Southdownsinsurance Avis 

We are extremely disappointed in the service we have received - we were notified that our existing European annual policy would be auto-renewing, but as we were due to travel outside of Europe this year, we took out a new annual global policy, to replace our existing European policy.
They gave us the new annual global policy, however, 2 weeks later proceeded to renew the European policy without notifying us, whilst we were on our holiday (outside of Europe). As a result, we missed our 14 day cooling off period, which we are only now just aware off, after coming back from our holiday.
So in conclusion, the company knowingly sold us a new policy, whilst continuing to renew our existing policy, with the knowledge that we would never be able to claim against both policy's in the event of a claim.
This specific act and the level of service we've received following it, feels dishonest and immoral, that the insurance company have knowingly took money from us for something we will never be able to receive a service for and now aren't in a position to cancel the auto-renewed policy and offer us a refund. After speaking to their customer service team, both me and my partner have felt very unsatisfied and unhappy with the experience and feel discouraged to ever use them again.

Good website. Reasonable premium.

It's so quick and easy.

Very easy to navigate and use, gives you all the information you need, very reasonable prices, would recommend them

Helpful staff

I phoned to add a medical condition to my policy. Easy process and answered the phone straight away.

Luckily we didn't need to use the insurance but the website was clear and advisor gave the best options for our travel needs.

Great price.

The customer centre representative explained everything very clearly in an efficient and friendly manner and found the best travel insurance option to suit our needs and pocket.

Very easy to get a straight-forward, good value quote and easy to complete the purchase.

I had a policy auto renew, did not include world wide so I rang the company, they answered and was extremely helpful, cancelled one policy, went through new policy .. booked it was so easy

Fast and efficient- straightforward Emily was great on the telephone when I wanted to alter my cover.

My baggage was delayed by more than 40 hours on my recent travel to USA and raised a claim with them. Its been a week now and no acknowledgement or update with no sight on when / if there will be any !! Whats the point of having an insurance if when I cant use it when I needed the most.

Good communication, competitive pricing, transparent policy coverage and easy digital renewal.

Very easy to get the insurance I wanted .

Excellent service. Joe wad very professional, extremely knowledgeable and helpful. Process was easy and straightforward. Competitive prices. Definitely recommend and will use again.

Great travel insurance for what I need. Good price. Been with them a couple of years now.

very helpful, nice as aways customer services and good prices to make you stay, very happy and been a customer for 4 years.

Always helpful on the phone and for once it actually pays to be a loyal customer, getting a good discount for my travel insurance

Edit as of 04/04/2026. My hospital are now persuing legal action against me. I have reached rock bottom and no-one is replying to my attempts at contact.
Please stay away from this company. They have damaged my mental wellbeing and left me in a lot of debt that they had assured me they would be covering.
Dreadful.

I am here again to write a review. I am still awaiting settlement of my insurance claim. 
I have been told for the 3rd time that my details were under the wrong record and at this stage I really don't understand what's going on. 
The thing im most concerned about is the effect this has had on me mentally. And the complete disregard from the company regarding this. 
I was assured my case was escalated - there has since been zero progress.
I had a phone call with someone called George who was so lovely and promised multiple times he was going to call me back - he never did. 
I submitted a 2nd complaint. This is still in progress but as its for the same issue as before I am not hopeful. 
I have finally escalated to the Ombudsman and this is not what I wanted to do. 
The stress of all of this is very overwhelming. The hospital will take action against me as my bill is unpaid. I have communicated this so many times to the company and they just do not respond. Or tell me it has been escalated. 
The outstanding settlement is over 18 000 dollars and so is not money I have in my pocket. The company is a joke. Please avoid at all costs.