Ho avuto un problema iniziale con un acquisto involontario, ma il servizio clienti (in particolare Alina) è stato davvero tempestivo e gentile. Hanno compreso la situazione e mi sono venuti incontro e... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Daria, I honestly cannot thank you enough for your kindness, understanding, and incredible help. You have no idea how much this means to me. You made a real difference in my life, and I am genui... Voir plus
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🚨 BEWARE!!! DO NOT GIVE THIS APP EVEN ONE DOLLAR!!! 🚨 Once you pay, they start charging your card repeatedly without your authorization. It’s a series of small, unauthorized charges that ke... Voir plus
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I only approved for $1 for 3 days trial but later on I got to know that I was charged additional $24 and then around $14 extra this was not approved and this was uncalled for so I was furious and su... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SocialSensor is a social media analytics platform for monitoring public Instagram accounts and tracking their performance. It helps users analyze audience growth, engagement, account activity, content performance, and top-performing posts, as well as monitor competitors and identify patterns in their content strategy.
Coordonnées de contact
Makariou III, 228, AGIOS PAVLOS COURT A, 7th floor, Flat/Office 712, 3030, Limassol, Chypre
- +13023021573
- support@socialsensor.io
- socialsensor.io
3,7
Moyen
53 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I was surprised of how fast I received…
I was surprised of how fast I received a response regards to my transaction issue.
Thanks again for the assistance.
17 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Homaira! We are so glad to hear that our support team was able to assist you with your transaction issue so quickly. Resolving these matters smoothly is our top priority!
thank you！
Great experience when I first used it—the results were really good! There was a misunderstanding later with the automatic renewal, but the team was super warm, patient, and helped me resolve everything with a full refund. I'm truly grateful and so happy with everyone on this wonderful team!
13 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you so much for your kind words, Kama! We truly appreciate your support and are always here if you need anything else!
I had a great experience with the support team
I had a great experience with the support team! A special thanks to Daria for her kindness, professionalism, and quick response. She was very helpful, understanding, and made sure my refund was processed smoothly. I really appreciate her excellent customer service and the way she handled my issue. She truly deserves recognition for her outstanding support. Thank you, Daria, for making the whole process easy and stress free.
13 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Mya! We will definitely pass along your wonderful compliments to Daria.
A $1 trial turned into €40.21 in extra charges
A $1 trial turned into €40.21 in unexpected extra charges. I approved one $1 payment through Apple Pay and did not knowingly agree to any additional purchases.
Support claimed I selected paid extras but admitted they could not provide records showing my specific agreement beyond their order data. Despite repeated requests, they refused a refund.
Unclear pricing, frustrating customer service, and no satisfactory resolution. I would never use SocialSensor again and strongly advise others to avoid it.
12 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Enzo, we sincerely apologize for the frustration. The additional charges relate to optional premium upgrades presented during the checkout process, but we completely understand how this can be confusing. We are constantly working to make our pricing and upgrade flows as clear as possible. We would like to take another look at your case. Please contact us again at support@socialsensor.io and mention this review so our management team can personally review your interaction and ensure a fair resolution.
Réponse de SocialSensor
Thank you, Urban! We are very glad to hear that your experience was fast and easy. We are always here to help!
Respond quickly and get straight to the…
Respond quickly and get straight to the point to effectively address the challenges at hand.
11 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Jz! We really appreciate your feedback. Providing quick and effective solutions to our users is our main goal, and we are glad our team delivered exactly that for you.
Fraudulent Credit card charges continue…
Fraudulent Credit card charges continue after the subscription period !! Beware!
6 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Louis, we are deeply sorry to hear about this. Please reach out to our support team directly at support@socialsensor.io with your account details so we can investigate this, halt any further billing immediately, and refund the post-cancellation charges.
She is helping me alot with my refund…
She is helping me alot with my refund im still waiting for it to come threw but she is insuring me
5 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Aiden, thank you for your patience and for the kind words about our agent! We are so glad she could assist you. Please note that standard bank processing times mean it can take a few business days for the funds to fully reflect in your account.
I never subscribed and they took my…
I never subscribed and they took my money twice!!! Until now I have no answer for emai I have sent about canceling this subscription what I never wanted. I just opened it on ig and then left! Refund my money! Number of my conversation: 246834
29 septembre 2026
Avis spontané
Réponse de SocialSensor
Hi Petra, we sincerely apologize for the frustration and the delay in our email response. Thank you for providing your ticket number. Our support leadership will immediately pull up this conversation to ensure your account is cancelled and a full refund is processed for the unintended charges. You will receive an email confirmation from us shortly.
these are the nicest people to work…
these are the nicest people to work with I have met in a long time. they respond to you, quickly, they understand the problem you might have and work hard to resolve it quickly. my experience with them is 100% positive. johndig
4 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you so much, John! We truly appreciate your wonderful feedback. The entire support team works hard to quickly understand and resolve our customers' issues, and we are absolutely thrilled to hear your experience was 100% positive.
Very fast respond🙌🏼👍🏻👍🏻
26 septembre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Nurfarhana! We are always striving to provide the fastest and most efficient support possible.
Réponse de SocialSensor
Hello, we are very sorry to hear that you felt unsupported. We would love a second chance to make things right. Please reach out to our support team at support@socialsensor.io with more details about your specific issue, and we will do everything we can to find a proper solution for you.
It was good to use this source to know…
It was good to use this source to know the status
18 septembre 2026
Avis spontané
Réponse de SocialSensor
Thank you for your feedback! If you ever need further assistance, our support team is always just a message away.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.