Snap-on Tools Avis 

Older 1/4" ratchet, handle snapped in my hand. Was a bit shocked. Returned it for warranty, they refused. Said it was abused!! Lol! I guess just using a 1/4 in rachet wrench is abuse by their standards! What garbage. Never buying that overpriced cr@p again. I have several sets and my top end Mastercraft black set has never failed me, and my go to. Snap-on is sh!t.

you buy tools for top price and when you want to warrentee there is not snap on truck available and when you phone customer service and they try to asign someone for you he does not want to do anything for you ... a blue point tire gauge that i spend well over 100 dollars he decided to get me one from amazon for 20 dollars after calling him so many times which they dont return my call used diffrent cell phone then they answer once and then when they know who we are they dont answer and customer service is usless they support the truck driver bucause they dont have enough drivers i guess... so why pay top dollar for tools. if i would buy these tools for much less then snap on i can return it to my local store for a new one on the spot ... snap on you will go out of business very soon if you keep treating your customer this way the snap on driver name is JOE GANNON DO NOT USE HIM HE IS A SCAMMER RUDE AND EVERY THING ELSE BE CAREFULL

We are at the point of removing snap on from our facility. FOr 1 year we have not had a franchise tool route owner, our previous was removed by Snap on. Been dealing with district manager who does not want to recitify the situation and has said he will not service us in till a new franchise person is found. ANd they have no leads at all, after 1 year. Very poor corporate support after we invested a ton of money in the past few years.

Spent a fortune on tools knowing that i have lifetime warranty...got lots of tools that need replacing or repaired...now the driver got another area and vanished,no phone,media...nothing
Contacted Snap on and they canot do nothing...waste of money

what do you do if you bought a snap on tool and the dealer retired, snap on won't honor warranty with without receipt and I can't get any dealer to warranty anything because they say you didn't buy it from me

I have been waiting 10 months for the trims on my toolbox … 4 years for a replacement key…. The customer service are pleasant but do not deliver… I will not spend another penny with them…. Absolutely disgusting company to deal with

DO NOT BUY SNAP-ON TOOLS
They try to wriggle out of replacing defective tools that don't stand the distance - even when a replacement warranty covers them.

We purchased a new trolley floor jack that failed four months after purchase. Six months later, the jack is still being repaired. Apparently, Jacks are not included in their replacement warranty scheme.

In the end, under pressure, they had to supply us with a loan jack because they didn't have the parts to fix our new jack. (still hasn't arrived)

However, in the meantime, we had to purchase another jack from Repco for half the price, which still works perfectly. AVOID SNAP-ON. They do not stand behind the equipment they sell like they say they do. That's why they don't have a Google Review in Australia and such a low rating on Trust Pilot. 1.5 stars is the lowest rating we have ever seen and everyone at Snap-On management should be ashamed of this low rating. Current Management should be replaced and the reputation of this company rebuilt.

Just very disappointed with the new rep. Showed up twice, 3 months ago, I did not need a new snap-on tool box at that time. I have already 1&1/2 Taco wagons, with top boxes already. Blew me off the past 2-1/2 months. Wanted to update some tools and warranty 2 extensions. Sucks when you have to purchase replacements from another tool dealer that has integrity. MATCO! - EVERY WEEK THERE HERE.

Love these tools, I have one of the best tool truck drivers in Rick Lute, I do understand that the experience with any tool truck is largely based on how good the driver is. Snap-On's goal is to make a better product & from everything I've seen they follow through on that goal more than any other company.

Their truck came in middle lane..and try to blame me for passing them..which is crap all all the way everyone should get drug tested their

Worst customer service I ever seen. Had two representatives they just want to sell you tools with life time warranty. But after sale. They just avoid you with any costs. Got broken tools message one of them. He never came to swap them wasted my time for one year. Keep promising me he will come and always have some excuses. Tried one more rep. He made other excuses. Just waste of time. Now use Mac tools same quality but after sales much better.they care about them customers.

Been buying snap on tools for 40 years and yes they do break lve had them repaired with no quibble, l work across the UK, my last purchase was 4 years ago,
A new rachet screwdriver and what crap it is, its been repaired twice each time they replaced the guts, now its gone again yesterday l approached a snap on van yesterday they refused to repair this screwdriver as l didn't have a receipt for it,l phoned head office uk waste of time pass the buck very disappointed never had this problem from day one
THEIR SALES PITCH, TOOLS FOR LIFE AND A LIFE LONG NO QUIBLE GARANTEE
YEAH MY BUTT. I can't give my true word oppionion here as they don't allow some words

Three Road boxes with 15 years rusted out at 4K now a pop will no longer buy Snap on products

Genuinely the worst company to deal with. Not only are the tools of subpar quality now, if your in the northeast of Scotland you will never get any of your tools fixed I have spent thousands and thousands with this company and have chased up the dealer I started using instead of the previous one that wanted me to drive 40 miles to get anything repaired and still have no sockets broken ratchets you name it! Contacted snap on and they seem to think it’s fine I have been offered an alternative. Seen a snap on guy once in the last 4/5 years absolutely pathetic payment taken every month but no service actually provided. Don’t waste your time or money buy Milwaukee tools save yourself the hassle

Just came here to say my peace and move on. I have a bunch of tools from snap-on because I used to be a motor mechanic. I'm now a fabrication engineer and no longer fall victim to the truck and it's contents. My eye's have been opened to other tool brands with much better customer service, often better quality and certainly more reasonably priced.

Who has receipts from a decade ago? I can't remember the date of purchase? What do you mean you can't replace one screwdriver for me after all the money I spent on your tools? I'm unable to get in contact with the dealer and the warranty process is deliberately convoluted. It's the only warranty claim I've attempted with you guys.

The entire company is an elaborate con in my opinion. Yes some of their tools are decent but it's not worth the money they ask. The bluepoint stuff is actual garbage yet still more expensive than premium brands. Most importantly the buisness model and the customer service is terrible. I hope the Snap-On reputation continues to go down the drain.

I will never buy a Snap-On tool again, I'm actually replacing all my Snap-on stuff with better brands because every time I see the logo I feel this deep sense of betrayal. It's as if I was molested by those Snap-On vans all those years ago and I'm finally starting to process the truama. Bye bye Snap-On. I will make sure anyone who trusts my opinion going forward knows to stay away from you.

the worst service ever and the most useless tool ever, dear snap on you ask good money for cheap tools.
motorcycle scanner tool about $5k with no OBD cables which cost from $150 to $450 each cable ( its a robbery made on ppl they trust in your brand)
mister Jack Raynolds owner of a snap on track stop by and sold to me a snap on scanner ensuring that was the best i could have and i trusted on theyr words...well this useless scanner doea NOT WORKS ON DUCATI, TRIUMPH, APRILIA AND MORE now i dont remember all...
plus i spent $400 for HD cable and no matter what the device wont connetc on the motorcycle ECU so they gave me a technician phone number mr Rayan which was NOT ABLE TO CONNECT either.
well since i do work on those brands easily i can say i dont need the tool.
all happened in about 1 month since i had to wait for they business time.
well i called mr JAck back telling the situation and asking for a return of the device,
sure no problem he said, but problem are came right the way since the honesty is not in the air!!
i spent almost $2k in cables and deposit to buy this useless tool..
DO YOU WANNA KNOW HOW IT ENDS?
I DIDNT GET ANY MONEY BACK BECOYSE THE DEVICE WAS USED.
mr Jack start saying was snap on company responsible for that and snap on customer service said was mr Jack responsible for this matter since he owns the truck (make sense)
MR jACK PROMISE THAT IT WILL TAKE CARE OF IT GIVING ME THE CHANCE TO BUY SOME TOOLS FOR THE AMOUNT THAT I SPENT BUT OF COURSE HE DISAPPERED.
THANK YOU JACK FOR YOU HONESTY
DONT BE FOOL AS IVE BEEN

Your company is fixing to be the reason me and my husband divorce and my kids are gonna be left without a dad! I'm so sick of your stupid truck coming to where my husband works and his stupid a$$ for buying your junk! We can't afford groceries bills and your extra 135.00 dollars a week.

DO NOT BUY !!!!!!!!
These are not fit for purpose , worst fake teeth I've ever seen , do not even fit your teeth , will not stay in month ,gel is not even a bonding technique cannot be used at all , total con . Reporting to trading standards and the police

Snap on tools are the most over priced garbage tools you’ll ever buy there electric tools are the worst garbage batteries and tool and you only get 1yr warranty that’s bulls**t I switched to Milwaukee more power better looking and cheaper plus you get a 5 yr warranty never been happier I suggest you do the same and as far as there sockets they are s**t alway cracking I bought a set of harbor freight sockets to compare and they out performed snap on s**t sockets so don’t buy them either there torque and Allen sockets are junk as well always snapping off and rounding off or coming out of the holder so a long story short don’t buy snap on tools they are overpriced s**t junk tools and you’ll just end up beating your head into a wall saying why! Did I buy snap on tools I have broken s**t garbage tool that I can’t even afford so don’t waste your time PS F4CK YOU SNAP ON 🖕

Took my broken BLUEPOINT 1/2 drive air impact gun to the local sales van to see if he could have it repaired for me he took one look at my machine and said take it away it's to old and we don't do parts for that model anymore to which I replied to the rep what happened to the lifetime guarantee he replied its too old but I can sell you a new one,well not a chance I will never buy another snap on tool as long as i live they are only interested in money they can make out of people .hello Milwaukee