Marquis Leisure Avis 

Paul the service manager was reliable, thoughtful and courteous as usual. Any work required was professionally explained and supported. I will have no hesitation in rebooking for next year.

We recently took our Motorhome in to Marquis Devon for its annual habitation check and have nothing but praise for the service we received. It was completed quickly and the few things required were all explained, confirmed over the phone and completed by the time we picked it up. We have used this branch for the last 4 years and service has been consistently great. Thank you!

As previous customers We were recently contacted by Marquis Leisure in regards to the Caravan and Motorhome show and would we like to make an appointment with them if you we were interested in one of there Motorhomes , We replied to this offer as we were interested in a Mobilvetta . We were then contacted by Dave from the Preston Branch to confirm the date and time which we did and heard nothing else ? We turned up to the Marquis Leisure stand at the date and time organised and after asking a few people we were told Dave was not at the show end off no interest shown or apologies given , The lack of professionalism is mind blowing , they invite you to a meeting and then dont turn up or email to say they wont be there or make alternative arrangements ! Why Bother plenty of Motorhome Dealers .

Thanks to Shaun and his team at the Plymouth branch. They where very helpful and informative. Nothing was to much trouble. Total opposite from the negative response from the Exeter branch. Where we where treated totally different as we didn't buy the vehicle from them, yet it was supplied my Marquis. Plymouth 10/10 thank you.
Barry Greasley

This is the first time that I have used Marquis Service for my caravan and what a refreshing change. Booking in was easy, and you don’t have to wait months for a service. The staff are very friendly and informative and the work is completed promptly. Documentation upon completion is clear and comprehensive.
Overall i am very happy with Marquis Service and will be using them again and would recommend them. 😁

First habitation check for our motorhome and everything carried out very well.
The usual friendly welcome, and the van returned on time, even including a few small items that we were expecting to require a return visit.

We purchased our new Motorhome 3 weeks ago from Marquis of Exeter. We cannot fault them. We dealt with Martin, he was extremely helpful, knowledgeable and nothing was too much trouble. He was not a pushy salesman and gave us confidence to purchase our Motorhome. We then dealt with Leah for the handover. She spent at least 2 hours showing us how everything operated. Her explanations were easy to follow. She was very patient, as we had many questions. Again, nothing was too much trouble. We have every confidence that if there are any problems during our warranty, they will be there for us. From Nick & Dawn

Marquis Guildford had my motorhome for over 2 weeks with no updates as to how long they may need to have it. No idea whether part that had broken (Truma heating control panel on a 17 month 5000 mile van bought from them) would be covered under warranty (they asked for proof of HabCheck cert as definately would not be covered if not had one, this was provided but still not able to say if part was covered under warranty). Was very worrying for me. I did email after 2 weeks asking for news and how long it would be but was just emailed back cc'ing someone in the warranty department saying they would update me. That never did. Finally got an email saying I could come and collect van (even then I didn't know whether the control panel was covered or not). I turned out it was covered. Still had to pay £120 for an hours labour to have the panel diagnosed (as broken). A bed lowering issue that had resolved itself was also checked.

I needed to fill up the LPG tank on my Auto-Sleeper Motorhome at Exeter. The sign on the pump said out of order, so I went into the shop to ask where the nearest fiiling place was.
The staff said it was only the meter that was not working properly and they could give me some gas but couldn’t charge.
Excellent customer relations.

We recently purchased our Fiat Auto-Sleeper from Marquis Newbury. We were so well supported and informed throughout the whole purchasing process with no pressure but friendly charm.
Ashley & Lee were both very professional and knowledgeable.
It was a lovely experience collecting our vehicle. It was waiting for us clean and fresh inside & out. Keith was great talking us through every aspect and function of our van. This was backed up with the offer of further support any time in the future.
We have had dealings with another motorhome company recently where we were hugely disappointed, so we’re very wary on this purchase; We needn’t have worried with Marquis.
We would highly recommend the Newbury Chieveley team.
Sarah& Antony

Excellent service and customer care. Always polite and obliging.
Highly recommend Newbury branch

Had the pleasure of dealing with James when purchasing our new caravan, such a great experience no pressure easy process such a friendly guy, then another guy who doesn’t like his name mentioned so will call him Bambi he dealt with the handover and was absolutely brilliant, both guys went above and beyond to suit what what we wanted , would highly recommend both and the company they work for , they are a credit to marquis

Friendly efficient service from Rebecca the receptionist and all the team who undertook the habitation check

I have always found service and sales staff at Marquis Hampshire helpful and friendly, whether it’s for purchase or service. From the valet team through to the branch manager Richard Morse, always made to feel welcome!

I’m righting this review in recognition for the level of service and communication given to me as a returning customer to Marquis Tewkesbury-Service Centre and this largely being through the professionalism shown by Aimee on service reception.
Despite some frustration from previous communication and latent defects with our motorhome she took a pragmatic and fresh approach to dealing with them, engaging the branch manager as necessary to reach a mutually agreeable position in terms of resolve.
This was a restorative visit in many ways so I have high hopes for a return trip to resolve warranty items.

Purchased a new motorhome from Daren at Marquis in Southampton.
Was a great experience from the start, no pushy sales talk just friendly and extremely knowledgeable listening to what I required and advising what would suit me best.
Even after the purchase emails re queries and questions have been answered promptly and great advise given.
I even phoned them on a Saturday afternoon with a query on my first trip away and they ran through everything to ensure I wasn't doing something wrong.
Would highly recommend them to anyone looking for their first motorhome.

UPDATE: Marquis Leisure's reply claims the settlement was purely on "commercial grounds" with no admission of liability. However, the fact remains that a settlement was only reached after an independent expert's conclusions supported my case. While they may dispute those findings and wish to close the matter, consumers deserve to know that getting a resolution required an extended dispute and independent intervention. I stand by my original review as an accurate reflection of my experience.

Just had the first of our two inclusive Habitation Inspections. I have nothing but praise for Harriet and her team at Poole. They could not have been more helpful and its the sort of service which will bring me back to Marquis when we next change our Motorhome.

I would certainly recommend Marquis without any hesitation whatsoever.

Fantastic service from the moment we walked through the door. No hard sell but always someone available with great advice especially as we are first time motor home purchasers. All the staff at the Gomshall branch were so helpful. Graham and Adil are very friendly and patient. Chris the head man was great. And Ben who handles the handovers needs a medal. He was so lovely. So patient with us especially with the many questions we asked.
In fact every person we met made the whole purchase super smooth and easy.