Somerset Motorhome Avis 

Im a local person who left a deposit ,then lost my job.I contacted them and they refused to return the deposit.My family are local to the company and have purchased many motorhomes off you over the years.I get you list a sale and prepped the vehicle ,but you would have had to have done that anyway and will sell again.This complete lack of empathy will cost you my familys future sales and i will advise people i know.

A Fantastic Upgrade Experience with Somerset Motorhomes

Six years after buying our first motorhome from Somerset Motorhomes, we decided it was time to upgrade.

Our original experience was excellent. As complete novices, we really valued their honest, transparent approach and the great service before and after purchase.

When we started looking again, we noticed many of the same staff were still there, which gave us real confidence. We found a motorhome that ticked all our boxes, enquired online, and received a reply within the hour. We decided to visit with an open mind.

Zac, who we had dealt with previously, showed us around. There was no hard sell and plenty of time to look properly. We quickly loved the motorhome and agreed a fair part-exchange price for our existing one.

On collection day, the garage team inspected our old vehicle and found a fault none of us had noticed. Zac was completely fair and transparent about the options, and once everything was agreed, we happily took delivery of our upgraded motorhome.

The aftercare has been excellent. This included a full habitation check, MOT, valet, and a thorough handover. They even offer the option to stay overnight at a local campsite, which is very reassuring when getting to know your new motorhome.

We also received a warranty and a follow-up call from the sales team to check everything was going well.

Five years on, we’ve once again had a fantastic experience with Somerset Motorhomes. The professionalism, honesty, and personal service from the whole team have been outstanding.

And our new motorhome? It’s perfect for the next chapter of our touring adventures! 🚐❤️

Highly recommended — thank you to everyone at Somerset Motorhomes!

As a complete novice and thinking about buying "something on wheels" to give me a bit of freedom, I rang the company yesterday and asked to visit, and was invited by John to come on over.
So I arrived today and walked in, and John guessed who I was before I said my name.
A ten minute chat about what I was looking for, and after patiently listening to and answering a shedload of questions, we went for a walk around some amazing motorhomes.
John never tried to sell me anything, he just asked about me. We talked about dogs, and I asked about his health.
You only do that when you like someone.
He left me to look around, brought me a coffee, and left again to my own devices.
I found a motorhome that ticked boxes, and magically John happened to be around again and encouraged me without trying to pressure me in any way.
I left with a lot more knowledge given to me, a better understanding of what I'm looking for, and a real respect for John and the family business as a whole.
I can't buy yet, waiting for the sale of my house.
But I'll absolutely be back when I have the funds, to buy from you guys.
Thank you for today.

Bought my Bailey 79-4 June 2025 from West Somerset motorhomes, had a hab inspection done by another company nearer my home town, and they found a few minor faults. I sent a copy of the inspection to West Somerset m/h in June 2026, the asked me to take the van back to them, no questions asked. When I arrived and was met by Nicky who listened to my concerns and arranged two technicians to attend my van immediately and they between them rectified the issues.
I’ll be taking the van back to WSM/homes next year for my hab check, to someone who I can trust
What great service and ongoing support
Thanks to all

Due to my wife's health we reluctantly decided to sell our beloved motorhome. I found Somerset Motorhome Centre from a magazine advert.

They made the whole process so easy. Nothing was a problem and every query was dealt with to my satisfaction and in a highly professional manner by Zac, Stuart and Simon. They went out of their way to make sure I was happy. They understood the emotional attachment one gets to a motorhome and dealt with it an intelligent and sensitive manner.

I could have possibly got a little more by selling it privately, but the hassle and headaches involved would have left bad memories of our ownership. I am so pleased I found these guys.

I honestly can't recommend them highly enough.

We bought our Elvis Majestic home in early May. The staff were extremely helpful, polite and professional right from the start looking around the centre, to the purchase and the handing over. Having used it , it exceeded all of our expectations and even had a courtesy call from them to see how we were getting on with it.
K & L Yeovil

First thing, we would like to thank Nicky and her team, including Peter the electrical guru, who have been absolutely fantastic in helping and sorting out an ongoing electrical problem we had been having. Peter said it wouldn't beat him and it didn't. Would highly recommend Somerset Motorhomes for 5 ⭐ after care. Once again thank you all and we look forward to our next travels.

very pleased with the van handover was excellent by a chap called Paul, a very knowledgable man. Stewart in sales is amazing sorts everything out for you, he couldn't be more helpful nothing was to much bother for him. thank you Stewart. we did have a small problem with admin that did cause us some stress but Stewart sorted that for us.we did have the waste water valve fail on us after one night in van but I got a brand new one for £70 on amazon which I fitted myself not worth taking van back to taunton and back would cost me more in fuel so was happy to do that. overall was happy with Somerset motorhomes smashing selection of vans enjoyed our experience.

I was waiting in reception to collect my van after some having some warranty work done. A couple said to me they used to go elsewhere to buy their vehicles but would never go anywhere else since finding this company. I totally understand their comment as I have found nothing is too much trouble for the team. And it feels like a team! Lovely atmosphere - friendly and efficient. Thank you Somerset Motorhomes.

Collected our motorhome yesterday and could not thank Simon enough for all his guidance and knowledge. He is very professional and we are both very pleased with our purchase. I am sure we will be back should we wish to upgrade! Many thanks Merv and Trish.

We purchased a 6 berth Bailey Autograph 765 from Somerset Motorhomes. We were served by Simon who was amazing,and went above and beyond what other sales men usually do. Nothing was to much trouble,not pushy. We were left alone to make our own minds up.We bounced figures around,and were left to discuss between ourselves.. A few niggly things that were all sorted by the handover. We would go back again,and highly recommend Somerset Motorhomes..

Having purchased our tourer 6 weeks ago. We have been on our first tour around Cornwall, as we were ready to head east the clutch went bang clunk and panic set it. Contacted SMC we drove an extra 100 miles to find the pin that connects the cylinder had broken . 3 hours after arriving all fixed allowing us to head to our final destination after two weeks touring for the first. A massive thank you to paul and his fab mechanic who gave Dorothy a fix. Cannot recommend Somerset motorhomes enough . Thank you .

We have not yet bought a motorhome yet, e were passing today while on holiday having been looking for a while. We found the range was excellent motorhomes to suit all budgets and a big variety of make but, sizes and layouts. We are very confident we will soon buy from this company. We found Jon so so helpful today, we got all the information we needed, took a test drive, no hard pressure selling just really helpful in making sure we get the right motorhome for us. We will be back to buy our motorhome in the very near future.

Buying process was easy and straight forward. We did need some warranty issues sorting out and the aftersales customer service which we was given was 100% and bent over backwards to help us . A special thank you to Nicky , Paul and Russell for the best customer care we have ever had.

Buckle up this is a long one.
Purchased a low mileage Motorhome August 2024 and during the sales pitch we were told they offer a free 6 months warranty which would be better than any insurance policy.
First issue was the engine cutout on the way home to Cornwall, restarted and phoned to be told as the warning light was amber to keep going and it would reset itself, if the problem persisted they would rectify this. It continued until after the 6 month warranty period, we managed to get a diagnostic carried out as the warning light stayed on long enough, fault was regarding fuel pressure and when we phone firstly they said it was outside the warranty period, then agreed to have a new fuel filter fitted, and have now refused to pay for this. We were told a full service would be carried out prior to collection, but they relied on the fact a service had supposedly just been carried out to not do this.
The condensate drain on the fridge did not work, and when I removed the external cover to gain access to the rear, the drain pipe still had the manufactures plug in it, so this had never been checked.
Both engine and leisure batteries failed fairly quickly after purchase, not covered by warranty, would only pay for one battery. The leisure battery continued to deplete quickly, and on reading the manual, the vehicle should have been supplied with two not one, something else they have not paid for.
Motorhome started to shudder over 40 mph, rear tyre out of shape, had to replace both rear tyres, not covered by warranty, offered to pay for one.
Having driven only 4000 miles in twelve months the clutch failed costing just short of £1500.00 to rectify, and the lastly the drivers door lock stuck causing the central locking system to fail, again rectified both of the last two items, and when approaching Somerset Motorhome, was told as I did not contact them, they would not consider any payment.
All the other problems, we had to drive from Cornwall to Somerset, return back and forth by train at our cost.
To add insult to injury in their last e mail were they refused any financial compensations , after I had posted letters twice with all invoices with no response until I e mailed them, they finished off with “ you go on to enjoy plenty of holidays in your Motorhome”

Downsizing and searching we were pointed towards this company as they had the vehicle we wanted, from the first phone conversation to pick up all the staff were helpful and friendly with no pressure to purchase.
On pick up the handover was instructive and pleasant, unfortunately driving home the abs light came on and i had to make a call for warranty which again was no bother and i was instructed to have repair done locally as we live 2.5 hours away, repair sorted and bill paid promptly and we are on our way again.
All the staff are efficient and friendly and i cant rate them any higher, just read the reviews.
kind regards

We'd been talking about upgrading our Motorhome and looked around different Motorhome sales forecourts.
I saw a Motorhome advertised on Facebook, showed it to my husband. The following day we went to view the Motorhome, although it was a lovely vehicle it didn't quite meet our requirements.

Zac asked if he could help us, he allowed us to wander round the site and to shout when we needed his assistance. When we found the 1 that suited our needs, Zac was brilliant.
There was NO pushy sales pitch, we discussed the process of a Part Exchange. We gave Zac details of own Motorhome (Make, Model, Year of registration, mileage and condition of our Motorhome) from this Zac made us an offer against what we wanted to buy.

A date for collection was agreed.
Today, (19.11.25) we picked up our beautiful new motorhome.

Paul, at the collection depot was very polite and professional. He gave a complete and detailed handover of how everything worked.
He assured us that if we had any issues with our new motorhome not to hesitate in contacting them.
The staff at Somerset Motorhome Centre were all very polite.
We woukd 100% recommend this company.

Downsized to van conversion and from purchasing it, collecting and having some small repairs done we could not have been happier.
Always go that extra mile and nothing is too much trouble.
Thank you all. We love our van.
Sue and Bill Lawry

Yesterday, I was in trouble and panicking. I needed a part desperately and Stewart Hill at Thornfalcon gallantly came to my rescue. Added to this, he gave me the much needed part and I cannot thank him enough. Without his help, my holiday would have been ruined.

A very helpful and friendly service, the team made us feel very welcome, they explained everything thoroughly and allowed a full inspection of the vehicle. All information given and full facilities available at the site. I highly recommend going here and it was worth the trip to buy a beautiful motorhome. Thanks for the professional service and smooth transaction