Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... Voir plus
L'entreprise a répondu
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... Voir plus
L'entreprise a répondu
Friendly, attentive and helpful staff. Not pushy and sent nice following up after visit. Remembered me two weeks later. Other staff also helpful and knowledgeable. We tried 4 different showrooms that... Voir plus
L'entreprise a répondu
We were immediately made to feel welcome. Si was very helpful, knowledgeable and attentive. We weren’t rushed but were given time to find the right piece of furniture for us.
L'entreprise a répondu
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... Voir plus
L'entreprise a répondu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The customer service was great.The assistant was polite , helpful and friendly throughout the whole process.

Réponse de Sofology - Peterborough
My experience was very satisfying; helpful, polite. I would recommend anyone to visit sofology.

Réponse de Sofology - Peterborough
Famida in Peterborough store was excellent from the moment we walked in. I usually go to a store to look, go home and consider, then order online.
She was that good that I went back to store to order from her.
Excellent service

Réponse de Sofology - Peterborough
Jamie, who served us, was very helpful. He also left us to look around in peace. He did not pressurise us in anyway. We therefore felt very comfortable making our decision.
Thank you.

Réponse de Sofology - Peterborough
Jamie was easy to talk with and the knowledge of the product.

Réponse de Sofology - Peterborough
All the staff were helpful and Ben was easy to get on with and made the process easy.

Réponse de Sofology - Peterborough
Very warm welcome and information about the store.
Myself and my husband made a decision on the furniture we liked. Famida was very helpful to us in choosing the covering for the chairs. She was very helpful when we were completing the paperwork.
Lovely young woman, an asset to your company.

Réponse de Sofology - Peterborough
The customer service was great thanks to Hadi who attended to us. He was really patient and helpful.

Réponse de Sofology - Peterborough
I was very pleasantly surprised with the attention to detail shown by the staff as well as their knowledge of the product. Sia was very helpful and came up with some alternatives I hadn’t thought of

Réponse de Sofology - Peterborough
Famida, was so welcoming and helpful without being too pushy, which helped our experience of choosing a sofa. We were advised of the quality and durability of the material we chose which was important to our choice. We were also shown a swatch colour sample against the actual sofa we had picked out and this confirmed exactly what we wanted. Thank you Famida, we look forward to receiving our sofa in due course.

Réponse de Sofology - Peterborough
Very attentative salesperson, so helpful and knowledgeable.
I came away after ordering just what I wanted .
Can’t wait to get it in my home and start enjoying it.
Very satisfied so far . Hoping delivery and sofa will live up to expectations 🤞

Réponse de Sofology - Peterborough

Réponse de Sofology - Peterborough
Very good experience. Had a lovely lady called Sia who went through everything with us. Was very patient. Did not feel any pressure to buy. Sia gave us excellent customer service answered all our questions. Allowed us the time we needed to to decide and go through everything before we spent on a considered purchase. Best service from a shop that I have had in a very long while.

Réponse de Sofology - Peterborough
Excellent service throughout. Famida was always on hand to help with our many concerns and questions. Options were carefully explained and we felt we were able to take our time without any pressure to buy. The staff made a good cup of tea too.

Réponse de Sofology - Peterborough
The sales person approached us and checked.
Understood our requirement and gave us good option and also shared us a deal which we never expected

Réponse de Sofology - Peterborough
The customer service was brilliant, highly recommend speaking to Kate, she was super and made the process very easy and clear!

Réponse de Sofology - Peterborough
We were helped by Said she also sold us a sofa 5 years ago we didn’t recognise her at first but it just goes to show that she’s great at her job and sold us again another sofa and chair.

Réponse de Sofology - Peterborough
Hadi was so welcoming when we first went in to look for a sofa, we went back the following weekend and purchased what we had seen & Hadi was extremely helpful & knowledgeable, he did not push us to buy extras but explained what we could get for protection etc.

Réponse de Sofology - Peterborough
Friendly staff
Everything explained when ordering our new sofa
Having to wait 15 weeks only down side

Réponse de Sofology - Peterborough
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.