful
James Peter was very good and helpful
2 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Bola, for your lovely 5-star review! ⭐ We’re delighted to hear that James Peter was so helpful and provided you with a positive experience. We’ll be sure to pass your kind feedback on to James. Thank you for choosing Smart Cover and for taking the time to share your feedback! 😊
Kind regards,
The Smart Cover Team
Excellent engineer
Excellent engineer, very knowledgeable and a quick repair. Highly recommend.
2 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Paul, for your excellent 5-star review! ⭐ We’re delighted to hear that you found our engineer knowledgeable and that the repair was completed quickly. It’s great to know you had such a positive experience, and we really appreciate your recommendation.
Thank you for choosing Smart Cover!
Kind regards,
The Smart Cover Team
Miss Anne
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal with these members of Smart Cover. I recommend anyone dealing with the above named staff members.
3 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Madan, for your wonderful 5-star review! ⭐ We’re delighted to hear that Anne Mathews and Steve have been so helpful, professional, kind and efficient throughout your dealings with Smart Cover.
It’s fantastic to know that their customer service has left such a positive impression and that you would recommend them to other customers. We’ll be sure to share your kind words with both Anne and Steve , they’ll be very pleased to receive your recognition.
Thank you for choosing Smart Cover and for taking the time to share your experience! 😊
Kind regards,
The Smart Cover Team
⭐⭐⭐⭐⭐ Excellent Service from James…
⭐⭐⭐⭐⭐ Excellent Service from James Peter
I would like to express my sincere appreciation to James Peter for the excellent service and assistance he provided while handling my Boiler Service claim.
James was professional, courteous and extremely helpful throughout the entire process. He kept me informed, explained everything clearly and made sure that my claim was dealt with efficiently and smoothly. His friendly manner and willingness to assist gave me confidence that everything was being properly taken care of.
What particularly impressed me was James’s personal approach to customer service. He was patient, attentive and genuinely seemed to care about ensuring that I received the best possible service.
James is a real credit to the company and an excellent example of how customer service should be delivered. I would have absolutely no hesitation in giving him five stars and would highly recommend his assistance to other customers.
Thank you, James, for your outstanding service and support. It was very much appreciated.
1 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you so much for taking the time to leave such a detailed and wonderful 5-star review! ⭐
We’re absolutely delighted to hear about your experience with James Peter. It’s fantastic to know that his professionalism, patience, clear communication and personal approach made such a positive difference while handling your boiler service claim.
Customer care is at the heart of what we do, and feedback like this is a great recognition of the effort James puts into supporting our customers. We’ll make sure your kind words are shared with James — we’re sure they’ll mean a great deal to him.
Thank you again for choosing Smart Cover and for your recommendation. We really appreciate your support! 😊
Kind regards,
The Smart Cover Team
Quickly booked in service as requested
Quickly booked in service as requested
2 septembre 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Mr Turner, for your 5-star review! ⭐ We’re delighted to hear that we were able to arrange your boiler service quickly and as requested. We really appreciate you taking the time to share your feedback and for choosing Smart Cover! 😊
Kind regards,
The Smart Cover Team
Efficient in arranging appointment
Quick to arrange our boiler service when requested. They followed up to provide the electronic gas test certificate. Note: Customers should be aware that SmartCover do NOT proactively contact you regarding the service; you need to call them to arrange, but once done it appears to be efficient.
27 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Keith, for your 5-star review! ⭐ We’re pleased to hear that your boiler service was arranged quickly and efficiently, and that our team followed up with your electronic gas test certificate.
We also appreciate you highlighting the appointment process. While customers do need to contact us to arrange their annual boiler service, we’re glad to hear that once you got in touch, everything was handled smoothly.
Thank you for choosing Smart Cover and for sharing your experience! 😊
Kind regards,
The Smart Cover Team
From contacting Smart Cover
From contacting Smart Cover, my call was taken within 2 minutes, then followed a very quick response getting the engineer call out to my house the very same day
28 août 2026
Avis spontané
Fully five months into my insurance…
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this was a service and not a breakdown call out I have to privately fund repairs. Absolutely no inch given by Smart Cover to mitigate costs.
26 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for taking the time to share your feedback, Sean.
We’re sorry to hear that you were disappointed with the outcome. We do, however, appreciate the opportunity to clarify that the matter was handled in accordance with the terms and conditions of your policy.
The annual boiler service and breakdown cover are separate aspects of the policy, and any repair requirements identified during a routine service are subject to the applicable policy terms. In this instance, we applied the policy wording as provided and were therefore unable to contribute towards the repair costs identified during the service.
We understand that this may not have been the outcome you were hoping for, but our responsibility is to assess and handle claims consistently and in line with the cover provided.
We appreciate your feedback.
Kind regards,
The Smart Cover Team
It was quick recognition of the problem…
It was quick recognition of the problem and his suspicion was correct of a partially blocked filter. Once particles removed from it, the problem was solved,
18 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for your fantastic feedback, Richard!
We’re really pleased to hear that the issue was identified quickly and resolved for you. I’ll be sure to pass your kind comments on to the engineer.
Thank you for taking the time to share your experience with Smart Cover.
Kind regards,
The Smart Cover Team
Great experience from great team
Great experience from great team, my washing machine had knocking noise while spinning, Smart Cover sent an engineer within 24 hrs and helped me with the situation by replacing the washing machine. Worth the cover ! Thanks smart cover
7 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you so much for your fantastic review! ⭐ We’re delighted to hear that our team was able to arrange an engineer quickly and get your washing machine issue resolved with a replacement. It’s great to know you found the cover worthwhile. We really appreciate you choosing Smart Cover and taking the time to share your experience!
Kind regards,
The Smart Cover Team
SMART COVER Annual Boiler Service
Annual boiler service went very smoothly. Great support from James Peter throughout the process.
12 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Mike, for taking the time to share your feedback! We’re delighted to hear that your annual boiler service went smoothly and that James Peter provided great support throughout the process. We’ll be sure to pass your kind words on to James. Thank you for choosing Smart Cover! ⭐
Kind regards,
The Smart Cover Team
I am a pensioner and had issues with…
I am a pensioner and had issues with the boiler and heating, called smart cover as I had a boiler breakdown cover with them. They immediately sent an engineer and sorted my boiler issue the same day. They have alwbeen help in times of breakdown. Thanks smart cover team
10 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Surangani, for your kind review. We’re really pleased to hear that our team was able to arrange an engineer promptly and get your boiler and heating issue resolved on the same day. It’s especially important to us that our customers feel supported when they experience a breakdown. Thank you for trusting Smart Cover and for sharing your experience with us!
Kind regards,
The Smart Cover Team
Katherine was friendly spoke so that I…"Happy Washing Machine"
Katherine was friendly spoke so that I understood what she was saying. Could not have had any one better.
7 août 2026
Avis spontané
Réponse de Smart Cover
Hello ,
Thank you, Violet, for your lovely feedback! We’re delighted to hear that Katherine was friendly, clear, and made sure everything was explained in a way that was easy to understand. We’ll be sure to pass your kind words on to her. We’re very pleased you felt you couldn’t have had anyone better! 😊 Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Excellent Service
Katherine Haynes was very helpful in arranging for an engineer to attend for a repair to the Sky Dish.
6 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Baljinder, for your excellent review! We’re delighted to hear that Katherine was so helpful in arranging an engineer to attend and assist with your Sky dish repair. We’ll be sure to pass your kind feedback on to Katherine. Thank you for choosing Smart Cover and for taking the time to share your experience! ⭐
Kind regards,
The Smart Cover Team
James Peter came round to do our boiler…
James Peter came round to do our boiler service. Great service and a pleasure to chat to.
Would highly recommend his services
3 août 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Stuart, for your fantastic feedback! We’re delighted to hear that James Peter provided a great service and made the experience a pleasant one. We’ll be sure to pass your kind words on to James. Thank you for recommending Smart Cover and for taking the time to share your experience!
Kind regards,
The Smart Cover Team
Smart Experience
James Peter from the boiler service/claims department was extremely helpful and very professional. Also, phone handlers from SmartCover, like Conor, were very polite and helpful. Overall our experience with your company has been great over the past 5 years.
31 juillet 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you, Rafik, for such a fantastic review and for being a Smart Cover customer for the past five years! ⭐ We’re delighted to hear that James Peter provided such helpful and professional support, and that Conor and the wider team made your interactions a positive experience.
We truly appreciate your continued trust in Smart Cover and your kind words about our team. We’ll be sure to share your feedback with James, Conor and the team. Thank you for choosing Smart Cover! 🙌
Kind regards,
The Smart Cover Team
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