Snows Motor Group Avis 

Really good experience buying my car from Snows

A fairly major repair was identified during the MOT on my Yaris. I was delighted to be told that the cost was covered under the extended guarantee given with every service at Snow’s, which I had recently had completed. In addition I also pay for the extended maintenance contract which has proved worthwhile by helping to budget for service / MOTs and giving discount on parts, tyres etc. All of this, together with the excellent service I have always received from Snow’s Service dept, is what keeps me coming back and I wouldn’t consider going anywhere else.

I had my Volvo in for repair following a diagnostic check on the engine. They found a leak on the fuel inlet which required a new gasket on the inlet manifold and and hose connection. They carried out a subsequent repair and everything is now fine. Everything has always been good with Snows Winchester. I wouldn't hesitate in using them.
Work Carried out August 2026.

Great service from sales rep in the dealership. Communication and keeping updated until delivery day. Handover was good, clear and comprehensive

Kavan Warrender Very profesional and very helpful👍👌

We have always bought cars from Toyota and have never experienced the sales errors that we have encountered in recent circumstances. Meaning over 25 years, and now we feel that since Toyota has transfered to Snows that the customer service has dropped dramatically. After placing a deposit on an electric car order it all seemed to go wrong at delivery. Firstly we were told our car we ordered had arrived but the fabric for the interior was out of stock and has arrived with black fabric. After deciding to look at the car we chose to a cept that as all the other spec we ordered was correct. However 24hrs later and a telephone call. We were advised the car we thought we had agreed on was sold to another person. The car we had ordered had been delivered but the spec we had ordered hadnt been competed. We therefore declined to accept the car as the order we had agreed on and seen on Toyotas system was different to the car shown to us. Therefore we declined to accept that car. We felt that a lot of excuses were made and that the knowledge of the operation of Toyota was terribly flawed by the sales member. After requesting our deposit back we were informed by a certain member that we would recieve the refund the following day. This however didnt happen, we previously had been informed by the assistant manager that a refund would take a few days. So we are perplexed that we had been given information that was clearly different. It is sad that this has happened to a company that has been good to is over the years. The good thing is we still have our Toyota Corolla GR Sport Hybrid 2ltr. Now 5 years old with a low milage and is a brilliant car. Glad now we have kept it.

You can't return calls in a timely manner and are on the 3rd attempt at ensuring the dash cam you fitted works and is pointing down: scenes of sky and roofe tops are useless. You have akso failed to accept that it has an intermittent fault witnessed by your service manager insist on a 3rd attempt. This was, is and continues to be inconvenient and doubtless by now the footage of the driver who crashed into us and failed to stop has been overwritten at our expense and further inconvenience.

Poor, poor, poor!!!

Purchased a car from Snows Citroen and Kyrah who dealt with myself was absolutely first class.
Really pleased with car and the whole experience was fabulous from start to finish.

Always polite and professional service, with the car being ready at the agreed time. Results of service given clearly and in an easy to understand manner.

Great car and excellent service thank you

My car was booked in for service and some small additional work. I was kept informed of both progress and costs so that when I collected the car there were no surprises. Very happy to stay a Snow's customer

Polite and efficient. Very helpful and informative.

I got my car in December from Snows Peugeot Basingstoke and Adrianna was so amazing, listened to our requirements and provided us with the best service. I saw her today when I dropped off the car for MOT and I was very pleased to meet her.

From ordering my Lexus LBX to completing the transaction with Cody was 100% perfect.

Service and MOT done efficiently and professionally

Very helpul and attentive Service desk. Service and MOT carried out efficiently.

From dropping the car to being shown the curtsy car by the experienced lady receptionist on Service to picking my car up was all carried out professionally

Me and my wife visited Snows in Poole to view a Curpa Born that we had prearranged with Jordan (the salesperson) earlier in the day. When we arrived, we immediately disliked the colour of the car so didn't ask for any further info on it. We did however see a very nice grey model parked next to it so we enquired about that one instead. Jordan took us into the showroom to discuss the deal and he quoted us £20,460 for the car. My wife questioned this and said that the window price read £19,990. He made some excuse about prices changing all the time and said he would honour the price of £19,990. We took the car for a drive and we loved it. We went away to have a think and Jordan called me the next day to ask if I had given the car any more thought. I said we wanted to buy it, and he asked for a £500 deposit. He then said "give me 10 minutes and I'll call you back". He called back 3 hours later to say that he wouldn't be able to honour the displayed price, and it was £20,460. A complete and utter waste of our time. So, a word of caution, if you go along to one of Snows showrooms to view their used car selection, take no notice of the prices they are displaying on the vehicle as that apparently means nothing anymore.

Staff always very pleasant and helpful.l
Always very happy with the service done, and return each year.
Marked them down to four stars as there was a problem with their payment machine, although I had a receipt to say I had paid this info was not transferred to the main system so I had to return to sort it out.

I just purchased a Peugeot 208 from Snows in Bursledon, Rob Summerbell-Tegg dealt with our initial enquiry, he went above and beyond to find what I was looking for. He was great from start to finish, explained everything, listened to what I wanted and found exactly the right car for me.