Don’t use this site ordered item told out of stock and to choose another item only problem can’t get in touch with them every time I try to contact them Mail says can’t deliver can’t phone don’t use t... Voir plus
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I absolutely loved the toy that I received! I was worried at first ordering, but the customer service reps answered all my questions. I especially love how quick Sohimi was too ship out.
I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Voir plus
Update on Nov 02,2025. Sohimi reached out to me after seeing the review in order to rectify the issue, and was able to determine a factory defect in the toy.. they immediately shipped a new toy... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sex toys online shopping at Sohimi will be the great experience. We are the best online sex toy shop in USA offering the exclusive range of sex toys for sale online at discounted price. Buy sex toys online from the great selection of vibrators, male masturbators, BDSM bondage stuffs, Penis rings, etc.
Coordonnées de contact
1107 S Westwood Ave, Addison, IL, 60101, Etats-Unis
- +1 (419) 561-5697
- support-us@sohimi.com
- sohimi.com
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A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Review of delivery times
Sohimi has contacted me and told me the reason for the longer than normal delay is that my purchase was out of stock in the U.S. and had to be shipped from China. Tracking now shows the package has cleared customs so it will be delivered shortly.
Other than this one little glitch I have been more than happy with Sohimi customer service and the care they provide to their customers. I will not hesitate to reorder from them in the future.

Réponse de Sohimi
Not impressed 2 out of 3 I have.
I've bought 3 so far. The first was Black night which was flawless for a year. Stopped recharging Now there are so many to choose from it's very confusing. So read them carefully. The second I bought replace the last. But it only has twisting motion. The third I read carefully and still ordered wrong. It had vibration and trusting, but no twisting motion. Worse part is it arrived broken. I was able to open it and had a broken screw in one of the thrusting section. I was able to steal a piece to work out of the other 2 to fix it. The black knight to me was the best but only last a year. The website should have a filter that you can check mark what you are looking for. Like, thrusting, twisting, vibration and so on. But they don't. And they only take returns if the quality is no good. Not impressed.

Réponse de Sohimi
Works as designed.
Safe, discrete packaging and the product was intact and functioned as advertised.

Réponse de Sohimi
It's nice to buy a product that does…
It's nice to buy a product that does works the way it is advertised

Réponse de Sohimi
Back to life
Two thumbs up for this product. This product is gentle and it takes me to a full climax with in minutes. Buy it now!!

Réponse de Sohimi
Shipment comes but long delivery time
Made order seven days ago. No shipment has yet been made although I got confirmation of payment. Update: Shipment came but after a long waiting period. Please be aware of time of delivery.

Réponse de Sohimi
Great customer service
Great customer service, they quickly responded to my request and contacted the factory for a replacement part.

Réponse de Sohimi
Strong motor and feel good to the touch
Strong motor and feel good to the touch

Réponse de Sohimi
Missing and damaged items
I ordered 3 items and never received the 3rd item. The other two items came individually and one of them was damaged upon delivery (not the box, the item inside the perfectly fine box was ripped). Just unhappy with the delivery and the fact that I'm missing a third of my order led to this review.
Update: I did receive the 3rd item almost a week after the other two (about 5 days after I posted this review).

Réponse de Sohimi
the person who helped me
the person who helped me, kept me reliably up to date with the whole process and was able to alter my order when I needed changes. Overall very helpful customer service and a very pleasant ordering experience. Thank you

Réponse de Sohimi
Satisfaction
Ordered for the 1st time as the website was easy to use and prices seemed very good. Shipping times were reasonable and what was most impressive was the service received. They were very responsive and helpful, too. What else do you need to know as they checked all the boxes.

Réponse de Sohimi
I have purchased numerous items from…
I have purchased numerous items from sohimi over the last two years. Their products are of a high quality and reasonably priced. The customer service response is quite good and they stand behind their products. I highly recommend their male masturbation devices as they are quite satisfying and never disappoint.

Réponse de Sohimi
Excellent products
Excellent products, very good prices, very serious site. Shipping times are not very fast, but from China it is quite normal

Réponse de Sohimi
This is a great company to buy from!
This is a great company to buy from. I purchased something with an old discount code and then noticed the new discount code was for even more money. They were nice enough to give me a partial refund since I’ve already placed the order. I have bought from them three times now and will buy from them in the future.

Réponse de Sohimi
Recieved a product with a slight defect…
Recieved a product with a slight defect in it. Reached out to Sohimi and they sent out a replacement right away. Definitely would recommend. Thanks again.

Réponse de Sohimi
Customer service was great
Customer service was great. They were quick to respond. They were kind and helped make things right.

Réponse de Sohimi
Dont buy I paid for nothing they stole my money
LAST WEEK I ORDER SOMETHING VERY NICE FOR PLEASURE. I wait for my order i write the support for having information... They said to me my order arrive on 24 already but I never have my order! They dont want send me another toys or refund it's sad. I wrote many time they dont do nothing i lost with sohimi they dont fixe nothing... They tool me it's delivery but it's not true it's lie they stole my money be careful!!! THATS NOT WRIGHT DONT BUY FROM IM

Réponse de Sohimi
Absolutely a scam
Absolutely a scam. Support is no help, claimed my order was delivered one day after I ordered and provided no shipping information. Go else where these are scammers

Réponse de Sohimi
Bought from the UK shop (.co.uk)
Bought from the UK shop (.co.uk) - their slick website with lots of reviews claims they provide fast shipping via UPS, DHL etc. First red flag was when the PayPal receipt was all in Chinese and the payment had been sent to a dodgy looking Chinese email address. In fact the item was dispatched from China via the courier Yun Express and took 6 weeks to arrive to the UK. Tracking was extremely limited (1 week in between scans) so it appeared the item had been lost every time I went to track it. It was sitting around in the UK for 2 weeks before being handed over to Royal Mail for final delivery, and the customs label declared my £95 worth of goods as a free gift with nominal value £2 - so they're knowingly breaking the law too by falsely declaring information to customs. As for the toys themselves... well they're good, but I won't buy from the Sohimi website again. Lots of third party sellers who provide faster delivery.

Réponse de Sohimi
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