Snushaven Avis 

I received my order yesterday and it took a good 9 days to arrive, I'm only giving it 2 stars because I paid TOO MUCH, for just a box of supreme banana milkshake (120mg) + shipping I paid more than £14 (about €17) then I also had to pay €5 to the courier for customs fees! I paid €22 for a product worth barely €5….

I now got my package after 2 months of waiting and got nothing of what I have ordered. I Got a Pablo mini, Ice and 1 other thing I dont know the name of . Its crazy that I have to wait 2 months and then not getting what I have ordered . I ordered 1 Supreme, 2 Killa colas and a velo mango. Not a great experience.

My package is after 14 days still not here.

Amazing company to shop with. I’ve bought from them many many times all the way from the US and their products are amazing as well as their customer service. Kopan is the best to work with and makes every sale go smooth and easy. Highly recommend shopping with them

I ordered 3.5 months ago and have yet to receive my stuff. I have sent an email to support and they just say that they have problems with shipping and that they cannot make a refund, and when I go into the tracking they say that they are still waiting for the package. would say myself that this is a scam

Order looks to have been lost by the courier and spoke with Kopan on Instagram and the order was replaced straight away, very good customer service and a lovely person to deal with☺️ thank you so much☺️

they gave me my order in 2 days i was expecting longer, they gave me 2 tubs instead of one how nice very good service will buy from here again.

I ordered a week ago still haven’t got any shipping details is this normal to take this long to not even get a shipment confirmation?

I ordered over 24 days ago hoping to get the order for Christmas gifts for my brothers. Order had still not arrived and no updates have been given. I spend about 70 pounds which is near 140 dollars Canadian. I reached out once and they said it would arrive as soon as possible. After a week I reached out again and my response was ignored on 2 different occasions. Hopefully one of the employees can see this and help me out.

SnusHaven is my absolute favorite shop for nicotine products! I’ve placed several orders before, and everything has always gone smoothly.

With my latest order, I had a small issue, but Ian from customer service was incredibly helpful.

He resolved the problem quickly, professionally, and with such kindness that I felt truly valued as a customer. This is exactly the kind of support that makes a shop stand out.

Big thanks to Ian and the SnusHaven team – I’ll definitely remain a loyal customer! Highly recommended!

I had to contact customer service after a package had been lost. I spoke to someone called Ian and they sent me a replacement almost immediately. Friendly service like this is what makes me loyal to this company.

Ian helped me through a refund, very easy and great customer service

Ian is the best employee on snushaven he helped whit my order an helped when something was wrong whit my package, Ian is the man

Ian from The customer service helped me really well when there where some problems with the processing from my order.

I’ve recently ordered a lot from snushaven and it never disappoints. They forget to send me 7 tubs but when I told I some tubs they immediately send me the missing tubs. I really recommend to order from snushaven if you like snus.

I placed an order last week, and by Monday, it still hadn’t been shipped. This is really poor service, and I can't recommend it. I contacted them when my order hadn't arrived, and the response I got was a cold, unhelpful comment saying it would arrive a week later. I’ve seen some people happy with how they’ve handled the shipping, but for me, it’s been miserable. No one wants to wait so long for their items, and the lack of proper communication just makes it worse. The cold response was almost laughable—it doesn't seem like they care about getting more customers if this is how they handle things. They really need to get their shipping process under control.

I won a free giveaway through instagram and they have already sent my free items out I had couple of questions about what I was receiving and they gave me straight through answers I will be buying from this website from now on

Very good won a giveaway and he sent it out for free highly appreciated