Fantastic service from start to finish with servicing one car and buying another. All staff friendly & professional. Looked after with nice coffee & biscuits as we waited and during the paperwork... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The team at Snows are great, they are knowledgeable and friendly. They made sure a suitable loan car was available as requested. I really appreciated the little video the engineer took of the areas... Voir plus
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Recently received a polite after-sales call from Greg Wilson at Snows Toyota, Poole. He checked in to make sure everything was ok with my recent Yaris purchase and took the time to answer a quick ques... Voir plus
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Snows BYD service team are lovely and very customer focussed. However, when spending over £500 on an annual service for a BYD Seal, I would expect a courtesy wash and hoover of the vehicle. Land Rover... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Snows Motor Group is a family-owned, car dealer group that has over 60 years’ worth of experience in the industry. The company operates across the south and southwestern England with several specialist used car outlets and over 50 franchised dealerships consisting of brands such as BMW, BYD, CUPRA, Jeep, Kia, Leapmotor, Lexus, MINI, PEUGEOT, Polestar, SEAT, Toyota, Vauxhall and Volvo. Other services offered include car finance, servicing and business and fleet leasing. The group also supports the nationwide Motability scheme which works to benefit disabled drivers looking to purchase a vehicle. Explore our website to browse through our stock and discover our full range of both new and used vehicle offers. Get in touch today to discover the benefits we provide and book a test drive!
Coordonnées de contact
Second Avenue, SO15 0BT, Southampton, Royaume-Uni
- snows.co.uk
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Work carried out on time.
17 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Gary, thank you for the 5-star review. We are delighted to hear that you were satisfied with your recent visit. Thank you for choosing Snows. Kind regards, NS
Very good service thanks
15 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Chris, thank you for leaving a 5-star review. Your feedback means so much to us! We’re glad that the team made your visit feel smooth and enjoyable. Kind regards, ^NS
Brilliant service as always
Lexus service was brilliant as always. I got an email prompting me to book the service and MOT, which I did online. I was well looked after whilst I waited in the comfortable showroom, and the work was completed on schedule and fully explained.
15 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Robert, thank you for leaving a 5-star review. We’re grateful for your kind words! We pride ourselves on service, and we’re glad the team at Lexus delivered a great experience. We look forward to seeing you again! Warm regards, ^NS
I went to snows waterlooville on a whim…
I went to snows waterlooville on a whim as i was thinking of changing the car and the showroom was near to home.i spoke to three sales people altogether ,mike Craig and Paul all were helpful informative and patient with me as i tried to decided between two different models,finally decided on the C-HR plug in hybrid and couldn’t be happier with both the car and the service received,Paul talked me through all the different features and made sure i was happy with everything before I drove away ,
I can honestly say that the level of customer service received from everyone at the showroom has far exceeded that we have received in the past from both Audi and Volkswagen ,highly recommend to all
15 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello Anne, thank you for taking the time to leave us your fantastic feedback; we really appreciate hearing from you! It is wonderful to hear that the service you received from Mike, Craig and Paul at Snows Toyota Waterlooville was of the excellent standard we always strive to provide our customers with! We wish you all the best on the road. Warm regards, ^NS
Snows Portsmouth always provide the…
Snows Portsmouth always provide the best, most professional service.
5 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hi Dean, thank you for sharing your experience! We’re delighted that the team made your time with us so positive. We’re always here to help. Warm regards, ^NS
Service was amazing and very helpful
Aston made buying my Kia Picanto such a lovely experience! He was so friendly, helpful and made the whole process really easy. He made buying my first car such a great experience!
29 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Lois, thank you for leaving a 5-star review. It's great to hear that Aston assisted you while you were buying your Kia Picanto. We wish you many great miles in your car and we are always here if you need us in the future. Kind regards, NS
Helpful
Helpful, knowledgeable, efficient, friendly, good customer service.
14 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Richard, thank you for the amazing review! We’re thrilled that the team were able to deliver the service you deserve. We look forward to serving you again! Warm regards, ^NS
Snows Toyota
Snows Toyota, both Hedge End and Sarisbury Green consistently offer great customer service experience. They are helpful, friendly, knowledgeable and professional.
6 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Jo, thank you for leaving a 5-star review. We are delighted to hear that the team at Snows Toyota Hedge End and Snows Toyota Sarisbury Green provided great customer service while you visited them. Thank you for the feedback and for choosing us. Kind regards, NS
Last year I did not have a particularly…
Last year I did not have a particularly good experience when getting my car serviced and not, but after a conversation with their manager and assurances that would not happen again. This year was the total opposite the service I received was first class the staff where professional and courteous and I would not hesitate taking a car down there again 😁
4 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hi John, thank you for leaving a 5-star review. We are thrilled to hear you had an excellent experience with our team. We are grateful for your kind words and delighted that we were able to provide the quality service you deserve. Thank you for returning to us, and we hope to see you again soon. Kind regards, NS
Excellent experience.
Firstly I must commend the sales department Trevor was brilliant answering all our questions and giving us plenty of time to make our minds up.
Customer service was good quickly clearing up any problems we had.
Overal an excellent experience and I wouldn't hesitate to recommend the dealership.
13 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Pete, thank you for leaving a 5-star review. We are happy to hear that Trevor provided the customer service we aim for which makes buying a car feel easy and enjoyable. Thank you for choosing Snows and we wish you many happy miles in your new vehicle. Kind regards, NS
Réponse de Snows Motor Group
Hi Roger, thank you for leaving a 5-star review. It's great to hear that the team provided an excellent reception service and good communication during your recent visit with us. Thank you for choosing us, and we are here when you need us again. Kind regards, NS
Snows great service/customer care…
The recent initial service on my vehicle at your dealership was exceptional. The staff provided outstanding assistance, addressing all my requirements and providing an estimated pick-up time. Overall, the service was first-class, delivered by a team that clearly understands customer service excellence.
20 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Paul, thank you for leaving a 5-star review. We are delighted to hear that the team provided excellent customer service, which made your experience with us smooth while your car was in our care. Thank you for choosing Snows and we are always here when you need us next. Kind regards, NS
The dealership and Greg were great
The dealership and Greg were great. My only issue is I purchased an ev charger from British Gas with a £400 discount for buying a Toyota. It will take 12 weeks for ev home charger to be installed. That is unacceptable but otherwise happy with Service with Snows and would buy again
8 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello, thank you for leaving an open and honest review of your recent visit with us. We are happy to hear that the team looked after you while you brought your new Toyota. Thank you for sharing what we need to improve for next time. Kind regards, NS
Service
Service, MOT and two recalls carried out during this visit. All staff were very helpful and informative
3 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Maria, thank you for the fantastic review! We’re delighted that the team provided the great experience you deserve. Thank you for choosing Snows and we are here when you need us next. Kind regards, ^NS
A very welcoming experience.
A very welcoming experience. Everyone was cheerful and friendly. Drinks were available and freshly made. I enjoy going there.
11 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Marggie, thank you for leaving a 5-star review. We’re grateful for your kind words! We’re glad that the team delivered a great experience. We look forward to seeing you again! Warm regards, ^NS
Excellent Service
All the staff were kind and helpful especially Matt at the Plymouth Branch
12 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Shirley, thank you for leaving a 5-star review. Your feedback means so much to us! We’re glad Matt made your visit to our dealership smooth and enjoyable. Kind regards, ^NS
We are a motability customer but they…
We are a motability customer but they keep trying to charge us. This time we get a call saying how much it will be then I have to say it’s Motability so have to put on hold while they check!!! Really!!! Should be in their system.
Always tricky trying to book it in. Etc etc. not impressed. Have had other problems this year with batteries in handset failing then they expect us to go all the way to Exeter to change it but on both occasions after having to fight for it a battery is dropped off and swapped over on the way home from a member of staff.
When car was in for its service recently car wasn’t dropped back till nearly 6pm, again this wasn’t communicated properly.
Communication isn’t great at all as we had another call about a courtesy car but again we already had a collection booked!!
19 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello Baker, thank you for getting in touch with your rating. We’re extremely sorry to see that you had a one-star experience with us – this is not the high standard of service that we strive to deliver. Please could you email customer.services@snows.co.uk with the date and time of your visit, and which dealership you visited so we can investigate this further. Many thanks in advance, ^NS
We had a terrible experience at VW but…
We had a terrible experience at VW but coming to Sows was really refreshing the staff there in particular Eve Morgan and Shazney Lewis were wonderful so helpful and professional. We bought a new LBX what a wonderful car both my wife and I love this car, its has an almost calming feel when driving both smooth and relaxing wish I had come to Lexus years ago. 10/10
24 juillet 2026
Avis spontané
Réponse de Snows Motor Group
Hi Bob, thank you for leaving a 5-star review. We are delighted to hear that Eve and Shazney were able to assist you while you were searching for your Lexus LBX. Thank you for choosing Snows and we are here if you need us again. Kind regards, NS
Professional
Professional and understand what a customer needs
Very approachable with a question and problems
If I wanted to purchase another Toyota, I wouldn’t hesitate to call them
10 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Charles, thank you for leaving a 5-star review. We are thrilled to hear that the team provided the excellent customer service we always strive for. We hope you enjoy your new Toyota! Kind regards, NS
Customer service was generally good
Customer service was generally good, but parking is very tight in their car park. A problem with car pricing delayed delivery of our new car, but was eventually sorted to our satisfaction.
In the end, I think we had a good deal, which included trade-in.
7 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Phil, thank you for leaving an open and honest review of your recent visit with us. We are happy to hear you had a positive experience with us while you brought your new car. We are here when you need us again. Kind regards, NS
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