SocialSensor Avis 

Thank you! You were very helpful and professional

Excellent service—they helped me with the refund. I’d just like to offer my apologies… they were very kind and treated me very well.E

Do not sign up for this app. I wanted to give it a trial subscription for 6 dollars. I was sent to a site in Japanese (which I don't speak and can not read). I attempted to get out of the site, then found out my credit card was charged about 50 dollars for add-on services. What those are, I still have no idea. I contacted the company; all they said was that my Apple Pay had to be confirmed. I think it went through because it used my face and made the purchase. They refuse to refund me even though I have no idea what I bought.

Customer service is great and doing their best to solve customer’s queries and issues.

Excellent Customer Service – Fast and Professional Support!

When purchasing a $1 trial, I was unexpectedly charged an additional $19.99, which was frustrating and not clearly communicated.

I immediately contacted customer support and was pleasantly surprised by how quickly and professionally everything was handled.

Alina was incredibly friendly, helpful, and efficient. Within a very short time, my subscription was canceled, and the full amount of $20.99 was refunded.

Although I was disappointed by the unexpected charge, I truly appreciate the outstanding customer service.

A special thank you to Alina for her excellent support! This is exactly how customer service should be handled.

I only approved for $1 for 3 days trial but later on I got to know that I was charged additional $24 and then around $14 extra this was not approved and this was uncalled for so I was furious and super worried witnessing these charges, and I reached out to the support team and in the beginning, I explained my situation and I kept on getting disappointed by their replies saying that my refund request has been declined. I explained them again that I never approved these additional charges. I never did add on anything, but it was not clarified, and my request kept getting declined and then Miss Fatima reached out to me and I shared my screenshots once again with her explaining the same situation and Fatima was very helpful and she understood the whole thing. The refund request was reconsidered and initiated. I am waiting for my refund which should reflect in 5 to 10 business days. A big thanks to Fatima for her kind support.

But I would highly suggest that your payment portal page be more in details it should have a clear breakdown shown before they go ahead and pay for it. I’m super careful in billings and it’s a shock to me that I ended up in this situation so it may happen to other people as well. Just a heads up.

Ho avuto un problema iniziale con un acquisto involontario, ma il servizio clienti (in particolare Alina) è stato davvero tempestivo e gentile. Hanno compreso la situazione e mi sono venuti incontro emettendo un rimborso completo come gesto di cortesia, oltre ad aver gestito subito la cancellazione. Grande professionalità e attenzione al cliente, consigliati!

Do not purchase anything from this website. I selected the $1 package for 3 days, but they charged me $50. They are also refusing to cancel my subscription.

Do not trust them. I chose to pay 1€ and I was charged with another 45€ in total. When asked the support, they explained that this was the package from the beginning and could only be approved by me. The way this “package” was advertised though has been totally misleading. I asked for a refund and they said it is not possible. I asked for my subscription to be canceled and what I got as a proof was an email. Seriously this is very rude and embarrassing. I’m not somebody rich and 45euros are really important to me. Please , I’m asking for a refund, at least for the 50% of it

⚠️ WARNING! UNAUTHORIZED CHARGES! DO NOT TRUST SOCIALSENSOR WITH YOUR CARD DETAILS!

⭐ 1/5 — EXTREMELY SUSPICIOUS BILLING PRACTICES!

On November 9, 2026, I signed up for a 3-DAY TRIAL FOR JUST $1 to test the SocialSensor app.

WITHIN MINUTES, THEY CHARGED MY CARD TWO MORE TIMES: $19.90 AND $24.99!

All three transactions happened at EXACTLY 7:22 AM!

$1.00 — THE ONLY PAYMENT I AUTHORIZED.

$19.90 — I DID NOT AUTHORIZE THIS PAYMENT!

$24.99 — I DID NOT AUTHORIZE THIS PAYMENT!

TOTAL CHARGED: $45.89!

I had just activated a three-day trial. Why on earth would I voluntarily upgrade my subscription TWICE within minutes, before even trying the app?

I NEVER AGREED TO THESE ADDITIONAL PAYMENTS! I NEVER INTENDED TO PURCHASE PREMIUM SERVICES!

I immediately contacted customer support and demanded a refund.

And what happened?

THEY REFUSED TO REFUND MY MONEY!

Instead of investigating why three payments were processed at the same time, they sent generic responses claiming that the charges were legitimate subscription renewals.

HOW CAN A THREE-DAY TRIAL RENEW BEFORE THE THREE DAYS HAVE EVEN PASSED?!

Their own system showed that my trial was supposed to end on November 12, yet the additional charges happened on November 9!

Even worse, I repeatedly demanded to speak to a real human representative instead of receiving automated responses.
MY REQUESTS FOR A PROPER INVESTIGATION HAVE NOT BEEN ADDRESSED.

I have screenshots of all three transactions, their timestamps, the subscription details, and my correspondence with support.

I have also found another review describing a remarkably similar experience involving a $1 trial followed by two unexpected charges.

THIS IS NOT ABOUT CHANGING MY MIND AFTER MAKING A PURCHASE. THIS IS ABOUT MONEY BEING TAKEN FROM MY CARD WITHOUT MY KNOWING CONSENT!

I am demanding an immediate refund of $44.89.

If SocialSensor continues to refuse, I intend to dispute these transactions with my bank, file formal complaints with the relevant authorities, and consider legal action.

⚠️ BE EXTREMELY CAREFUL BEFORE ENTERING YOUR PAYMENT DETAILS ON SOCIALSENSOR.IO!

⚠️ CHECK YOUR BANK TRANSACTIONS IMMEDIATELY IF YOU HAVE ALREADY SIGNED UP!

⚠️ A $1 TRIAL ENDED UP COSTING ME $45.89 WITHIN MINUTES!

I am sharing my experience so that other people can make an informed decision before using this service.

Daria, I honestly cannot thank you enough for your kindness, understanding, and incredible help. You have no idea how much this means to me. You made a real difference in my life, and I am genuinely grateful from the bottom of my heart.

I will absolutely give you a 5-star rating because you truly deserve every single star.

I wish you nothing but success and happiness. I hope one day you become as successful and legendary as Elon Musk, and I genuinely hope all your dreams come true.

Thank you again, Daria. I appreciate you more than words can express. Much love! ❤️

Daria was helpful in processing my refund.

Valentin was amazing and helpfull from start to the end of my issue.

"Super service! Every time I needed assistance or had a question, they were ready to help immediately. Excellent communication and maximum dedication to the client. Thank you!"

Zeer teleurstellend – pas op met de proefperiode!

Er wordt reclame gemaakt voor een proefperiode van 3 dagen voor slechts € 0,91. Dat lijkt aantrekkelijk, maar vervolgens worden er binnen een paar dagen ineens drie verschillende, hoge bedragen van je creditcard afgeschreven!

Bij mij ging het om € 22,81, € 45,92 en € 18,25. In totaal ben ik dus bijna € 100 kwijt aan iets waarvoor ik alleen een korte proefperiode wilde proberen.

Ik heb de app binnen vier dagen alweer opgezegd, maar zat ondertussen wel met al die onverwachte kosten. Ik ben hier echt enorm van geschrokken!

Het voelt ontzettend misleidend. Je denkt akkoord te gaan met een goedkope proefperiode, maar voor je het weet ben je een flink bedrag kwijt.

Mijn advies: wees heel voorzichtig met deze app en geef niet zomaar je creditcardgegevens op! Ik vind dit echt geen normale gang van zaken en hoop dat mijn ervaring anderen hiervoor kan waarschuwen. Ik wil een terugbetaling

After purchasing a $1 subscription for a 3-day period, they initiated two automatic payments totaling $50, bypassing my consent and without sending any notifications or warnings.

Fortunately, my card had no funds available. I had to freeze it and will probably cancel it permanently because the payment is still pending. I refuse to be scammed.

BE CAREFUL! DO NOT HAVE ANYTHING TO DO WITH THIS WEBSITE.

And now they replay the review to looks like they want to Help me, but I just texted a mail before to ask to fix the problem, and they never replay me.

I had a major problem, but it was resolved thanks to Daria. I applaud her sense of responsibility.

Daria provided a solution to my problem; I had previously dealt with someone else who didn't help me. Good service from Daria.