Snows Motor Group Avis 

Excellent inspection, service and MOT. Staff were great and customer service efficient.

Saw a Vauxhall Corsa 1.2 Turbo Auto Ultimate Automatic Petrol on their site, it was £15.666 in Black, contacted them about it but it was just a Sham they knew nothing about it so I sent them a picture of it but got no reply, Looks like they do SHAM ADVERTISING The Salesman was
Salman Baqi.

Snows Motor Group have asked for details, they already had the Salesmans details no need to ask me for anything, but I have sent them all the information now let me see what other lies they come up with about this FICTITIOUS CAR THEY ADVERTISED.
The Advert for the car said in-stock £15.666 then suddenly when I tried to get the details about it, it suddenly went out of stock, now what a surprise that was.
I sent in all the details to them as requested, Copy of the advert and emails, NO RESPONSE FROM THEM. Now what a surprise that is, The FICTITIOUS CAR AT £15.666. THAT NOBODY KNOWS ANYTHING ABOUT, Perhaps they can give me the registrations of the ones they sold at this price, I suspect that will also not be forthcomming also.
No reply from these lying car dealers SNOWS

Helpful people. Excellent service programs.

A very busy showroom/garage a little difficult to make contact by phone at times. I had a breakdown which was sorted out under warranty quickly. I'm very happy with my Sportage now she has been fixed.

Very happy with service and car purchased. Only issue with car is light indicator for electric charge does not work (turn green) so have to check app to ensure it's charging

Very happy when visiting, and my purchase went through seamlessly, but all my calls after purchase went unanswered and have never been returned. Very frustrating

I found Julia Simkin a very helpfull sales person, very profesional and informative. My experiance in purchasing a used vauxhal, was made easier and more enjoyable than most dealerships I have dealt with previously. I can fully recomend Snows dealership and there sales personel. Best wishes Julia, and many thanks for all you help. Kindest regards Samantha.

Found it a very easy experience. Luca gave us the confidence to relax and enjoy the process. Would definitely recommend Kia Basingstoke. Very happy. Thanks Luca and Kia

Great and prompt service as always. Car cleaned as well!

Great service

Update:

Following my original review, I’m pleased to say that BYD Snows has now listened to my concerns and refunded the cost of the first service.

I appreciate them taking the matter seriously and resolving the issue. The fact that they listened to my concerns and ultimately resolved the matter shows that they do care about customer satisfaction.

I have therefore updated my review to reflect the outcome. I would still recommend getting any offers or promises made during the sales process in writing, even if you are told that this is not necessary.

When I purchased my BYD Seal U, the salesperson clearly told me that the first service would be free. I specifically asked about this, and I was told that I did not need anything in writing to prove the offer.

When the time came to arrange the service, that salesperson had left the company. The Sales Manager then refused to honour the verbal commitment, essentially saying that he would not accept what his former employee had promised me.

I understand that verbal promises can be difficult to prove, but if a salesperson is representing the company and makes a clear offer to a customer as part of the sales process, I would expect the dealership to stand behind it.

I contacted the Sales Manager again by email and explained my position.

the way this situation has been handled has seriously damaged my confidence in BYD Snow

My advice to anyone buying a car from this dealership: get every promise and offer in writing, even if the salesperson tells you that you don’t need to.

⭐⭐⭐⭐⭐

Excellent service from Toyota Exeter! I’m extremely happy with the service I received for my car. The whole team was professional, friendly and very helpful from start to finish.

Everything was explained clearly, the work was completed to a very high standard, and my car was very well looked after. I was also really impressed that they washed and cleaned my car after the service — it was a lovely finishing touch and showed the level of care they provide.

Outstanding customer service and a completely stress-free experience. I would highly recommend Toyota Exeter and will definitely continue using them for my car servicing in the future.

Thank you to the whole team!

Everything was done on time and the car was washed and clean. Only the boot was not vacuumed.

I have been taking my wife and my own cars to sniws for years now, Dan Bush is always more than happy to help sort whatever we need, he goes above and beyond with his service and nothing is too much trouble. The work they do is always perfect and their main focus is always the customer. I wish all businesses could run this way.

From my first enquiry through to the initial visit to test-drive the vehicle and,finally, collect my vehicle of choice the service I received was excellent.

Staff great explaining your new car and very friendly and a cuppa tea before you drive of x

Fantastic service from both salesmen Harvey and Axl, went to buy 1 car ended up buying 2!! Not pushy at all did not upsell extras and anything we did not want I would highly recommend anyone to use this dealership!

The wanting for a service, l dropped it off the night before and they still didn’t start the work until 4 pm on the following day, the only time they contacted me was at 5.05pm to say it’s finished and they close at 5.30. The car did not get a courtesy wash as they have decided not to offer that anymore

Just a great team of people that are good at their jobs
Good explanations as to what is going on with vehicle in question
Educational feedback to overall appearance of vehicle engineering wise plus aesthetically
Regards Richard

Great service. GREAT COFFEE.
Had car serviced. While i waited the receptionist kept me informed and topped up with coffee. The car was returned well within the time had been given. It had been cleaned inside and out.

Wanted a certain car, got my certain car with the help of snows Plymouth, no pressure sales.
Now driving around I the perfect Toyota CHR & absolutely love it.