Southdownsinsurance Avis 

The site is very clear and asks the right questions.

I have spoken to Hannah today & the lady was absolutely helpful.

I love to use this company. The online application is really simple and they also have an excellent customer service helpline too.

My wife had put the incorrect date of birth , and didn't notice till she had printed the form off, they were very helpful and had a nice manner through out.

Southdown was recommended by money saving expert app amongst others. I chose this based on what they were offering suited wife and I.
What I liked is that we didn't have fill out the details of medication taken by my spouse but they can directly get information from the GP.

Hayley made renewing and upgrading my policy super easy. My new policy was competitively priced and covered everything that I needed.

Read the small print!
My son had his flight delayed requiring an overnight stay overnight which meant he missed a second flight. Southdown said their policy didn’t cover this because the delay was caused by pilots exceeding their flying hours. When we challenged this as being a common problem and something they should cover, it then took them 2 months of running around filling in paperwork and in many cases, repeating the same paperwork, only to state that they still would not reimburse my son.
Customer Service is atrocious as all calls were routed to AXA in America. The telephone lines were extremely poor quality and agents could not be heard resulting in calls taking much longer than necessary trying to decipher what was being said.

Very Quick, Straight Forward and easy to complete. Would definetely use again.

Polite and efficient staff member.very reasonable price.
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Brilliant customer service, always answer quick, they know what they are doing abd great premium.

Answered quickly. Clear information.

Spoke to Lauren who was very helpful and very pleasant to talk to, she made everything simple. I arranged a new travel policy for myself but Southdowns cannot cover my husband as he is now 76.

As usual great price and fast friendly staff

Sepp was brilliant informative and quick to provide me with the cover needed for my amended policy. Thank you!

Excellent advisor very helpful and informative

Southdown insurance always comes through for me. I can always depend on finding the insurance that suits the occasion.

Very helpful & easy to make changes I needed
Cassie was excellent & made sure I got the best available deal

I have now been insured with AXA via Southdowns for the second consecutive year. On my last trip to Italy my luggage was stolen from our rented car at a service area on our way to our destination from Milan airport.
As there wasn’t any sign of breakage, we only noticed the missing luggage at our arrival at destination when offloading the car boot.
After calling AXA to report the happening we were reassured and asked to file a full claim via the AXA website on our return. We went to the Carabinieri (Italian police) to raise an official theft report.
When back home, after all the inconvenience that a stolen bag abroad can cause. It took me 3 days to raise the claim as AXA website was not working.
All the above, frustration, waste of time, money loss but mainly loss of my intimate values… All this for absolutely nothing, as my claim to AXA was refused due to one clause, which makes absolutely no sense.
So, the clear conclusion is that having a travel insurance with AXA is pointless as in any case they will find any excuse on the (small print) to avoid paying what you lost. One thing they will never be able to pay me back, my loss of time and effort in raising a claim for pointless cover. Rest assured, I will never insure myself again with any related AXA travel company in the future and I will share my disappointing experiences with anyone who asks.