I was a customer of Smartest Energy for around a year and everything was fine until they announced significant price increases. I switched supplier in March because the new rates were becom... Voir plus
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Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on... Voir plus
L'entreprise a répondu
Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, ev... Voir plus
Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are approved ECO4 installers.
Coordonnées de contact
14 Warrington Street , OL6 6AS, Manchester, Royaume-Uni
- 01619899298
- enquiries@smartwayenergy.co.uk
- smartwayenergy.co.uk
4,2
Bien
151 avis
Aucun historique récent de demande d’avis
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A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Good friendly service
Just had a ECO upgrade. All went well loft insulation,trickle vents,hive installed as well as extractor fans. All the guys were polite and very tidy. Good job done thankyou
29 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your feedback. We’re glad you were satisfied with the service and workmanship.
Just had a ECO scheme upgrade
Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on all the areas. They were polite and worked hard then cleaned up afterwards. Highly recommend 👌
28 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your feedback. We’re glad you were satisfied with the service and workmanship.
Left loft in a right mess.
Basically said all the flooring was back down in the loft and it was all just thrown up there in a total mess. I asked twice and was told it's all back. After they left i checked and it's just a mess.
23 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Hi Mr. Sutcliffe, thank you for sharing your feedback. We’re sorry to hear you were unhappy with how the loft was left. Under the ECO4 scheme, our installers are not required to put loft boards back once the insulation is fitted. However, as part of our commitment to customer satisfaction, we always try to go above the minimum requirements and put boards back wherever possible.
As we explained to you later on the phone, the insulation needs time to sit and settle before the boards can safely be re-laid. This process normally takes around 3–5 weeks, and once that period has passed, we are more than happy to return and ensure the loft is put back in good order.
If you would like us to come and complete this for you, please don’t hesitate to contact us directly so we can arrange a suitable time. We do appreciate your patience and your custom, and we want to make sure you are fully satisfied with the service provided.
I had a new boiler fitted today and…
I had a new boiler fitted today and loft installation and also vents for ventilation. The guys called in on time in morning they got on with work instantly they were very polite pleasant and respectful they cleaned up the after they had finish the work i am especially grateful for the boiler engineer and his mate for his kindness helping with the boiler was nice to have heating again. I also want to think the loft guys as my loft was awkward and tricky shape but they manage it shown me picture of the loft after it was done sooo neat thank you. Smartwaysenergy
UPDATE. They have not collected the waste from my garden like they said they would should have been collected two day ago which has now inconvience me with my front garden looks really bad. this is sad part .
17 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you so much for your kind words about our team! We’re thrilled to hear the boiler and loft work went smoothly and that our engineers were helpful and professional.
We’re really sorry about the garden waste — this is handled by a third-party waste management team, so we appreciate your patience with that.
— Smart Way Energy Team
Very reliable and quick with their…
Very reliable and quick with their service i have worked with other companies but this one is the best definitely working with them again
2 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and that our team could provide professional, friendly, and efficient service. Feedback like yours really motivates us to keep delivering the best for our customers.
— Smart Way Energy Team
Loft installation team was great very…
Loft installation team was great very friendly done a fantastic job.
11 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience and that our team provided friendly, professional, and efficient service. Your kind words mean a lot to us!
— Smart Way Energy Team
The team did a great job
The team did a great job, were very efficient and friendly and polite. A very happy customer.
15 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you so much for your kind words! We’re thrilled to hear you were happy with our team’s service. We always aim for 5-star experiences, so if there’s anything we could do to make your experience even better, please let us know — your feedback really helps us improve.
— Smart Way Energy Team
Réponse de Smartway Energy LTD
Thanks so much for your feedback! We’re glad you’re happy with our service — it means a lot to the team!
— Smart Way Energy Team
Great experience with the loft insulation team
Had a great experience with the loft insulation team at my property today. Very polite and did a great job. I'm very happy with their work
4 juillet 2025
Avis spontané
Réponse de Smartway Energy LTD
Thanks so much for your feedback! We’re glad you’re happy with our service — it means a lot to the team!
— Smart Way Energy Team
This company came and did a boiler…
This company came and did a boiler installation, the people who came went through the full process and told me exactly what they where going to do. It was a clean job they left no mess behind and were really polite to me
Would definitely recommend
22 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thanks for your feedback.
Ramazan & his team worked really hard
Ramazan & his team worked really hard, we're polite & informative! Everything got done as promised.
30 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your feedback.
Smartway Energy recently completed a…
Smartway Energy recently completed a loft insulation job at my home, and I was satisfied with the overall service. The team arrived on time, worked efficiently, and cleaned up after themselves. What stood out was that they also took the time to help me fix a couple of small issues around the house that weren’t part of the original job, which I appreciated. It was a straightforward experience, and everything was done to a good standard.
25 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your feedback! We’re pleased to hear that you were happy with the loft insulation work and that our team could assist with the extra issues around your home. We always aim to provide efficient, thorough service, and it’s great to know you had a positive experience.
— Smart Way Energy Team
Do not use this company.
Do not use this company.
Really disappointed with the work they did.
No attention to detail. Unprofessional. Turned up in a car.
Sealant all over work, left untidy.
Holes left in bedroom wall.
Left all rubbish in my front lawn including boiler, packaging and old loft installation in bags. They said they will collect but did not.
Contacted company, was given no explanation, they really did not care.
21 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
We’re very sorry to hear that you were left disappointed with your experience, and we do take your concerns seriously. With regards to the rubbish, we use a licensed third-party waste collection company to remove old materials and packaging. On rare occasions there can be delays with their collections, which unfortunately are outside of our direct control. We always inform customers of this, but we do apologise if this caused you inconvenience.
In terms of transport, a second team with a van was also on site, while some engineers travelled in a car. This is standard practice at times to make sure we have the right staff available for your installation.
We would very much like the opportunity to resolve the outstanding issues for you. Please contact us directly so we can arrange a revisit and ensure everything is put right.
Heating System Installed
Lovely guys and great service the attention to detail on the finished job is excellent will recommend
25 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you so much for your kind words! We’re delighted to hear you’re happy with your new heating system
ECO4 Scheme
I was nervous about going ahead with the ECO4 scheme. I had a team of men arrive and carry out the work professionally. They were all polite, clean and tidied up.
13 juin 2025
Avis spontané
Réponse de Smartway Energy LTD
Thank you for your feedback! We’re delighted to hear that our team made the ECO4 work a smooth and professional experience. Your kind words about their politeness and tidiness mean a lot to us!
— Smart Way Energy Team
Lovely bunch of guys
Lovely bunch of guys. Very quick and efficient. Great tidying up at end of job. Very pleased.
13 juin 2025
Avis spontané
I have no complaints at all
I have no complaints at all. I nearly cancelled the day before, I read some of the reviews and panicked. However, all I can say is the whole process has been excellent. A large team arrived, they worked hard, left no mess, were super polite, friendly and professional and I'm very happy! Thank you to all that worked on my house in Collingham. Sterling effort A++ A genuinely happy customer.
12 juin 2025
Avis spontané
Great service and aftercare
The team arrived and completed the installation in a professional manner. Very friendly and explained what they were doing throughout the process.
A couple of leaks were reported and the team came straight back out to sort out the issues again in a friendly and professional manner.
12 juin 2025
Avis spontané
Nice guys
Nice guys , good job done, tried to keep clean as working, recommend
5 juin 2025
Avis spontané
Smartway Energy Ltd exceeded my…
Smartway Energy Ltd exceeded my expectations with their professional and efficient service. The team installed a new Worcester boiler and upgraded my loft insulation under the ECO4 scheme. They were punctual, courteous, and ensured everything was completed to a high standard. The entire process was smooth, and the quality of work was outstanding. I highly recommend Smartway Energy Ltd for anyone seeking reliable and top-notch energy solution
Highly recommended
3 juin 2025
Avis spontané
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