To be honest I was a bit reluctant to seal my black limestone patio, as our building work was done two stages which meant that the slabs where part sun bleached. But after putting on the two coats of... Voir plus
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Lisez les avis des autres
I've just spoken to SmartSeal's customer service adviser (Ricky Kirwan) about sealing a new paved limestone driveway. Having left a message he called back promptly and not only was he hugely knowledg... Voir plus
I emailed Smartseal with a query yesterday Sunday and Leanne from Smartseal rang me this morning Monday which was nice as I didn’t expect a phone call just an email. I found Leanne to be very pleasant... Voir plus
We had someone do some work on our driveway and make it worse! Smartseal came to our rescue and took on repairing someone else's damage. They did a superb job and our drive way now looks better th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Smartseal supply a comprehensive range of professional-grade cleaning products and sealers for external and internal hard surfaces. Catering for the domestic and commercial market, we have built up a solid reputation for quality products that can clean and provide lasting protection to driveways, patios, walls, roofs plus most internal hard surfaces. Our aim is to provide good customer service supported by expert technical advice where necessary. If you are looking to keep your home looking its best, we may be able to help. Feel free to call us and speak to one of our helpful advisors.
Écrit par l'entreprise
Coordonnées de contact
Unit 3, 65-67, Cutlers Road, , CM3 5WA, South Woodham Ferrers, Royaume-Uni
- 01268 722500
- contactus@smartseal.co.uk
- smartseal.co.uk
4,9
Excellent
11 k avis
Demande des avis aux clients
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The product was not delivered
The product was not delivered. Having never experienced delivery problems in the past I am confused and disappointed with the service.
26 juillet 2026
Réponse de Smartseal UK Ltd
Sorry to hear about this Ellie.
I can see on our system, your order for roof cleaner was dispatched to our courier Monday. They have not made us aware of an issue.
We will check with our courier when they re-open and update you.
My apologies again for any inconvenience caused. Regards, Nigel@Smartseal
The first coat has already made an…
The first coat has already made an amazing difference. Just need to wait for it to cool down before I apply the second coat.
7 août 2026
Réponse de Smartseal UK Ltd
We are so glad to hear you are happy with the difference after using the Black Limestone Sealer - even after one coat! Thank you for your feedback!
My driveway looks like new.
28 juillet 2026
Réponse de Smartseal UK Ltd
We're so happy to hear your driveway looks new! We appreciate you sharing your positive experience with us.
Five star company offering five star…
Five star company offering five star products and information end of.
7 août 2026
Réponse de Smartseal UK Ltd
We're so glad you feel our Black Limestone Sealer and company are five stars! Your kind words truly make our day. Thank you!
It's like Magic :)
Just a quick note to say thank you Christie Lewis for looking after my drive requirements.
Products delivered in good time and followed your instructions for a truly remarkable outcome.
I even have enough for a re-coat if and when required.
7 juillet 2026
Avis spontané
Réponse de Smartseal UK Ltd
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with the products and that Christie's instructions led to such a remarkable outcome for your drive!
Good customer service and advice fast…
Good customer service and advice fast and efficient delivery
6 août 2026
Réponse de Smartseal UK Ltd
Thank you for your wonderful review! We are so pleased to hear that you experienced good customer service and advice, along with fast and efficient delivery. Your feedback is greatly appreciated.
Very helpful
Very helpful expert, Ricky, discussed the different options for waterproofing my property and guided me to the most suitable option. Would recommend.
13 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
We're delighted to hear about your positive experience with Ricky! We appreciate you sharing your kind words and recommendation. It's great to know our expert was so helpful.
Good website, bad couriers
Ordering was simple and straightforward. Delivery options were reasonable. I paid for 24-hour delivery for the parcel to arrive on a Friday. It didn't.
I spoke to the courier who promised a Saturday delivery - something to do with a logistics issue. It didn’t arrive on Saturday - something to do with an unexpected problem.
It finally arrived outside of the booked delivery slot on the Monday.
In fairness, I did not give Smartseal an opportunity to act as I didn’t see what they could have done differently. The courier, one I haven’t heard of, was truly awful and having bad couriers does make me reconsider where to buy goods.
6 août 2026
Réponse de Smartseal UK Ltd
My apologies for your experience with our courier Zak, thanks for making us aware.
We work with 4 different couriers, unfortunately, occasionally issues occur with all of them. Sorry for the inconvenience caused. Regards, Nigel@Smartseal
I was looking for the best product on…
I was looking for the best product on the market to seal and stabilise my block paved driveway. Smartseal seemed to be the best rated product available from previous reviews. Although more expensive I would recommend this product as it does everything I was looking for. I used almost 2 x 25ltr of the silk finish block sealer to give 2 good coats. I used a roller to apply and the sealant spread easily. The jointing sand has set solid and the overall look is great. If the finish lasts as well as stated I would definitely use again when the drive needs resealing.
6 août 2026
Réponse de Smartseal UK Ltd
We are so pleased to hear that our Block Paving Sealer met your expectations for sealing your block paved driveway. It's wonderful to know that you found the application easy. Thank you for your positive feedback!
Excellent customer service
Really enjoyed dealing with Kieran Severn great customer service and advice.
13 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
We're so pleased to hear you had such a positive experience! It's wonderful to know that Kieran provided great customer service and valuable advice. We truly appreciate your feedback.
Easy to order
Easy to order, told 2 to3 working days ordered in the morning arrived next morning how's that for service
6 août 2026
Réponse de Smartseal UK Ltd
We're thrilled to hear that your ordering process was easy and that your delivery arrived so quickly! It's wonderful to know you're pleased with our service.
Very helpful nothing was to much…
Very helpful nothing was to much trouble
Definitely will order again
13 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
We're so happy to hear that you found our service helpful! We truly appreciate your kind words and look forward to your next order!
Have used before
Have used before, normally the service and product is good, however this time a tin was damaged and you can smell the sealant, contacted them with photos, no response. However, now resolved.
12 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
Hello, Sorry to hear about this, we really appreciate you updating your review, once we resolved the issue. Thank you, Nigel@Smartseal
Deliveries always late and let you down…
Deliveries always late and let you down badly you need to change your provider
27 juillet 2026
Réponse de Smartseal UK Ltd
Hello Chris, I understand Ricky Kirwan has been in contact with you.
My apologies for your experience with our courier. We work with 4 different couriers, unfortunately, occasionally issues occur with all of them. Sorry for the inconvenience caused. Regards, Nigel@Smartseal
Cristie managed my query and numerous…
Christie managed my query and numerous questions without any problems. She was so helpful and supportive. Communication was excellent and she helped resolve our issue.
13 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
We're so pleased to hear that Christie provided such excellent communication and support in resolving your issue. It's wonderful to know she was so helpful!
Good product
Good product, shame about the postcode glitch when ordering but Customer service was good and helped correct
4 août 2026
Réponse de Smartseal UK Ltd
Thank you for your feedback, Darren! We're sorry to hear about the postcode glitch when placing your order, but we're glad our customer service team was able to help resolve it. We really appreciate your patience and are pleased that you were happy with the service overall!
Kind regards,
Josh@Smartseal
Outstanding customer service at Smart Seal
Outstanding customer service is the cornerstone of any great business, and Ricky exemplifies that standard with absolute excellence. Recently, when faced with a multitude of inquiries, Ricky handled every single question with remarkable patience, profound knowledge, and a genuinely professional demeanor. Instead of rushing through the interaction, he took the time to ensure every detail was thoroughly addressed, making the entire experience seamless and reassuring. It is rare to find such dedicated and attentive service, and professionals like Ricky truly set the benchmark for customer care. Keep up the phenomenal work!
12 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience with Ricky. Thank you for recognising the high standards we strive to uphold in customer care.
Quick delivery and good product
26 juillet 2026
Réponse de Smartseal UK Ltd
We're so pleased to hear that you're happy with both the promptness of our delivery and the quality of the Block Paving Sealer. Your positive feedback is truly appreciated!
A very helpful lad I got things wrong…
A very helpful lad I got things wrong he sorted it
4 août 2026
Réponse de Smartseal UK Ltd
We are so glad our team could assist you and resolve the issue. We appreciate your kind words.
Kieran phoned me to answer my query
Kieran phoned me to answer my query, he has excellent telephone manner and was able to deal with payment.
11 août 2026
Avis spontané
Réponse de Smartseal UK Ltd
Thank you for your fantastic feedback! We are delighted to hear that Kieran provided such excellent and helpful service, efficiently resolving your query.
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