Fabulous service provided by the team at Sort Refer and their suppliers, many thanks to everyone involved
L'entreprise a répondu
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Lisez les avis des autres
SortRefer have always been a pleasure to deal with. Any query is never too much trouble. Lauren Angus is especially helpful and always answers any queries, with very speedy responses, which is what yo... Voir plus
L'entreprise a répondu
Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on han... Voir plus
L'entreprise a répondu
Our regional support manager Lauren Angus is always super helpful and pro-active when called up and she is always quick to help where she can and provide a solution. She instils trust in referring Sor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A free to use, online portal for Mortgage Intermediaries, for Conveyancing, Surveys, Wills and much, much more.
Coordonnées de contact
Burdsall House, Derby Conference Centre, London Road, , DE24 8UX, Derby, Royaume-Uni
- 0333 456 4567
- enquiries@sortrefer.co.uk
- sortrefer.co.uk
4,6
Excellent
361 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service from Lauren Angus would definitely recommend
Lauren was extremely efficient in escalating a case I was having issues with & kept me updated on a regular basis along the way. Helped to diffuse a situation with a client which could have easily turned out as a complaint. Would recommend.
21 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your feedback! We’re thrilled to hear that Lauren was able to support you efficiently and keep you updated throughout the process. It’s great to know her efforts helped resolve the situation smoothly and prevented it from escalating. We truly appreciate your recommendation and are always here to help if you need anything in the future.
Very slow service
Very slow service. The mortgage offer expired once before completion. The mortgage completed just in time before the extended offer expired. Communication was poor.
19 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for taking the time to share your feedback. As an intermediary, our role is to support the process and liaise between parties, but we do not handle the conveyancing work or control the timescales involved in the legal process.
That said, we understand how stressful delays can be, and we appreciate your patience, If you would like us to look into anything further or provide more clarity on the issues we’d be happy to help. please email us on feedback@sortrefer.co.uk Your feedback is valuable and helps us improve the service.
Great company and really pleased with…
Great company and really pleased with the service they have offered since referring my client's through this system.
7 novembre 2025
Avis spontané
Réponse de SortRefer
That's wonderful to hear! Thank you for the positive feedback. 😊
We are delighted that you are really pleased with the service and that you've had such a good experience since referring your clients through the SortRefer system.
We strive to be a great company to work with!
Great simple quote system
Great simple quote system, clear for clients , competitively priced .
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for taking the time to leave us review! We're pleased we hit the mark on so many key areas. Thank you again!
SortRefer has been consistently very…
SortRefer has been consistently very good. The company is very competitive on price. Level of service is excellent as all case queries and issues can be resolved timely and effectively.
6 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for this fantastic feedback! We are delighted to hear that you find SortRefer consistently very good.
Ensuring that all case queries and issues can be resolved timely and effectively is a top priority, and we appreciate you recognising our efforts in that area!
10 years of great service
I have used Sort Refer for over 10 years and have always had great service. When there is problem with a firm of solicitors they are always on hand to help. Highly recommend.
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your loyalty and for using SortRefer for over 10 years!
Hearing that you have always had great service over such a long period truly means a lot to our team. We are also committed to ensuring that whenever there is a problem, we are always on hand to help. We appreciate your high recommendation!
Quick and easy to use platform
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for your feedback! We are delighted to hear that you find the SortRefer platform quick and easy to use.
Efficiency and simplicity are key priorities for us, and we appreciate you recognising them!
It has been my first time using Sort…
It has been my first time using Sort Refer and I must say I'm very impressed! I was looking to recommend some solicitors to a client and everything online was so straight forward and easy - would def use again! :)
CLAIRE ALLEN
MORTGAGE MAKER
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for sharing your experience as a first-time user of SortRefer!
We are thrilled to hear that you were very impressed with how straightforward and easy the process was for recommending solicitors to your client.
We work hard to ensure the online experience is seamless, and we're delighted to know you would definitely use us again!
Sort Refer has been great with all my…
Sort Refer has been great with all my cases. Any issues are resolved promptly & professionally. The system is also very easy to use!
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for the glowing review! We are delighted to hear that SortRefer has been great with all your cases.
We aim to provide prompt and professional resolution for any issues, and we're thrilled that this has been your experience. It's great to know that you find the system very easy to use!
We appreciate your business and look forward to continuing to support your work!
A service that delivers
Over the years there have been countless firms doing the services SortRefer offer but rarely do they deliver. Excellent products and service and if there is a problem, it gets sorted
7 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for this excellent feedback! We truly appreciate you recognising the consistent quality of SortRefer's service.
We're proud to be the company that consistently delivers on both excellent products and service! 😊
Your review is a great encouragement to our entire team!
Perfect for Admin!
As a mortgage administrator I love using sort refer to communicate with our solicitors on cases. It makes the process extremely easy and has all the details and updates I need on there for convenience - Alicia Scally
7 novembre 2025
Avis spontané
Réponse de SortRefer
We are so glad that SortRefer is making your job as a Mortgage Administrator easier by streamlining communication with your solicitors.
It's great to know that you find the platform convenient and that it provides all the details and updates you need for your cases.
We appreciate you taking the time to share your positive experience!
Big thank you Sort Refer
I just wanted to say a big thank you to Wayne at SortRefer for his help. He dealt with my issue quickly and kept me updated throughout the process. His communication was clear, professional, and friendly really appreciated the efficient support! Gaia Financial Limited
3 novembre 2025
Réponse de SortRefer
Thank you so much for your kind feedback! We’re delighted to hear that Wayne was able to assist you promptly and that you appreciated his communication and support throughout the process. We’ll be sure to pass your comments on to him and the team. It’s always great to know our efforts make a positive difference.
Fantastic proposition and fantastic service
I always instruct Solicitors through Sort Refer for added peace of mind. It's very rare that I ever need additional support but on the odd occasion I haven't had the response I need from a firm, having a point of contact at Sort refer is great as they really take ownership of things and ensure a resolution is reached. Ruth and Paul are both amazing and go out of their way to provide support which is next level. Being able to offer the second search promise to Clients is so valuable along with their no completion, no fee structure.
3 novembre 2025
Avis spontané
Réponse de SortRefer
Thank you for your fantastic feedback! We’re delighted to hear that Ruth and Paul provided such exceptional support and made the process smooth and reassuring. It’s great to know that our second search promise and no completion, no fee structure add real value for you and your clients. We really appreciate your kind words and continued trust in Sort Refer!
Rebecca was very responsive to what was…
Rebecca was very responsive to what was a non-standard remortgage with time sensitive pressures which were dealt with in a speedy and professional manner. Hope we can work on a few more cases together:)
31 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you for your kind feedback! We’re delighted to hear that Rebecca handled your time-sensitive remortgage efficiently and professionally. We’d be thrilled to work on more cases with you in the future!
Fantastic Support from Sort Refer
I had a case that required urgent assistance, and I was fortunate that Lauren Angus took my call. From the very first moment, she was exceptionally efficient, proactive, and supportive.
Lauren truly pulled out all the stops to ensure both my client and I were looked after. She provided quick, clear updates throughout the process, which allowed me to manage my client’s expectations and relieve their stress during a time-sensitive situation.
Her professionalism, calm approach, and genuine care made a huge difference, and I’m incredibly grateful for the way she handled everything. Lauren is an absolute credit to the team.
30 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your wonderful feedback! We’re thrilled to hear that Lauren provided such efficient, proactive, and supportive service, especially during a time-sensitive case. It’s fantastic to know her professionalism and care made such a positive difference for you and your client. We’ll be sure to pass on your kind words to Lauren, she’s truly a credit to the team.
Quick and efficient service as always
30 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your kind words! We’re delighted to hear you found our service quick and efficient, it’s always a pleasure to help!
Huge shout-out to Ed
Ed had been so helpful with one of my tricky cases, despite how frustrating it has been he's always cheerful and happy to help! Made a stressful process much easier - thank you Ed :)
17 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your lovely feedback! We’re thrilled to hear that Ed was able to support you through a tricky case and help ease the stress of the process. His positive attitude and willingness to go the extra mile really do make a difference, and we’re so glad it showed in your experience.
We’ll be sure to pass on your kind words to Ed, he’ll really appreciate them. If you ever need anything in the future, we’re always here to help!
Bryony and Rebecca a fantastic team
17 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you for taking the time to leave us a five star review! We look forward to working with you again in the future.
with the best will in the Mortgage Advisor
with the best will in the world, there are issues with many solicitors nowadays. However, having Sort Refer back me & my clients up, makes these issues less concerning with any problems we are experiencing.
Lauren Angus at Sort Refer has demonstrated a willingness & concern with any issues I have had, & provided valuable help when needed. This gives me much reassurance dealing with Sort Refer & their panel of solicitors.
15 octobre 2025
Avis spontané
Réponse de SortRefer
Thank you for your honest and thoughtful feedback. We completely understand the challenges that can arise in the conveyancing process, and we're so pleased to hear that having SortRefer behind you and your clients provides added reassurance.
It's great to know that Lauren has been able to offer the support and attention needed to help navigate any issues, we’ll be sure to pass along your kind words to her. We're committed to making the process as smooth as possible, and it's rewarding to hear that this has made a real difference for you.
Thanks again for your continued partnership with SortRefer. We're always here to support you and your clients. 😊
Always there when you need them
I have had a tricky case that has needed Ruth and Paul to both step in on and they was extremely helpful and supportive to get things moving for the client. Always there to help.
24 septembre 2025
Avis spontané
Réponse de SortRefer
Thank you so much for your kind words and for sharing this wonderful feedback!
We are delighted to hear that Ruth and Paul were extremely helpful and supportive in handling that complex case and ensuring things moved forward for the client. That dedication is what we strive for. We'll be sure to pass on your kind words to Ruth and Paul.
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