The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Voir plus
Miss. Anne Mathews and Mr. Steve has been very helpful, professional, kind and efficient in all my dealings with Smart Cover. Their customer service is excellent. I am very happy and pleased to deal... Voir plus
L'entreprise a répondu
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Coordonnées de contact
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Royaume-Uni
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very good service experience
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week.
The service, arranged by James Peter was carried out quickly & efficiency on the agreed morning.
19 juin 2026
Avis spontané
Réponse de Smart Cover
Dear Terry,
Thank you for taking the time to share your experience.
We're delighted to hear that arranging your boiler service was straightforward and that James was able to organise a convenient appointment for you so promptly. It's also great to know the service was carried out efficiently and on the agreed date.
Providing a smooth and reliable experience is what we strive for, and your feedback is greatly appreciated. We'll be sure to pass your kind comments on to James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Excellent service
Excellent service arranging an engineer to fix my washing machine
Katherine hayes kept me informed of progress and followed up to confirm the job was done to my satisfaction
20 juin 2026
Avis spontané
Réponse de Smart Cover
Dear Joan,
Thank you for your wonderful review.
We're delighted to hear that you received excellent service while arranging the repair of your washing machine. It's especially pleasing to know that Katherine kept you informed throughout the process and followed up afterwards to ensure the repair had been completed to your satisfaction.
Providing clear communication and excellent customer care is very important to us, and we'll be sure to pass your kind feedback on to Katherine.
Thank you for choosing Smart Cover. We truly appreciate your support.
Kind regards,
The Smart Cover Team
In the past I have been sent engineers…
In the past I have been sent engineers who where not qualified on warm air units. This time the correct engineer was sent the first time and everything went smoothly.
15 juin 2026
Avis spontané
Réponse de Smart Cover
Dear Mike,
Thank you for taking the time to share your feedback.
We're pleased to hear that, on this occasion, the correct engineer with experience of warm air units was assigned from the outset and that everything went smoothly. We appreciate you highlighting the improvement in your experience, as ensuring our customers are matched with appropriately qualified engineers is very important to us.
Your comments are greatly appreciated, and we're delighted we were able to provide you with the level of service you expected.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
My company have done a number of Boiler…
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities
Smart Cover passed jobs to Repair Network Nationwide limited
3rd Floor
21 station Road
WD17 1AP
4 juillet 2025
Avis spontané
James Peter organised the service which…
James Peter organised the service which was prompt and done professionally by the plumber.
Thank you
1 juin 2026
Avis spontané
Réponse de Smart Cover
Dear Philip,
Thank you for taking the time to leave us a positive review.
We're delighted to hear that James was able to arrange your service promptly and that the plumber carried out the work professionally. Providing an efficient and reliable service is what we strive for, so it's wonderful to know we met your expectations.
We'll be sure to pass your kind feedback on to James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
I am very pleased with the service…
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to finish.
James Peter was very helpful throughout the process and made everything easy to understand. I am satisfied with the service and would be happy to recommend Smart Cover.
In my opinion, this insurance is one of the best and most cost-effective ways to keep your boiler protected and ready to work when needed.
12 juin 2026
Avis spontané
Réponse de Smart Cover
Dear Thomas,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your boiler service was completed smoothly and that the entire process was handled professionally and efficiently from start to finish. It's especially pleasing to know that James provided clear guidance throughout and made everything easy to understand.
Your recommendation and kind comments about Smart Cover mean a great deal to us. We're committed to delivering reliable service and excellent customer care, and it's wonderful to know we met your expectations.
We'll be sure to share your feedback with James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
David was extremely thorough and filled…
David was extremely thorough and filled in the claim form whilst I was on the phone to speed up the process which was really helpful.
5 juin 2026
Avis spontané
Thank yu katherine Hayes it was really…
Thank yu katherine Hayes it was really helpful wat yu did thank yu again yu dealt with it very good for my washing machine
3 juin 2026
Avis spontané
Quick and easy to arrange and get the…
Quick and easy to arrange and get the boiler service completed when dealing with James Peter.
11 mai 2026
Avis spontané
Very efficient service and a great…
Very efficient service and a great follow up thanks
28 mai 2026
Avis spontané
Réponse de Smart Cover
Hi Anthony,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and appreciated the follow-up provided. Delivering a smooth customer experience and keeping our customers informed are priorities for us, so it's great to know we met your expectations.
Thank you for choosing Smart Cover, and please don't hesitate to contact us if we can assist you in the future.
Kind regards,
The Smart Cover Team
The claims handler Katherine Hayes kept…
The claims handler Katherine Hayes kept me updated from start to finish throughout my Washing Machine repair, five star service, thank you.
26 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Gordon,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service provided by Katherine Hayes throughout your washing machine repair claim. Keeping our customers informed every step of the way is something we strive for, and it's wonderful to know that Katherine's communication and support made a positive difference to your experience.
We will be sure to pass your kind feedback on to Katherine and the team.
Thank you for choosing Smart Cover, and please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
The Smart Cover Team
The Plumbers from Budget Drains in…
The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently.
They delivered a professional and reliable friendly service and we would recommend them highly.
Thanks to the SMART cover team, whom arranged this and came through with good customer care.
28 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Rushda,
Thank you for taking the time to leave us such a positive review.
We are pleased to hear that the engineers provided an efficient, professional, and friendly service while resolving your drainage issue. We understand how important it is to have these problems addressed promptly, and we're delighted that both our contractor and Smart Cover team were able to meet your expectations.
Your kind words regarding our customer care and the service you received are greatly appreciated.
Thank you for choosing Smart Cover and for your recommendation.
Kind regards,
The Smart Cover Team
Very professional
Very professional , Katherine Hayes was very helpful and knowledgable
28 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Mathew,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our service professional and that Katherine Hayes was helpful and knowledgeable throughout your experience. We take great pride in providing excellent customer service, and your feedback is greatly appreciated.
We will be sure to share your kind comments with Katherine and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Great customer service
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min job and then say right I’m done. I would highly recommend James Peter. - great customer service.
13 février 2026
Avis spontané
James Peter was professional
James Peter was professional, polite and friendly and explained what he was going to do before completing a thorough service to then boiler. I would recommend James Peter; great customer service.
12 février 2026
Avis spontané
I had the best customer service…
I had the best customer service experience with smart cover, Boiler breakdown claim was made and engineer was sent the same time in couple of hours after the call. Engineer showed up and boiler sorted. Great service !!!
13 mai 2026
Avis spontané
Very kind and helpful assistant who…
Very kind and helpful assistant who completed the call and the query to a high standard.
19 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Shahid,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that you found our advisor kind, helpful, and able to resolve your query to a high standard. Providing excellent customer service and ensuring our customers receive the support they need is always our priority.
Your feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Good communication
Good communication, both with the engineer when I had to reschedule and with Katharine at Assuranty. Very satisified with the experience.
8 mai 2026
Avis spontané
Katherine Hayes made the process much…
Katherine Hayes made the process much easier for me by guiding me through payments etc.
First time I've had to claim and wasn't sure how to go about things. But Katherine made me feel at ease and the outcome of my claim was sorted.
Thanks again.
15 mai 2026
Avis spontané
Réponse de Smart Cover
Dear A J Kendall,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Katherine Hayes was able to guide you through the claims process and make your first claim experience a positive one. We understand that making a claim for the first time can sometimes feel daunting, so it's wonderful to know that Katherine's support, clear communication, and assistance with the payment process helped put you at ease.
We will be sure to pass your kind comments on to Katherine, who will be pleased to know that her efforts made a difference.
Thank you for choosing Smart Cover, and we appreciate your trust in us.
Kind regards,
The Smart Cover Team
Great company to get insurance for your washing machine
Great service engineer came out and fixed the washing machine because we are both in wheelchairs we need our washing machine
I've been with the insurance company over 5 years now
All the staff are fantastic and the engineer is fantastic
1 mai 2026
Avis spontané
Réponse de Smart Cover
Dear Gordon,
Thank you for taking the time to share your experience and for your continued loyalty over the past five years.
We are delighted to hear that you received excellent service from both our team and the engineer who attended your washing machine repair. We understand how important it is to have a working washing machine, particularly when it plays such an essential role in day-to-day life, and we are pleased we were able to help get the issue resolved for you.
Your kind comments about our staff and engineer are greatly appreciated, and we will ensure your feedback is shared with the teams involved.
Thank you for choosing Smart Cover. We look forward to continuing to support you in the future.
Kind regards,
The Smart Cover Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.