Fantastic service from start to finish with servicing one car and buying another. All staff friendly & professional. Looked after with nice coffee & biscuits as we waited and during the paperwork... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The team at Snows are great, they are knowledgeable and friendly. They made sure a suitable loan car was available as requested. I really appreciated the little video the engineer took of the areas... Voir plus
L'entreprise a répondu
Recently received a polite after-sales call from Greg Wilson at Snows Toyota, Poole. He checked in to make sure everything was ok with my recent Yaris purchase and took the time to answer a quick ques... Voir plus
L'entreprise a répondu
Snows BYD service team are lovely and very customer focussed. However, when spending over £500 on an annual service for a BYD Seal, I would expect a courtesy wash and hoover of the vehicle. Land Rover... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Snows Motor Group is a family-owned, car dealer group that has over 60 years’ worth of experience in the industry. The company operates across the south and southwestern England with several specialist used car outlets and over 50 franchised dealerships consisting of brands such as BMW, BYD, CUPRA, Jeep, Kia, Leapmotor, Lexus, MINI, PEUGEOT, Polestar, SEAT, Toyota, Vauxhall and Volvo. Other services offered include car finance, servicing and business and fleet leasing. The group also supports the nationwide Motability scheme which works to benefit disabled drivers looking to purchase a vehicle. Explore our website to browse through our stock and discover our full range of both new and used vehicle offers. Get in touch today to discover the benefits we provide and book a test drive!
Coordonnées de contact
Second Avenue, SO15 0BT, Southampton, Royaume-Uni
- snows.co.uk
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great Service
I just purchased a Peugeot 208 from Snows in Bursledon, Rob Summerbell-Tegg dealt with our initial enquiry, he went above and beyond to find what I was looking for. He was great from start to finish, explained everything, listened to what I wanted and found exactly the right car for me.
18 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Good morning Steph, thank you for sharing your review and rating Snows Peugeot five-stars; it's great to hear about your experience with Rob and to know that we are maintaining the high standard of service that we strive for. We wish you many happy miles in your new Peugeot 208! Kind regards, ^MS
The overall experience was awesome
The overall experience was awesome
Also best car I've ever driven so far
(Awaiting BYD formula s 😄 )
2 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hello Lee, Thank you for the fantastic review! We’re delighted that our Snows BYD team provided the great experience you deserve! Kind regards, ^MS
Réponse de Snows Motor Group
Good morning, thank you for sharing your excellent comments about your experience with us; it's great to hear from you. Kind regards, ^MS
Henry Altenburger - Franchise Manager - knows NOTHING!
Apparently, SNOWS have no knowledge of the Consumer Rights Act!
Henry Altenburger - Franchise Manager, states:
“I must reiterate that we do not accept liability for the concerns you have raised. At no point have we knowingly sold you a faulty vehicle.”
He wrongfully believes that an organisation must have prior knowledge of the fault in a product, when selling to a customer - for that company to have liability & be subject to offering a refund.
DO NOT USE ANY SNOWS DEALERSHIP!
10 septembre 2026
Avis spontané
We are returning customers.....
We are returning customers having bought Peugeot cars for years.
On this occasion we were helped by Alex. We received great customer service from start to finish.
21 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Lynne, thank you for the 5-star review. Your feedback means so much to us! We’re glad Alex made your visit to Snows Peugeot smooth and enjoyable. Thank you for returning to Snows, and we are always here when you need us again. Kind regards, ^NS
Another ggood deal from a trusted dealer
2 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Thank you for sharing your five-star review, Yvonne; it's great to hear about your positive experience with us. Kind regards, ^MS
Réponse de Snows Motor Group
Good morning, Thank you for sharing your five-star rating and feedback with us! It is great to see you had a positive experience with the team and the service you received was of the excellent standard we always strive for. Best wishes, ^MS
Amazing and helpful harvey was nothing…
Amazing and helpful harvey was nothing but polite and kept me up to date
27 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Marrianne, thank you for your wonderful feedback! We’re thrilled that Harvey made your experience with us so positive. Our team looks forward to assisting you in the future! Warm regards, ^NS
It was a annual service which was…
It was a annual service which was completed to our satisfaction and they communicated with us .
27 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello Sydney, it's great to hear about your experience with us and to know that we are maintaining the high standard of service that we strive for! Kind regards, ^MS
Excellent service from drop off to collection
Excellent service from drop off to collection after a service, MOT and a recall job. Work carried out quickly and efficiently with very good communication.
Car collected after a wash & hoover.
Delighted with my experience.
27 août 2026
Avis spontané
Réponse de Snows Motor Group
Good morning, thank you for taking the time to share your fantastic feedback. We work hard to ensure that every customer receives a high standard of service and we're so pleased to see that this was the case during your service. We wish you all the best on the road! Kind regards, ^MS
Very welcoming
Very welcoming, helpful and completed the work to the time requested
24 août 2026
Avis spontané
Réponse de Snows Motor Group
Thank you for sharing your feedback, John; it's great to hear about your positive experience with the team Kind regards, ^MS
Good efficient service and MOT…
Good efficient service and MOT including spotting an issue with a cut in a tyre which was a potential MOT fail. Snows arranged a replacement tyre in a few hours.
26 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello Chris, We're so pleased to hear the service you received was efficient and of the high standard we always aim to provide. Thank you for taking the time to share your feedback and five-star rating! Kind regards, ^MS
Friendly sales team
Friendly sales team, also willing to help with questions. The sale was professional . All in all I recommend them.
5 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hello David, Thank you for sharing your feedback with us. It is a pleasure to hear you had a positive experience with the team during your visit and the service you received was of the high standard that we always aim for! Best wishes, ^MS
My experience with SNOW Toyota…
My experience with SNOW Toyota Waterlooville has always been amazing 🤩
16 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hi Samuel, thank you for leaving a 5-star review. We are delighted to hear that you had an excellent experience with the team at Snows Toyota Waterlooville. Thank you for recommending us. Kind regards, NS
Disappointed when I received truck back.
Cant fault the administration staff.
When I picked up the truck after the jobs had been done(air con and heat exchanger) I noticed that the windscreen had many marks on it on the inside.a bit odd.panels had not been put back correctly.All settings on the dash had been changed and not put back to where they were.I got the impression that the job had been rushed and was not up to your usual standards.didnt want to complain but you've asked for my opinion.
Overall it was a sloppy job.
24 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Matthew, thank you for taking the time to share a review of your recent visit with us. We are very sorry to hear it was a negative experience, as this is not the standard we strive for. We would like to look into this for you, so please do contact customer.services@snows.co.uk with any further details you think are necessary and let us know which dealership you visited. Thank you in advance, NS
1st Service and PA software recall update
The customer advisors in the showroom and service deptwere very welcoming and friendly. Explained everything they were carrying out, the length of time it would take and costs.
25 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Susan, thank you for leaving a 5-star review. We are thrilled to hear that you had an excellent experience with the team while your car was in for an after-sales appointment. Thank you for choosing Snows, and we are here when you need us again. Kind regards, NS
Snows Portsmouth
On two occasions I have used Snows Cupra Portsmouth, the process has been smooth, with all staff being pleasant and helpful. Communication prior to attending was clear and concise. Great customer service.
15 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hi, thank you for leaving a 5-star review. We are delighted to hear that the team at Snows CUPRA Portsmouth provided high-quality customer service, which made looking for a new car go smoothly. Thank you for your loyalty, and we wish you many happy miles in your new car! Kind regards, NS
My service at Toyota in Exeter
I can say that to Toyotain Exeter my car was booked in no issues at all and I was very very surprised. They rang me back the following day to ask me if everything is alright no other garage I bought a car from The ever done that so I just like to say thank you to the receptionist I think it’s a young lady very nice and polite friendly.
24 août 2026
Avis spontané
Réponse de Snows Motor Group
Hi Garry, thank you for leaving a 5-star review. We are delighted to hear that the care you received from Snows Toyota Exeter was the excellent customer service we strive for. Thank you for choosing Snows Toyota and we are always here when you need us again. Kind regards, NS
Unbelievably frustrating
The Data Screen Unit failed on my Peugeot 208 Tech in June. On June 8th I took it to Snow's Newbury and they said they would repair it on July 2nd. They failed. I took it in again on August 7th. They failed again. Took it in again on 2nd September. They failed again. If the job was impossible for them, why was I not told this back in June? Why was the wrong part sent to them time after time? I have still not received my refund.
14 septembre 2026
Avis spontané
Réponse de Snows Motor Group
Hello, thank you for getting in touch and sharing your honest feedback. We’re really sorry to hear about your experience – please be assured that your feedback has been passed on and we are investigating this internally. Kind regards, ^NS
Excellent Service
The staff at Snows were nothing but helpful. A test drive of the used car we were interested in was arranged the same day as our visit and we bought it. Trevor, the sales executive, couldn’t have been more patient and took a lot of care in explaining all the electronics. Payment and handover were straightforward and everything about the car explained again. Trevor also took the trouble to contact me after a few days to ask how I was getting on and assure me not to hesitate to phone if I had any queries. Couldn’t ask for better service.
10 août 2026
Avis spontané
Réponse de Snows Motor Group
Hello, Ms SD. Thank you so much for sharing your experience! We're thrilled to hear that Trevor and the team provided you with such outstanding service. We hope you have many happy miles in your new car! Warm regards, ^NS
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