Sofasuperstore Avis 274

We were allowed to take our time without any pressure. But also given excellent information regarding products when needed. Julie was pleasant and very helpful in us making a well informed decision.

I ordered a recliner chair from Sofa Superstore on 23rd November, with a quoted delivery time of 8–10 weeks. After chasing the order when that timeframe had passed, I was informed the delivery had been pushed back to May, which is completely unacceptable and far beyond the original commitment.

Following a complaint, the store offered an alternative chair which I agreed to only on the basis that it was in stock and that it would be available quickly. In store I was informed it would take 10 days, from their customer service I was informed 7 working days but to prepare for 14 working days, however, 14 working days after confirmation of the replacement order, there is still no delivery date and no indication of dispatch.

Communication has been poor throughout, and despite several attempts to resolve the situation, there has been little clarity or urgency from customer service.

At this point, I have lost confidence in the company’s ability to fulfil the order and have formally requested delivery within a final deadline, failing which I will be cancelling and seeking a full refund under the Consumer Rights Act 2015.

This has been a very frustrating experience, and I would strongly advise others to think carefully before ordering if delivery timelines are important.

Andy was superb, not pushy and very helpful.

Lots of choice and help on hand from Andy ( Warrington)

Gary was amazing. Went in looking for a mattress, came out with a full bed. No major push from a sale, was more than happy to let us leave and have a think. Should we ever need another bed or a sofa, this is where we'll be going.

Avoid this store at all costs!!
Had a sofa delivered last July with a tear on the arm.
Customer service shocking, was promised a new one , then went from someone to come and repair it.
Letter of action sent no response 😡
Absolute disgraceful service
This was the Burnley store

We have just bought our sofa from Sofa superstore Warrington and I can honestly the service was fantastic from start to finish. Garry F was so professional, friendly and gave us some great advice. I would definitely recommend going here! Quality of the sofa for the price is amazing and the made to measure service is a great added bonus. Thanks Garry, you made it so easy and offered so much more than any other store we had been in.

Excellent service from Gary and Julie

Joanne and Gary was absolutely fabulous (at the Warrington store) made our experience of buying a new mattress so fun. Would highly recommended! Thank you so much to both of you for being so lovely! :) abi

Joanne and Julie have been very helpful in helping us choose a lovely couch for our family home.

Thank you for that 😊

Fantastic day at the superstore in Warrington today. Julie was so kind and helpful. Answered all our never-ending questions, as we went in completely lost as to what we were looking for. A spectacular experience, was able to get a custom sofa done for our room for such a great price!

Been in store today and was helped by Chris he was fantastic and his customer service was outstanding. Quick and easy transition Thankyou very much! Highly recommend the store and staff :)

Great experience on good deals made to measure sofas fot perfect in my lounge, Chris is a good help from middlebrook

Great service and great product. Relaxed and easy purchase with the help of Julie, would definitely recommend.

Gary is a very good sales man, very helpful
Mrs and Mrs fitzpatrick

Joanne from Warrington was fantastic. She was really helpful and great with my child who was running around. Got my dream sofa thanks to Joanne. Thank you

Great service from Chris at Middlebrook. Excellent customer service without being pushy

Amazing stock, big sale and excellent service by Garry, highly recommended

Julie at the Warrington store was amazing, she was very helpful and helped us find the perfect two piece sofa!