Ho avuto un problema iniziale con un acquisto involontario, ma il servizio clienti (in particolare Alina) è stato davvero tempestivo e gentile. Hanno compreso la situazione e mi sono venuti incontro e... Voir plus
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Lisez les avis des autres
Daria, I honestly cannot thank you enough for your kindness, understanding, and incredible help. You have no idea how much this means to me. You made a real difference in my life, and I am genui... Voir plus
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🚨 BEWARE!!! DO NOT GIVE THIS APP EVEN ONE DOLLAR!!! 🚨 Once you pay, they start charging your card repeatedly without your authorization. It’s a series of small, unauthorized charges that ke... Voir plus
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I only approved for $1 for 3 days trial but later on I got to know that I was charged additional $24 and then around $14 extra this was not approved and this was uncalled for so I was furious and su... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SocialSensor is a social media analytics platform for monitoring public Instagram accounts and tracking their performance. It helps users analyze audience growth, engagement, account activity, content performance, and top-performing posts, as well as monitor competitors and identify patterns in their content strategy.
Coordonnées de contact
Makariou III, 228, AGIOS PAVLOS COURT A, 7th floor, Flat/Office 712, 3030, Limassol, Chypre
- +13023021573
- support@socialsensor.io
- socialsensor.io
3,7
Moyen
53 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I had a good experience with the…
I had a good experience with the SocialSensor support team. They were helpful and responsive, and my issue was resolved successfully. Thank you for your support!
30 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Diem, thank you for leaving us a review! We're so glad to hear that our SocialSensor support team was responsive. If you ever need help with anything else, we're always here for you.
Immediate refund and fabulous customer…
Immediate refund and fabulous customer support
1 novembre 2026
Avis spontané
Réponse de SocialSensor
Your satisfaction is our highest priority!
You were very kind and provided such…
You were very kind and provided such quick support.
Thank you so much, Daria!
1 novembre 2026
Avis spontané
Réponse de SocialSensor
Thank you so much for your kind review!
🛑✋This feels like a complete scam
🛑✋This feels like a complete scam. I signed up for a three-day trial advertised at CHF 1. I then emailed them to say I did not want to continue.
On the same day, 1 November 2026, my account showed three payments to SocialSensor: CHF 0.83, CHF 20.82 and CHF 16.65 — a total of CHF 38.30! I did not knowingly agree to those additional charges.
The service doesn’t even work. This experience has been incredibly frustrating, and I feel completely misled. I have never experienced anything like this.
I demand a full refund and written confirmation that my subscription is cancelled and no further payments will be taken. Based on my experience, I strongly advise others to avoid this service.
1 novembre 2026
Avis spontané
Réponse de SocialSensor
Hello Sabina, we sincerely apologize for the frustration regarding your recent transactions following the trial. We strive for complete transparency Please reach out to our support team at support@socialsensor.io with your account details so we can investigate this right away
Efficiently resolved the issues i had…
Efficiently resolved the issues i had raised without much hassle
Issue/Feedback attended & resolved by CSO Daria
31 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Ain! We really appreciate your feedback.
they was correct in way to refund me…
they was correct in way to refund me unespected automatic subscribe period, i will use service again when i realy need it.
31 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Vladimir!
🚨 BEWARE!!
🚨 BEWARE!!! DO NOT GIVE THIS APP EVEN ONE DOLLAR!!! 🚨
Once you pay, they start charging your card repeatedly without your authorization. It’s a series of small, unauthorized charges that keep adding up!
When you contact customer support, they ask for the last four digits of your card, transaction dates, times, and other details. Then they conveniently claim they can’t find your transactions, while the charges keep coming!
This is unacceptable! DO NOT TRUST THIS APP WITH YOUR PAYMENT INFORMATION!
⚠️ STAY AWAY AND DON’T FALL FOR IT!
26 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Andy, we are very sorry to hear about your frustrating experience. Finding an account can sometimes be difficult if the email address used during checkout differs from the one you are contacting us with, but we absolutely want to resolve your billing concerns right away. Please email us directly at support@socialsensor.io with any alternative email addresses you might have used, and we will do our utmost to locate your account, confirm your cancellation, and issue the appropriate refunds.
mehreren Kontakt zum Support zur…
Nach mehreren Kontakt zum Support zur Kündigung des Abos
Über das Kunden Formular Support Nummer (#266681) wurde nach einer E-Mail gefragt, die ich nie erhalten habe
Somit kann ich mein Kundenkonto nicht verwenden und das Abo kündigen. Trotzdem wird regelmäßig ein hoher Betrag abgebucht. Vorsicht, Abofalle
30 octobre 2026
Avis spontané
Réponse de SocialSensor
Hello, we sincerely apologize for the difficulties you experienced while trying to cancel your subscription. After reviewing your interaction history and the dialogue with our team under ticket #266681, we can assure you that your subscription has been successfully cancelled and a full refund was processed by our agent. Please note that it may take a few business days for the funds to reflect in your account.
They take my money twice
They take my money twice, i want my money back!!!
30 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Jill, we are sorry to hear about your billing concern. This is certainly not the experience we want for our users. Please reach out to our support team at support@socialsensor.io
they reached out really quickly and was…
they reached out really quickly and was helpful
28 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Ayumi, thank you for your feedback! We always strive to reach out as quickly as possible and provide helpful assistance. If there is anything else you need, our team is always here for you.
Goede service na tegen aantal…
Goeder service na tegen aantal problemen te zijn aangelopen. Snel vriendelijke en efficiënte communicatie.
27 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Angie!
I really appreciated Fatima's…
I really appreciated Fatima's reactivity when asking for a refund and cancellation of my (automatic) subscription after the 3 days free trial.
27 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Patrice, thank you so much for highlighting your experience with Fatima!
Vorsicht bei SocialSensor
Vorsicht bei SocialSensor – Unerwartete Abbuchungen nach einer Testzahlung
Ich habe über Apple Pay eine Testzahlung in Höhe von 1 US-Dollar für einen Dienst von SocialSensor vorgenommen. Danach wurden weitere Beträge von meiner Kreditkarte abgebucht, mit denen ich in dieser Form nicht gerechnet hatte.
Ich bin sehr enttäuscht und fühle mich über die tatsächlichen Kosten des Dienstes nicht ausreichend informiert. Ich habe lediglich die Testzahlung bewusst vorgenommen und bestreite die zusätzlichen Abbuchungen, soweit ich diesen nicht ausdrücklich zugestimmt habe.
Ich fordere SocialSensor auf, mein Abonnement umgehend zu kündigen, weitere Abbuchungen einzustellen und die unberechtigt belasteten Beträge zurückzuerstatten.(#263015)
Ich empfehle anderen Verbrauchern, die Bedingungen für Testangebote und mögliche automatische Verlängerungen vor der Zahlung sehr genau zu prüfen.
Solange dieses Problem nicht zufriedenstellend gelöst ist, kann ich SocialSensor nicht empfehlen.
18 octobre 2026
Avis spontané
Réponse de SocialSensor
Hello Wania, we sincerely apologize for the frustration regarding the charges following your trial. After reviewing your interaction history and the dialogue with our team under ticket #263015, we can assure you that your subscription was successfully cancelled and a full refund was processed by our agent during your conversation. Please note that it may take a few business days for the funds to reflect in your account.
Fast problem solved!
26 octobre 2026
Avis spontané
Réponse de SocialSensor
Thanks, Enes! We love to hear that your problem was solved so fast. We appreciate your review and your support!
Very efficient problem soving
Immediate response to my request in a very nice and polite way!
26 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Christina! Providing immediate and polite assistance is our top priority.
The team’s staff is awesome
The team’s staff is awesome, help me a lot. I really appreciate it)))
25 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Eoanna, thank you so much for the fantastic feedback! We are thrilled to hear that our staff could assist you effectively.
Réponse de SocialSensor
Thanks, Yara! We are always here to provide the best support possible. Let us know if you ever need anything else.
Good and fast help !!
21 octobre 2026
Avis spontané
Réponse de SocialSensor
Thank you, Veronika! Speed and quality are our top priorities when it comes to helping our users, and we are glad we hit the mark for you.
I had an issue with unexpected charges
I had an issue with unexpected charges, but Daria from customer support was very helpful and responded quickly. She helped me get a full refund and confirmed that my subscription was cancelled. Thank you, Daria, for your help!
21 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Myra, we apologize for the initial surprise with those charges, but we are incredibly happy that Daria could step in and resolve the situation
It didn’t work!
18 octobre 2026
Avis spontané
Réponse de SocialSensor
Hi Priscilla, we are sorry to hear that things didn't work as expected for you. We would love to understand what went wrong and help you fix it. Please reach out to our support team at support@socialsensor.io with more details about the issue you experienced, and we will do our best to get it resolved!
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