Treated with professionalism the moment we walked through the door. No heavy handed sales tactics. Sales team were knowledgeable and helpful.
L'entreprise a répondu
Unit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Treated with professionalism the moment we walked through the door. No heavy handed sales tactics. Sales team were knowledgeable and helpful.
L'entreprise a répondu
Fantastic experience, knowledgeable sales person who was very helpful. Online app easy to use to confirm order after advice from sales person. We’ll wait to see the standard of product once delivered... Voir plus
L'entreprise a répondu
Very friendly experienced and professional A little surprised they don’t automatically hand you a sofa care kit during the process in with the overall cost, to ensure you use it. You are paying £4,... Voir plus
L'entreprise a répondu
The customer service was top class and the products we asked about were all explained to us in great depth. Caitlin did a top job and we'd definitely recommend the store to others.
L'entreprise a répondu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Enjoyed shopping at Sofology lots of choice no hard sell and Kui was very knowledgeable and friendly

Réponse de Sofology - Swindon
Very good customer service and very knowledgeable about the product

Réponse de Sofology - Swindon
Choosing a small 2 seater sofa was made so easy when we visited Swindon show room. We were given measurements of the sofa we had chosen, which didn’t take long , to double check it would fit in our room. By the afternoon I phoned to order it and put deposit down: it took seconds. The assistant was so helpful, clear with the offers: a very good experience.

Réponse de Sofology - Swindon
Great customer service, really helpful and friendly and all the sofas we viewed looked amazing

Réponse de Sofology - Swindon

Réponse de Sofology - Swindon
Lovely customer service. Not pushy or persuasive. Can’t wait to see our new sofa in our new home

Réponse de Sofology - Swindon
Very good service from the start a very helpful team of people who were all very knowledgable and polite

Réponse de Sofology - Swindon
Had a good experience of buying a recliner sofa with massage from the store as the staffs were really friendly & patient.

Réponse de Sofology - Swindon
My experience in your shop was made very easy by the friendly and helpful attitude, and seemingly vast knowledge from Shanelle who welcomed me, and then served me the next day when I arrived to place an order. Thank you Shanelle! After later visiting 2 other stores, I came back to Sofology and ordered the sofa suite I preferred. The only disappointment was that my favoured suite was not in the sale.

Réponse de Sofology - Swindon
Knowledgable on product and services and very friendly .
Good service all round .

Réponse de Sofology - Swindon
Sales personnel very professional, polite and thorough from start to finish.
Sofa purchased

Réponse de Sofology - Swindon
Katlyn was so helpful when we made our first visit but didn't crowd us so today we went back and made our purchase with her everything was explained to us very pleased with our experience.

Réponse de Sofology - Swindon

Réponse de Sofology - Swindon
Great service & product knowledge. Very welcoming too.

Réponse de Sofology - Swindon
Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to closing but we never felt rushed. We were offered drinks and biscuits, given space to look around and given all the information we needed, before we knew we needed it! I could not praise Shanelle highly enough and we made a purchase that day.

Réponse de Sofology - Swindon
Beautiful customer service the salesman was spot on good knowledge of the product choices he had

Réponse de Sofology - Swindon
We were welcomed as soon as we got in through the door by Kai , offered drinks and were made welcome to browse the sofas at our leisure. He was extremely helpful and showed us all of the sofas and what they were capable of.
We were able to browse at our leisure with no pressure.
When we found a suitable sofa, Caitlin offered assistance, and again assisted us with no pressure put upon us to purchase, a welcome change. She gave us all the details of the options available to us, sizes and measurements and relevant prices. We were given all the time we needed. Well done both for being so helpful and polite .

Réponse de Sofology - Swindon
Kai was amazing helped with everything and was very good with our three kids all staff was amazing with my children.

Réponse de Sofology - Swindon
From the moment we walked through the doors until we made our purchase the staff were really helpful but not constantly following you around.
Shanelle helped us and was absolutely amazing, explaining everything from measurements to ensure it would fit in our home, fabrics and what the sofas were constructed with. ⭐️⭐️⭐️⭐️⭐️

Réponse de Sofology - Swindon
The staff member Shanelle at Swindon has to have a big shout out. Her knowledge was excellent. We were very limited in styles we could have but she helped considerably.

Réponse de Sofology - Swindon
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.