Sofasuperstore Avis 274

Julie was so patient with us answering all our questions on the purchase of our new sofa. Measurements bespoke to our requirements and configurations to suit our room. Very understanding to our previous problems with other sofas from other retailers pointing us in the right direction for solutions
Thank you as well to Gary for the delicious coffee 👍

Chris was really amazing. Extremely helpful and showed me all available options. Choice colour and size. I need a specific size to fit in the space and he showed me the made to measure options also. 1 very happy customer. All the team was friendly.

Very helpful and friendly customer service. After being let down by DFS, staff were very polite and happy to help!

Really helpful! Chris was amazing!

Made to feel so welcome and was greeted by a lovely lady called Joanne made my experience so pleasant will definitely recommend Sofa Superstore to my friends and family
And yes we brought the suite from the Warrington store

Chris was Brilliant from start to finish and took care of our needs , couldn’t ask for anything more

Chris was lovely not pushy and helped us to look around and choose with practical and comfort

Just purchased a sofa in the Warrington Store and wanted to thank Andy for all his help. The service was quick, informative and helpful without being too pushy! Andy helped us with purchase and we are very grateful :-)

So I dealt with the shop Stamford Street Central Ashton under Lyne,Took a substancal deposit for a made to measure sofa ,cancelled my order a week later saying he couldn't do it,refused to refund my deposit , said I could have a credit note I said no , asked for his complaint procedure details and that I was going to trading standards he got a little nasty by text and then proceeded to block me , got to go through the process of trading standards now it's akin to theft in my eyes

Joanne the sales lady was very helpfull and friendly and Josh the delvery
guy was great too

Excellent service as always
Thanks to Gary and Joanne

Highly recommend

Lovely staff at the Warrington branch. Really looked after us, in particular Chris who sorted us a fab deal and intime for Christmas, after being let down by another major retailer. Thanks to you all.

Absolutely in love with our sofa!
From help with picking it out to Fantastic delivery service, friendly and very helpful staff at the Bolton branch. Highly recommend.

Fantastic experience
Wasn’t expecting to purchase my sofa today however, did I as the sales woman Joanne was brilliant

Fantastic advice and customer care, no hard sell and a very knowledgeable team. Thanks Julie and Gary.

Amazing service from Julie at the Warrington store! Very informative and accommodating. Can’t wait for our new sofa delivery!

Brilliant! Expectations exceeded.

From choosing my new sofa to delivery I can’t fault this service.
The team at the Ashton Under Lyne store were fab.. They took their time with me to show my options based off my desired wants and price range - Faultless! I had my sofa delivered today just 2 weeks from purchase. I was given a call 10 minutes before delivery which I appreciated the guys were fast yet efficient and super polite…

We ordered a 3 seater sofa at the end of March, from the Warrington store. We were told that delivery would take 5-6 weeks and be free (the Preston store initially told us this when we saw the sofa there). 10 weeks later, with no real explanation, the sofa was delivered in the wrong colour (beige as opposed to brown). The delivery staff, who did not work for the store, then asked for £50 in cash, despite the sofa being incorrect.
We phoned the store immediately and explained the situation, also questioning the delivery charge. The staff member rudely told us we were wrong and there was always a delivery charge, and to send an email with a photo. Luckily the small scatter cushions were the correct colour, as this helped us prove the sofa was incorrect. We were told that this would be resolved and the correct sofa would be exchanged in 5-6 weeks.
After this time had passed, and with no contact, we phoned up to be told that it would take longer than expected, and to expect the sofa in 2-3 weeks. This pattern continued for the next 2 months, with us having to chase the store on the phone as they dodged our calls and kept us at arms length with promises of delivery in the next 'few weeks', as well as excuses such as the factory closing for two weeks.
By the end of August, approximately 3 months after the incorrect sofa was delivered, I emailed the store expressing that they had breached contract, and if we did not have the sofa delivered that week we would be pursuing a refund. This email was ignored by the store. I decided to phone the store later that week, to be told that they were expecting the sofa on the 7th of October (18 weeks after the first delivery), again with no explanation offered.
This date also came and went with no contact from the store, and with it being so difficult to get hold of them on the phone at this point, we decided to go into the store to try and find out what was happening. It was only after this that things started moving.
We were told by the area manager, that we could expect the sofa to arrive with the store in two weeks time, and we were so far in at this point that we decided to wait, expressing that this was our last chance before we sought a refund. After two weeks we phoned to be told that they didn't have it, and to expect a call the next day. This didn't happen, and it actually took us phoning up ourselves at the start of the next week to find out that it had been delayed again, and to expect delivery the following Tuesday. This was then pushed back to Thursday AM, and the correct sofa was finally delivered at 3:30PM that day, 7 months and 2 weeks after our initial order.

This store's communication post order is frankly insulting, with some employees speaking to us as if we were stupid at times and coming across extremely condescending. I believe that if we hadn't tried so hard to chase our correct sofa down we still wouldn't have taken delivery yet. We did not feel at all like the store cared about us and our experience.

That being said, however, there was a marked improvement after we went in store and spoke with them face to face, and we are just glad to finally have our sofa.

Chris at Warrington was a great help with the order and we are happy with his service. Just hoping that the delivery goes through as good as the service Chris has given.

No pressure sales, supported with answers to questions and very helpful for made to measure furniture.