Snapfish New Zealand Avis 

If I could rate them zero I would!
I ordered a calendar for my family in NZ through the NZ site as I am based in the UK I thought this would be best. The order never arrived. Instead I have been told it’s ‘lost’. The tracking link is dead and apparently that’s the end of it!
This is photos of my children so I think it completely unacceptable that my order can disappear and there is no one to speak to about it. The chat system is a waste of time, I have had endless conversations with people telling me it is simply lost and they can reprint it for me… as if I would ever use this company again!! And then I’ve been told there is no customer service email address so I can speak to someone directly. How can a worldwide company function like this?!
If you value your images and would like to receive a product, stay clear of this company. I will continue to chase this up or will escalate the complaint anyway I can because I am furious photos of my children are lost in the abyss

I've used Snapfish a few years ago and was always happy with the results but what has happened?! This year I ordered the ball decorations at $17 each expecting my lovely photos to sit inside a lovely glass ball (well at the price I expected glass as farmers ones are half the price). The reality was a cheap plastic ball similar to a cheap vending machine one and a sticker slapped on the side. To say I was disappointed is an understatement as I've decided to not add them to the Xmas tree as they look so terrible. This was going to be a surprise for my son whose daughter wasn't going to be with us for xmas, now I guess I'll spend over $100 to find something that is more honoring of our fanily memories.

I ordered a round Christmas tree decoration but got a star shaped instead 🤬😡

Waste of time. I've used Snapfish in the past and been happy with the prints I've received, but these ones are grainy, and the colours are terrible, they look like they've been printed on a really bad inkjet. You've cut the heads off two of the people in the photos too. I won't be using Snapfish again, it's a waste of time and money.

Thank you. I'm very pleased with my photo book and it arrived sooner that I expected.

It was so easy ordering my request on line, my item arrived very quickly and the price was very reasonable, will definitely use them again. The keyring is a gift for my husband's birthday later in the month, so not sure what he thought of it yet, I am sure he will really like it.

If I could rate it zero, I would. If you have some spare money and you want to throw it into the rubbish, use them! I can't believe it, the print is so bad, the colored pictures got some green instead of white. they are also cut in the wrong place. I m very disappointed and I will never use them again.

Do not use. I ordered a large photo book that I very carefully compiled and checked with a fine tooth comb. During composition sometimes the online program froze and could become glitchy. After ordering I discovered a page had corrupted during submission at the time of ordering. I contacted them within hours of ordering and they wouldn't change it even though it was printed a week later, and they didn't believe it was their program issue, they said I hadn't checked it properly. After receiving the photobook, many pages had photos mis-sized and moved. I rechecked my submission against the printed book and they didn't match. The layout had changed on printing. Despite me sending pictures of multiple problems of this nature, they didn't accept the printing layout was different. It was incredible, and again they blamed me for not laying it out properly. However, you could clearly see what was printed, and what was ordered, doesn't match. Only way to speak to them is through a chatbot. NZ address they provide on the website is a smoke screen, you are dealing with foreigners so won't get any correction to an error. They seem intent on politely blaming customers and giving a credit that will probably be forgotten about. It just needed to be corrected and reprinted. Their editing program clearly has issues. Deal with a local please.

Snapfish is easy to use. I like that it copes with text well and is very customisable. The quality is very good. I am grateful for the special offers.

Great service and prompt delivery. Very pleased with my latest creation. Thanks

I was always kept well informed of the progress of the purchase and it arrived in excellent condition and in a timely fashion.

Being on a learning curve I did have a need to contact the help team and was very impressed with their knowledge and help Totally happy with the quality of their products and prices Have recommended Snapfish to many Friends Score has to be 10 out of 5!!!!!!!!

Snapfish provides a great service. The website is easy to navigate and I enjoy making gifts for the family with personalised photographs. The products arrive in a timely manner in excellent condition. Well done!

Very happy with the results of my 3 recent projects . They have arrived in good condition and the delivery date was as expected even with the very busy Christmas period.

Love giving personal gifts and the Snapfish calendar's are a perfect way.

I have ordered many items from Snapfish - books, mugs, jigsaw puzzle. All but one were very high quality with the service being excellent and timing and delivery also of a high standard. I have found the editing and ordering processes simple to use.

Easy to follow process to make my calendar. At the end it told me which photos were missing and which were low resolution. Downloading photos were good options.

I have used Snapfish for corporate gifts for a few years now and have always been really happy both with the products and with the delivery and shipping costs. I just spent time creating 15 custom made facemasks for our business and more business cups which we showcase to our guests everyday in our B&B and always use as gifts. 15 cloth masks alone were going to cost $89. I queried the cost and was told that they are sure that I will like their high quality delivery....I had that with the reasonable costs. WHAT A RIP OFF. Did not order the facemasks. Adding the cups was going to put the postage at about $150. Will not use or recommend this company ever.

UPDATE: Their reply is rubbish. I did not purchase any masks or any product due to the outrageous shipping charges.

I am a professional photographer, I took advantage of a print deal just for snaps of my own children. My photographs arrived discoloured and grainy. I made my complaint to the company who was more than willing to help. I sent through pictures of the prints and explained that they are high res and had been resized for print, that with my usual vendor, I have never had these issues.
They proceeded to give me the dummies guide to grainy photos PDF and said I could be refunded my money but only for prints. Why would I want more of the item that they can’t deliver in the first place? I can’t wait to see the photo book when it arrives tomorrow. Woof