The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Voir plus
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Lisez les avis des autres
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Voir plus
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal... Voir plus
L'entreprise a répondu
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Coordonnées de contact
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Royaume-Uni
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very happy with the service provided…
Very happy with the service provided during a recent boiler breakdown. Good level of communication from their patient staff (Steve), and I believe they offer better value compared to other companies.
29 juillet 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for your fantastic 5-star review.
We're delighted to hear that you were very happy with the service you received during your recent boiler breakdown. It's great to know that Steve kept you well informed throughout the process and provided the patient and supportive service we strive to deliver.
We're also grateful for your comments about the value we offer. Providing reliable cover, clear communication, and excellent customer service is at the heart of what we do, so it's wonderful to know we met your expectations.
We'll be sure to share your kind feedback with Steve and the rest of the team.
Thank you for choosing Smart Cover. We truly appreciate your support and look forward to being there whenever you need us.
Kind regards,
The Smart Cover Team
Fantastic Service
online claim, call to confirm, appliance engineer visit, all done in 24 hours. Cannot get a better service than that anywhere. Well done!
29 juillet 2026
Avis spontané
Réponse de Smart Cover
Hi Chris,
Thank you for taking the time to leave such a fantastic 5-star review!
We're delighted to hear that your claim was handled so quickly, from submitting your claim online to the confirmation call and engineer visit, all within 24 hours. Providing a fast, efficient, and hassle-free service is exactly what we strive for, so it's wonderful to know we met your expectations.
Your kind words mean a great deal to our team, and we'll be sure to share your feedback with everyone involved.
Thank you for choosing Smart Cover, and we're here whenever you need us.
Kind regards,
The Smart Cover Team
Excellent service from Smart Cover
Spoke to Steve at 1st point of call and he assisted all the way through.with suggesting alternatives.
He arranged the tradesman and called to give me his updates.absolutely excellent service from start to finish.
28 juillet 2026
Avis spontané
Réponse de Smart Cover
Hi Tanveer,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you had an excellent experience with Smart Cover and that Steve provided you with outstanding support throughout your claim. Keeping our customers informed, exploring the best possible solutions, and ensuring everything runs smoothly are all priorities for our team, so it's great to know Steve delivered on these.
We'll be sure to pass your kind comments on to Steve—they'll mean a lot to him.
Thank you for choosing Smart Cover. We truly appreciate your feedback and look forward to being there whenever you need us.
Kind regards,
The Smart Cover Team
Ann mathew whol works at smart cover
I have a speech impairment + epilepsy
21 juillet 2026
Avis spontané
Réponse de Smart Cover
Hi,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear about your positive experience with Ann. At Smart Cover, we're committed to providing every customer with the support, patience, and understanding they need, and it's wonderful to know Ann made a positive difference during your interaction.
We truly appreciate your feedback and will be sure to share your kind words with Ann.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
most professional
All my contact with members of the company have been most positive with a special mention of the lady named Kathryn who dealt with my problem exceptionally well. All said I was most impressed with the Company performance. Thanks.
21 juillet 2026
Avis spontané
Réponse de Smart Cover
Hi George,
Thank you for your fantastic 5-star review.
We're delighted to hear that your experience with Smart Cover was so positive and that you found our team to be professional throughout. It's especially rewarding to know that Kathryn provided exceptional service and handled your issue so well.
We'll be sure to pass your kind words on to Kathryn, they'll be delighted to hear your feedback.
Thank you for your trust in Smart Cover. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The Smart Cover Team
Katherine kept me informed of what was…
Katherine kept me informed of what was going on which made it a lot easier.
20 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Tina,
Thank you for taking the time to share your feedback.
We're pleased to hear that Katherine kept you informed throughout your claim. We understand how important regular updates are, and it's great to know that her communication helped make the process easier for you.
At Smart Cover, we strive to provide a service that is responsive, transparent, and supportive from start to finish. We'll be sure to pass your kind comments on to Katherine, who will be delighted to know her efforts made a positive difference.
Thank you for choosing Smart Cover. We appreciate your feedback and hope to have the opportunity to provide you with a 5-star experience in the future.
Kind regards,
The Smart Cover Team
Catherine from Smart Cover has been…
Catherine from Smart Cover has been amazing and has kept me posted throughout
Catherine booked the Engineer and kept me informed
I had to make a change of the appointment and was arranged to reschedule the appointment without any issues
Thank you Catherine for your service
17 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Rita,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Catherine. Providing clear communication and keeping our customers informed throughout the claims process is something we take great pride in, so it's fantastic to know that Catherine kept you updated, arranged your engineer appointment, and helped reschedule it quickly and smoothly when your plans changed.
Your kind words will be shared with Catherine and the team - they'll be thrilled to know their efforts made a difference.
Thank you for choosing Smart Cover. We truly appreciate your feedback and look forward to being there whenever you need us.
Kind regards,
The Smart Cover Team
Katherine was a pleasure to deal…
Katherine was a pleasure to deal with.help and fully supportive of my issues
9 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Mr Eccleston,
Thank you for your 5-star review and for taking the time to share your feedback.
We're delighted to hear that Katherine was a pleasure to deal with and that you found her helpful and supportive throughout your claim. Providing friendly, professional, and compassionate service is what we strive for, and it's wonderful to know Katherine delivered that experience.
We'll make sure your kind words are shared with Katherine, they'll mean a great deal to her.
Thank you for choosing Smart Cover. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind regards,
The Smart Cover Team
My washing machine pump was blocked
My washing machine pump was blocked and logged a claim, Katherine Hayes the customer advisor helped me register a claim and arranged an engineer to come out and fix the pump, machine is working great now so thanks 😀
15 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Charlie,
Thank you for taking the time to share your experience and for awarding us 5 stars.
We're delighted to hear that your washing machine is working perfectly again. It's great to know that Katherine Hayes made the claims process straightforward, helped you register your claim, and arranged for an engineer to resolve the blocked pump promptly.
We'll be sure to pass your kind comments on to Katherine, she'll be pleased to know her support made a positive difference.
Thank you for choosing Smart Cover. We appreciate your feedback and look forward to assisting you again whenever you need us.
Kind regards,
The Smart Cover Team
Great experience
Great experience, very quick service from initial contact with smartcover to the engineer’s arrival within two days. The job was sorted in one visit. Thank you Katherine Hayes the claims handler who managed to arrange a quick appointment and kept me up to date.
8 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Roger,
Thank you for taking the time to share your experience with Smart Cover.
We're delighted to hear that your claim was handled quickly and efficiently, from your initial contact with us through to the engineer resolving the issue in a single visit. Providing a prompt and seamless service is always our goal.
We'll be sure to pass your kind words on to Katherine Hayes. She'll be pleased to know that her communication and efforts to arrange a prompt appointment made a positive difference to your experience.
Thank you once again for your feedback and for choosing Smart Cover. We truly appreciate your recommendation and look forward to being there whenever you need us.
Kind regards,
The Smart Cover Team
Excellent Service and Support from James Peter
I had a very positive experience with Smart Cover regarding the organisation of my boiler service. The process was handled smoothly and efficiently, and I was kept informed throughout.
I would especially like to thank James Peter from the Claims Support Team for his helpful, professional, and friendly assistance. He made the whole process straightforward and was always polite and supportive.
Thank you, James, for your excellent customer service. I would happily recommend Smart Cover for their efficient handling and support.
20 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Annabelle,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your boiler service was organised smoothly and that you felt well informed throughout the process. Providing a straightforward and hassle-free experience is something we always strive for.
We'll be sure to pass your kind words on to James Peter. He'll be pleased to know that his professionalism, friendliness, and support made such a positive difference to your experience.
Thank you again for choosing Smart Cover and for recommending us. We truly appreciate your feedback and look forward to assisting you whenever you need us in the future.
Kind regards,
The Smart Cover Team
Absolutely brilliant service I have…
Absolutely brilliant service I have been with this company for many years and always got my appliances fixed with no problem and every quick service. Kristie Parker Handled my recent issue and this was sorted within 3 days excellent service
7 juillet 2026
Avis spontané
Réponse de Smart Cover
Hello,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you've been with Smart Cover for many years and have consistently had a positive experience with your appliance repairs. It's especially rewarding to know that your recent claim was handled efficiently by Kristie and resolved within just three days.
Providing prompt, reliable service and keeping our customers supported throughout their claims is what we strive for, so your continued trust and loyalty mean a great deal to us.
We'll be sure to pass your kind comments on to Kristie, who will be delighted to receive your feedback.
Thank you for choosing Smart Cover. We look forward to continuing to support you in the years ahead.
Kind regards,
The Smart Cover Team
Non existent customer service
I find the customer service non existent.
I have stayed with Smart Cover through laziness to be honest. I then received an email into notify my account is switching to Hometree.
Each year I have to chase Smart Cover to book my boiler service.
This year I called Hometree as instructed.
Hometree had no records of an account for me. They explained that in fact Smart Cover had not transferred all customers.
So I then called Smart Cover. I tried to explain to the operator my frustrations. Firstly, they are happy to take my money but I have to chase them for yearly boiler service and secondly why send customers emails about being switched to different provider when they haven’t been. This is confusing and wasted my time!
The operator has no empathy or understanding.
The device gets worse.
Think it’s time to find a decent provider.
13 juillet 2026
Avis spontané
Réponse de Smart Cover
Hi Claire,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We appreciate how important clear communication and a straightforward customer experience are, and we're disappointed to learn that you were left feeling frustrated. We always aim to provide helpful and professional service, so it's concerning to hear that this was not reflected in your interaction.
We'd welcome the opportunity to review your concerns in more detail and better understand what happened. If you haven't already done so, please contact our Customer Relations team quoting reference , and we'll be happy to look into the matter further.
We value all customer feedback, as it helps us continually improve the service we provide.
Kind regards,
The Smart Cover Team
Would give a zero if I could
Would give a zero if I could. Took out cover with the 'pay monthly' option, then called them to ask when my boiler would be serviced. They sad I'd have to pay the whole year up front for this. So I did that.
Got a call from a Chinese lady a week later and from what I could make out, she wanted to confirm my postcode for a boiler service. To be honest I thought it was a scammer.
Anyway, a local engineer booked to come and service the boiler and expected to find a Baxi (I have a Viessmann), and he was quite annoyed to discover he had the wrong details somehow. He then proceeded to rattle off numerous faults with the boiler, stated that I'd have to contact Viessmann to request a 'fixed cost repair' for a cost of £369 before he could complete the service. His manner was bordering on aggressive. He left our house stating we'd have no hot water till Viessmann repaired it, despite our boiler having been perfectly good before.
The next day, my wife looked at the boiler and noticed there was a switch underneath it which was switched to 'off'. So we switched it on and guess what? Hot water!
Anyway, contacted Viessmann, paid the £369 and they came out and were astonished to find our boiler in good working condition. Their engineer said it would be of no benefit to replace the parts highlighted by the previous engineer. Like performing open heart surgery on someone who doesn't need it(!)
So we're nearly £400 out of pocket, Smart Cover are refusing to honour it and I'm trying to negotiate some kind of refund from Viessmann. But our boiler is working perfectly (as it was anyway!).
I've since cancelled the Smart Cover policy and got (some of) my money back. Boiler remains unserviced, but I'm not looking forward to diving back into the murky world of Boiler Servicing Price Comparison. Feel like I've been well and truly scammed.
2 juillet 2026
Avis spontané
James was an excellent customer service…
James was an excellent customer service rep.
12 juin 2026
Avis spontané
Réponse de Smart Cover
Dear PJ,
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that James provided you with excellent customer service. We pride ourselves on delivering professional and friendly support, and it's fantastic to know James made such a positive impression.
We'll be sure to share your kind feedback with James, who will be delighted to receive your recognition.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Katherine was very polite, helpful and professional
Katherine was very polite and professional. She also got back to me promptly when I contacted and was very helpful.
thank you
7 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Julie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Katherine provided you with polite, professional, and helpful service. It's great to know that she responded promptly to your enquiries and kept you well supported throughout.
We'll be sure to pass your kind comments on to Katherine, who will be delighted to receive your feedback.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Réponse de Smart Cover
Dear Nadeem,
Thank you for taking the time to leave us a great review.
We're delighted to hear that you found the service well organised and that the engineer was punctual, polite, and knowledgeable. Providing a professional and reliable service is something we take great pride in, so it's wonderful to know you had such a positive experience.
Thank you for choosing Smart Cover. We truly appreciate your feedback.
Kind regards,
The Smart Cover Team
Boiler service…
Very happy with the service provided,Kristie Parker was very helpful in arranging for my boiler service.
4 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Kypros,
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that you were very happy with the service you received and that Kristie was able to assist you in arranging your boiler service efficiently. Providing a smooth and helpful experience is what we strive for, and it's great to know we met your expectations.
We'll be sure to pass your kind comments on to Kristie, who will be delighted to receive your feedback.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Fridge Freezer
Great service provided by David Williams
He explained the procedure eloquently, he was courteous, patient and very knowledgeable with the procedures required
Highly recommend David as part of your team
1 juillet 2026
Avis spontané
Réponse de Smart Cover
Dear Sheila,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that David provided you with excellent service while assisting with your fridge freezer claim. It's great to know that he explained the process clearly, was courteous, patient, and demonstrated the knowledge needed to guide you through the claim with confidence.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with David. Recognition like yours is greatly appreciated and serves as encouragement for our team to continue delivering a high standard of customer service.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Have to pay whole year up front
Could not have a boiler service or a repair made unless paid for the full year upfront. All years having boiler cover with different companies, this has never been a thing. Scam
13 juin 2026
Avis spontané
Réponse de Smart Cover
Dear BM,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We appreciate that payment arrangements can differ between providers. Depending on the type of policy and payment method selected, there may be circumstances where the remaining annual premium becomes due before a claim, repair or service can proceed. These requirements are set out within the policy terms and conditions and are designed to ensure the policy is active and eligible for benefits.
We certainly do not want any customer to feel misled. As we are unable to discuss account-specific details publicly, we'd welcome the opportunity to review your policy and explain why this applied in your case. Please contact our Customer Services team by phone, email and we'll be happy to assist.
Kind regards,
The Smart Cover Team
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