Soulful Food Avis 

672
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup -... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic tasting meals make your life so much easier, getting in from work do some veg or salad pop a meal in the microwave bobs your uncle. Also communication from the guys at soulful food is grea... Voir plus

Noté 5 sur 5 étoiles

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!! The prepackaged week supply box was very good value for money and I will de... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Livraison de repas à domicile
  2. Fabricant de produits alimentaires
  3. Producteur de produits alimentaires
  4. Service de livraison des courses
  5. Service de commande de repas en ligne

Écrit par l'entreprise

Soulful Food makes delicious ready meals, soup and salad dressing with nutritional goodness in an easy to use OnePot, available for retail and wholesale.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

672 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(672)

1 avis reçu au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service, always delivered on time and packed well

17 novembre 2021
Logo de Soulful Food

Réponse de Soulful Food

We aim to please! Thank you for your review!

Noté 5 sur 5 étoiles

ONE POT MEALS - PERFECT FOR LUNCH

I buy the one pot meals. They are a perfect size for lunches and quite filling. I have tried them all apart from the ones with quinoa, as I don't like it.
They are really healthy and very tasty, just a few minutes in the microwave and you are good to go.

16 novembre 2021
Logo de Soulful Food

Réponse de Soulful Food

So glad you enjoy the OnePots! Thanks for leaving the review - we couldn't ask for more!

Noté 2 sur 5 étoiles

I was so looking forward to receiving…

I was so looking forward to receiving my first order with you. The order went through and the payment was fine and I even got a confirmation email letting me know when the items would arrive. However the next day I received another email stating you don't deliver to my area and so you would be cancelling my much wanted order.

Now I may live in the Highlands, and geographically the Highlands is still in mainland UK, so I don't understand why deliveries from your company can not be made to my area. I live 10 minutes away from the city of Inverness so I am still confused as to why we are penalised when it comes to trying to purchase goods that we would like, only to be let down by certain company's that do not have geographical knowledge of the UK.

It;s a shame as your food items looked so appealing and I would like to think that after purchasing some of your items, I would have become a regular customer of yours.

15 novembre 2021
Logo de Soulful Food

Réponse de Soulful Food

We're very sorry about the delivery situation Shona and that we can't currently deliver to the Scottish Highlands, we really want to, and we're working on it! We've updated the website to make this clearer now ♥️

Noté 5 sur 5 étoiles

Brilliant food

Brilliant food, all natural and tasty, great customer service and turnaround from order to delivery!

8 novembre 2021
Logo de Soulful Food

Réponse de Soulful Food

Thank you for your review! So pleased that you had such a great experience and enjoyed our meals so much!

Noté 5 sur 5 étoiles

Great tasting food

Great tasting food - tastes home cooked. Also great variety.

4 novembre 2021
Logo de Soulful Food

Réponse de Soulful Food

Thanks A! We can't wait to see what you order next!

Noté 1 sur 5 étoiles

7 day 'box' - Handling not professional and doubts on freshness

I ordered a 7 day 'box'.
The delivered box had 2 of the items where the top had been pierced so it was not handled correctly and I had no idea of the condition of the fresh food.
One of the items , although it had a 'USE BY' date within a few days time was showing as 'inflated' so again I was not sure of the freshness.

The other items were fine and I did enjoy those labelled as spicy.
Therefore I was mainly disappointed with the fact that the handling and freshness of some items was not done properly, considering how much was paid.

27 octobre 2021
Logo de Soulful Food

Réponse de Soulful Food

We're really sorry to hear that your delivery wasn't up to our usual standards. We'll take a look into this straight away. Do feel free in the meantime to email us at hello@soulfulfood.com if you have any further comments.

Noté 5 sur 5 étoiles

All round excellent..

All round excellent... food and service!

25 octobre 2021
Logo de Soulful Food

Réponse de Soulful Food

We couldn't ask for more than that - thank you for the review!

Noté 5 sur 5 étoiles

Tasty meals

I love these tasty and healthy meals I usually take one to work for lunch to be honest I haven’t tasted one I don’t like it’s a pity that supermarkets never stock the full range

25 octobre 2021
Logo de Soulful Food

Réponse de Soulful Food

Thanks for the review Ian and we're glad we're keeping your lunchtimes interesting! We're always looking to expand our supermarket range.

Noté 5 sur 5 étoiles

Really delicious food

Really delicious food wether you are vegan or not.
Rush a quick pot to fill a hole.
Better to put into a bowl a take some time, it is so good to eat food with a depth of flavour created with skill and quality ingredients.

21 octobre 2021
Avis spontané
Logo de Soulful Food

Réponse de Soulful Food

Thank you Chris, we're pleased you found a Soulful moment in your day ❤️

Noté 5 sur 5 étoiles

Very efficient

Very efficient, great communication and packaging

14 octobre 2021
Logo de Soulful Food

Réponse de Soulful Food

Thanks for the review Adam! We love our packaging too 🎁

Noté 1 sur 5 étoiles

Incompetent.Late.Poor communication.

Ordered 5 days in advance and these imbeciles sent order late, did not contact me, or inform me what was going on till i contacted them. All round poor communication. The incompetence comes from sending order to the wrong address, then letting me know a day later, your order is not going to be delivered. We can deliver it one week later, oh great thanks but will you deliver it to the right address. Absolute joke of a company. Seem very lazy and inconsiderate, i will assume its just like there food. I will never recommend mediocrity and incompetence. I wont be using them again and buyer beware.

17 septembre 2021
Avis spontané
Logo de Soulful Food

Réponse de Soulful Food

Hi there,
We are very sorry to read how unhappy you are with the service you received.
We take matters like this very seriously and in this instance, this issue happened in extenuating circumstances where a computer had broken and human error is to blame. We wouldn’t know there was an issue until you didn’t get your delivery. It was offered to be replaced the next day but instead, you received a refund as requested. Should you wish to discuss this further, please drop us an email at hello@soulfulfood.com

Noté 5 sur 5 étoiles

Great food

Great food ! Well packaged and promptly delivered. Easy as that !

18 août 2021
Logo de Soulful Food

Réponse de Soulful Food

Thanks Abi! We're pleased you found us so easy and convenient 😍

Noté 5 sur 5 étoiles

Just amazing

Just amazing. I've had a so many great vegan meal options recently. I feel this company take a pride in great flavours, great ingredients and proper textures.

16 août 2021
Avis spontané
Logo de Soulful Food

Réponse de Soulful Food

Thanks for the review Brendan! We certainly do take pride in our bold and delicious flavours, and we're proud that everything we make is done with the best ingredients ♥️

Noté 4 sur 5 étoiles

Overall very good vegan food

Overall very good vegan food. Not a vegan myself (currently vegetarian) and was positively amazed by taste and the nutritional values (a lot of other vegan options I see have high carbs and fat and are low in protein). Could be 5 stars if the minimal free delivery order was lower in price or if the food had slightly longer use by dates (I didn’t manage to finish all of the food before it expired and the texture from a couple of packs I put in the freezer was nowhere near as nice) or if more supermarkets stocked your products (currently only saw limited options in whole foods which is too far away to go there frequently).

11 août 2021
Logo de Soulful Food

Réponse de Soulful Food

Thank you for the review Georgy! We're thrilled you enjoyed us so much!
You can find our yummy meals in Tesco, Ocado and on Amazon Fresh ♥️

Noté 5 sur 5 étoiles

Perfect Pots

I've made multiple orders through Soulful and every time they've been brilliant. There emails are straightforward and easy to understand and their is a good level of communication until the delivery is received. The courier they use always seem to deliver on time, are able to find the address and don't tend to mishandle the parcels either. The food itself is excellent and full of flavour, filling and bursting with goodness. My personal favourite is the lentil dhal which is one of the best microwave curries i have ever tasted and would hold its own against super premium brands. They're generously portioned and I like they they're packed full of goodness. They also freeze perfectly and are easy to defrost for a quick meal. I would 100% recommend to anyone.

10 août 2021
Avis spontané
Logo de Soulful Food

Réponse de Soulful Food

Mrs Jones, we don't write our own reviews, but if we did, they'd look like this! Thank you for such a great review!

Noté 4 sur 5 étoiles

Lovely tasty food

Lovely tasty food. A bit spicy for me at lunch time. No complaints otherwise

1 août 2021
Logo de Soulful Food

Réponse de Soulful Food

Thanks Sandy! We have lots of OnePots with little to no spice that can bring some soul to your lunchtimes!

Noté 5 sur 5 étoiles

Food absolutely gorgeous

Food absolutely gorgeous, delivery awful DPD. Food left outside someone else’s house all day in heat. Took hours to locate.

22 juillet 2021
Logo de Soulful Food

Réponse de Soulful Food

Thank you for the review Shelley! We're thrilled to hear you loved our tasty meals! We will take the delivery feedback on board, if you have any more information, please email hello@soulfulfood.com ♥️

Noté 5 sur 5 étoiles

I’m going through chemotherapy and…

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!!

The prepackaged week supply box was very good value for money and I will definitely buy again!!

It ticks all my boxes, vegan, healthy, nutritious, delicious and not cooked by me! The quantities were generous and even my “meat and two veg” husband loved them!

19 juillet 2021
Logo de Soulful Food

Réponse de Soulful Food

Thank you very much indeed for your review Philippa! Sending our best wishes from Team Soulful ♥️

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus