SmartHost, LLC Avis 

Good service, and stable. Perfect support!

I never had any issues with them. the best provider out there. I highly recommend being with them for over 3 years

The VPS are using highly abused IPs or Proxies, showing different geolocation for the same IP.
But the worst id the customers support that don't take about the issue.

They blocked my account and VPS for no reason

Storage VPS instances from SmartHost are quite impressive, they have a solid fast performance, including native IPv6 address. Sales, Billing and Support departments are 100% managed by professionals. If you want to bring a serious upgrade to your business, SmartHost is the right choice.

This is the worst experience I had ever in 10 years of business.

The support member is very angry.

There is no refund from them in case they didn't give you what you ordered. If you claim you refund they will threaten you by blacklisting you in the whole industry.

They delivered to me services which are blacklisted in spamhaus, also, with wrong location, when I demanded to change the services or refund me in the same day, then refused and then accused me to be a spammer and they threaten to blacklisting me in the whole industry.

I think I have right to demand changing bad quality delivred under 24 hours, but this unprofesional agent is very angry and have bad emotions against clients.

I have proofs of this experience and conversations with links and screenshoots.

Accusing people to be spammers without any proofs is a crime and unprofessional behaviour.

Your response is a good example how you treat your clients after receiving money.

So far so good. Clear and fast delivery services.

I want to thank Shawn M. Arcus and the SmartHost team for their quick resolution regarding a fund clearance issue with PayPal. Despite a delay, they proactively addressed the situation, manually updated the information, and ensured my funds were credited.

Their responsiveness after my TrustPilot review was remarkable, showcasing their commitment to customer satisfaction. I appreciate the transparent communication and efforts put into resolving the matter promptly.

I'm updating my review to reflect the positive experience and commend SmartHost for their dedication to customer support.

Best regards,

In 2023-May I subscribed for a yearly VPS (linux with nvme/block storage) - 10GB + 250GB and so far, cannot say anything bad for the server or support.

Have opened two tickets and both getting solved in reasonable time.

It's used primarily for backups, so not much CPU tax, but is monitored from another vps in another country. The uptime and availability so far are great. Zabbix shows 98.7911% on report.

Good service, would recommend.

The product is not good and the service is still poor and does not solve the problem.

I can't believe the misfortune I've suffered !

All of my VM's port speed were limited to 20Mbps, and the support staff was unwilling to help me in the ticket. No matter how much I try to negotiate with support staff, the response is always arrogant and unhelpful

To add insult to injury, the password to my account has been changed! I had to retrieve my password via email, which is a complete lack of privacy and security.

What's more, my VMs were down for 12 hours that I couldn't connect to them via SSH ! And it seems that the root password were deliberately tampered with, causing me to have to reset the root password

I don't know why Smarthost was bullying me like this. I spent money but the service I got was disgusting! I even wonder if it's racist I'm sick of it

All I want is to at least get rid of the 20Mbps limit on VM port speeds. As for security, I'll figure it out myself.
________________________
Update:

"He even used the name "hacker" on his account"----------YM/YPM，Nice TV Show. You should watch it instead of framing me here.

"His service was therefore capped, and not suspended, as a reasonable remedy, until he gets such usage under control."----------You limited my usage, but I haven't come over here to blame you for it. And I'd even like to honor you that I actually cooperated with you.
But after my password/root password was tampered with, I had to explain everything here.

"Any password changes would not be related to the issue at hand."----------I'm glad you admitted that you changed my account password and root password.

Very happy with the service provided so far. Purchased two servers last year and have had no issues and good performance.