I purchased a standalone Publisher 2021 since MS were cutting it out of Office. I was very skeptical and nervous about loading it as I had to uninstall Office to start with (and reload later). Pleas... Voir plus
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Lisez les avis des autres
I purchased MS Office 365 thinking it comes with digital key that can renew your existing subscription. Instead seller shared new account login that cannot be used with your existing account. Secon... Voir plus
L'entreprise a répondu
After initial hic-up to install MS Office 2024 Hadi in the Chat took remote control and resolved the problem. After 2 1/2 hours patience everything was in place and hopefully working as it is supposed... Voir plus
Hadi was very understanding that I was unable to understand all the moving parts of downloading the software. He seamlessly took control of my computer and with no trouble all was taken care of. I a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Quality first
Coordonnées de contact
28 Marquands Road, 3029, Truganina, Australie
- 3 9013 7712
- info@softwaremart.com.au
- softwaremart.com.au
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had an issue and was attended to very…
Had an issue and was attended to very quickly and all was fixed up.
Very proficient service.
awful couldnt download the software…
awful couldnt download the software couldnt get any support - wnat my money back now

Réponse de Software Mart Australia
Great Supplier No Fuss
I continue to buy from Software Mart because the service, the help and support are no trouble whatsoever.
They have the products I need and it is a streamlined download!
I highly recomend this Company
I received a refund for the product I…
I received a refund for the product I purchased.
Immediate Resolution
I had a minor issue with my order totally due to my own mishap. I communicated the predicament from the other end of the world to Software Mart Aust. And couldn't believe the promptness of the reply. Solution was offered virtually within minutes!!! Not days! not weeks! as with my previous experiences with other suppliers, but pretty much immediately, and with a discount, pretty unheard of these days. Great service
Response was quick and efficient
Response was quick and efficient. I was sent the software very soon after payment. I had a problem with activation - not sure why - and had to send them a screenshot of my experience. They again responded promptly and sent a new activation code . This worked smoothly
My experience is great
My experience is great. I bought two products each at separate occassion. One was quite a legacy software, MS Office 2016 in 2026 (!) and it worked. The other was Windows 11 Enterprise in 2026, quite contemporary. In both cases everything worked, only not immediately. However, their response (just note right email address for support, but it is always clearly visible in their email notification when you get the licensing info) was super fast (once within a few minutes, the other time within 12 hrs, probably due to time difference) and the second time, after their polite, useful and fast response the registration went ok in both cases. So, my experience is that you get really amazing service for a really good price. And the software licenses were genuine, both times checked by Microsoft servers and passed. What I also like is that you get good instrucrions about the installation, better than at MS itself, so I would turn next time to Software Mart Australia again, even if you could buy at Microsoft directly (here you get perpetual licenses, sometimes even those that are not sold publicly or any more, with perfect instructions and for much better price) . Licenses were for worldwide audience in English - just the product that works best.
Hassle free
Hassle free. Instructions provided on how to download and run software was easy. Worth the money. Look out for their promos to get extra discounts on legit software. Will buy again in the future and will recommend to friends. Thanks Software Mart Australia!
It was easy and efficient process and…
It was easy and efficient process and good product
Great Experience
From the start I received my Download promptly even after I spelt my email incorrectly. Then I needed help with the download and they did it all for me. Very impressive service, thank you. Thoroughly recommend Software Mart
Fine By Me
First time I purchased I was wary as the prices are so good. However, that first purchase was over 2 years ago for a Win11 home to Pro upgrade and not an issue. Since then I have bought several Office 2024 LTSC licences without an issue.
Good Customer Service
I was struggling with the install and Hadi helped me out with remote access to get the job done. He was very helpful. I would recommend this company.
Great online purchase experience
Online purchase was super easy due to the clear production description on the website, the quick sending of the license key and clear installation instructions. Well done Software Mart Australia!
Product and Support was delivered immediately…
Product was delivered immediately online as promised. I had difficulty installing (being not really pc savy as a 69 year old pensioner), so I reached out to support via live chat. Response was immediate and they helped guide me through the process with patience, clearly and effectively. Any future purchases I have will be through this company, I fully recommend them to all my friends.
Best value deal for multi-licence
Best value deal for multi-licence I could find. The service was great and product worked great
Initial startup problems
I had startup problems with the purchase of some software from this company. The person was very patient, and accommodating and stuck with me till the software was up and running the way it was supposed to be. I am impressed at the service and recommend the company for its great customer service.
Good and fast service
The product price is affordable, and above all, the troubleshooting service is prompt and satisfactory. Thank you.
I found Software Mart Australia very…
I found Software Mart Australia very efficient with no hassles. Also very quick to deliver. Thank you
After purchase
After purchase, the response was quick and the key worked perfectly with no issues. This was my 2nd time to purchase product from here.
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