Sock Stack Avis 

117
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I really didn’t want to write negative reviews but this company have no choice as if there terrible intimidating customer service Briefs are very terrible quality when asked to return they said th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic customer service Extremely quick delivery Great value for money Really good thick socks I will definitely purchase from here again and highly recommend anybody looking for girls school s... Voir plus

Noté 5 sur 5 étoiles

Brought alot of mens underwear from this store before and was happy with quality and value. So decided to buy from here again and wasnt disappointed. What was delivered was excellent value and qualit... Voir plus

Noté 5 sur 5 étoiles

Really pleased with the products I bought from this company. Website is easy to navigate and purchase from and delivery was fast. Nothing negative to mention at all. I will be purchasing more items as... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de sous-vêtements

Écrit par l'entreprise

Sock Stack was born in Manchester with one simple, powerful belief — that everyone deserves great quality socks, underwear, and thermalwear without paying over the odds for them. We started small, built our community online through social media and word of mouth, and have grown into a trusted UK brand with thousands of happy customers across the country. We are young, bold, and a brand that doesn’t sleep — always innovating, always improving, and always putting our customers first. Quality You Can Feel Every product in the Sock Stack range is crafted from premium natural materials including 100% sustainable cotton, soft antibacterial bamboo, and moisture-wicking blended fabrics. Many of our products carry OEKO-TEX® Standard 100 certification — independently tested and verified free from harmful substances, safe for every member of the family. From breathable cotton work socks and antibacterial bamboo socks to compression running socks, non-elastic diabetic socks, and Heatwave thermal underwear — we have a product for every occasion, every season, and every body. Honest Prices. Real Value. We believe premium quality shouldn’t come at a premium price. That’s why every Sock Stack product is priced to give you maximum value — with buy more, save more multipack deals that reward you the more you shop. Free UK delivery on every order, Clearpay and Klarna available at checkout, and a generous 35-day returns window mean shopping with us is always risk-free. Built Online. Built for You. Sock Stack is a proudly online-first British brand, based in Middlewich, Cheshire. Every order is dispatched from our UK warehouse within 1 business day via Royal Mail Tracked delivery — so your socks are always on their way fast. Our customer support team is available via email and across all our social media channels — Facebook, Instagram, TikTok, X, Pinterest, Snapchat, and YouTube. Real people, real help, every time. Our Commitment to the Planet We believe a great brand should be good for people and good for the planet. That’s why we have partnered with 20 innovative grassroots companies funding nature-based carbon removal — including reforestation, soil carbon sequestration, and land restoration through partners such as DroneSeed, Grassroots Carbon, and Pachama. A fixed margin from every Sock Stack sale goes directly to these climate partners. We are committed to neutralising our shipping emissions and building a brand that future generations can be proud of. Shop Men’s Socks | Shop Women’s Socks | Shop Thermalwear | Learn About Our Climate Commitment


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

117 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,2

Tous les avis

(117)

78 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Socks arrived poorquickly

Socks arrived quickly , but quality is terrible ...only wore a pair for 2 hours and already holes have appeared...and no its not because of uncut toe nails .

8 mai 2025
Avis spontané
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

Sorry to see this. You may return the item if unused for a refund. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Take care,
Sock Stack

Noté 2 sur 5 étoiles

MR AM

The quality of socks not as expected

5 mai 2025
Avis spontané
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

Sorry to see this. You may return the item if unused for a refund. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Take care,
Sock Stack

Noté 4 sur 5 étoiles

Bought a medium pair of briefs

Bought a medium pair of briefs. Nice quality but too small. Bought two packs of the large because I thought surely bound to fit. Also too small.

Sizing a bit wrong.

Nice material, good quality but not stretchcy enough so moving on sadly.

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Good quality and value

Brought alot of mens underwear from this store before and was happy with quality and value. So decided to buy from here again and wasnt disappointed. What was delivered was excellent value and quality very happy with this company.

31 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Appalling.

Appalling.
Ordered the items as shown on the photo and what I received wasn't that. I emailed the company only to be told that those weren't available anymore. I suggested they should notify customers of this when placing an order, I've had no reply, this was a few days ago.
Avoid.

25 mars 2025
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

Sorry to see this and the team did reply to you on the 27/03/2025 with the prepaid returns link. You may return the item if unused for a refund. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Take care,
Sock Stack

Noté 1 sur 5 étoiles

Poor quality

The socks are your bog standard socks you would see at a market stool, regardless of the title they put on them. I bought a range of different socks, all felt exactly the same. With a very slight tug on the material, the socks are practically see-through. Avoid the aggravation and buy some proper ones elsewhere.

16 décembre 2024
Avis spontané
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

Sorry to see this. You may return the item if unused for a refund. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Take care,
Sock Stack

Noté 1 sur 5 étoiles

This company should not be trusted

This company should not be trusted. I bought a 3-pack of Wellington Socks from them for work, it said they were reinforced in the soles and heels and therefore suitable for outdoor work. They wore out within two days.
Although they did offer me a refund, and promptly too, I'm fairly convinced I was talking to bots the whole time, something's definitely wrong with this company. Look elsewhere.

10 mars 2025
Avis spontané
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

We are really sorry to hear that. The team did send you an email stating that we can offer you either a partial refund or a prepaid return on the item for a full refund. You ended up keeping the item and we issued the partial refund. Please reach out out to us if you have any further queries or questions on email.

Take care,
Sock Stack

Noté 5 sur 5 étoiles

Very disappointed with Sockstack and then became very impressed!

Ordered 3 packs of Sockstack® Men's Fine Long Lambs Wool Socks, 6 Pairs, Longer Length Socks, 6-11 (Assorted)from sockstack via Amazon 2 weeks ago and they appear to have been lost between despatch and delivery, though Royal Mail seem to have no record of receiving them. Amazon referred me to Sockstack for a refund (I stupidly thought, initially, that Amazon would have a simple refund mechanism in place as they were aware that the socks hadn't been sent!) and when I contacted Sockstack they referred me back to Amazon as they didn't have my details allegedly, though how they'd have been able to send the socks to me without my details I have no idea. I included them in my contact email anyway so that it would be easy enough to link me to the order. I made it plain that I was still happy to receive the socks. A very disappointed aged customer with cold feet who's now almost 30 quid worse off, but who's been happily using their socks for years.
EDIT: Following the under-reply from Sockstack. Here is the advice from Amazon. "We're very sorry your delivery is so late. Although it may still arrive, you can request a refund now. Contact seller".
Plus this from Amazon: "Tracking info provided by Sock Stack
Delivery By Royal Mail
Tracking ID: OQ451893952GB".
And this from Amazon: Order Details
Order placed 14 February 2025 Order No. 203-9590044-4477163.
I'm guessing that Sockstack have been paid by Amazon by this time or will be soon. Since they're in or will be in receipt of my payment I think it isn't unreasonable to conclude that Sockstack should be responsible for the refund.
Sockstack are also in receipt of my address so I can't understand why they can't connect all of the information they have with my order even though it was initially handled by Amazon. This seems to me to be a classic case of passing the buck. Meantime the issue of the socks having allegedly been sent out by sockstack hasn't been addressed by them either in the reply below or the email, nor has whether or not they're going to chase them up or send out replacements. Trying to bounce me back to Amazon seems to be anything but helpful, and is imv very poor customer service, and yes, I understood fully everything contained in the sockstack reply and in the email referred to. As to their socks, I've always been happy with them. and with deliveries in the past.
UPDATE 06 03 25 - Doorbell rang a couple of minutes ago and it was the postman with a parcel from Sockstack containing 6 packs of 3 pairs of socks which were at least as good a quality as those I'd initially ordered (and apparently more expensive). The parcel had the same tracking number as originally notified to me and so may have been lost somewhere for the past fortnight - or replaced. In addition, two days ago, unprompted by me, I was refunded in full by Amazon - which I will now return. I'm assuming that Sockstack sorted out the refund, and I have no idea whether the socks became lost in the post or were replaced by Sockstack. Whatever the explanation for all of this I have to take back all of the negative stuff, apologise in full, and thank Sockstack very sincerely for coming through so well in the end. Thank you and my apologies.

14 février 2025
Avis spontané
Logo de Sock Stack

Réponse de Sock Stack

Hey there,

We are really sorry to hear that. The team did send you an email stating that we can only assist with website orders via email. For anything you’ve purchased through e-commerce sites like Amazon, Tik Tok or eBay, please reach out to their teams directly on those platforms to get the help you need. They require all communication to happen through their messaging systems for legal reasons, and unfortunately, we don’t have access to your order details, so we can’t investigate it for you. 

You can find Amazon's customer support here: 
https://www.amazon.com/gp/help/customer/display.html

Please reach out out to us if you have any further queries or questions on email.

Take care,
Sock Stack

Noté 5 sur 5 étoiles

12 Pairs excellent

I thought £9 plus postage for 12 pairs of thermal socks would be thin and rubbish material. I'm glad to say I'm wrong. The socks are thick warm and lovely colours. I'm definitely going to shp with them again .
EXCELLENT 5*

13 janvier 2025
Avis spontané

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