Value for money company for Travel Insurance. I would have given 5 star if Policy Schedule had shown declared medical conditions in it so that the customer could check and make sure that all relevant... Voir plus
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Lisez les avis des autres
Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do. Insurance for holiday next year so can't comment on claims... Voir plus
I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page. I then ca... Voir plus
Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy. Everything was straightforward... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.
Coordonnées de contact
77-79 High Street, BN44 3RE, Steyning
- 01903 255659
- jane.bason@southdownsinsurance.co.uk
- southdownsinsurance.co.uk
4,4
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great cover great price
25 mars 2026
Worst service ever
I had to claim due to cancellation due to illness, my daughter claimed for canellation due to my illness.
I can honestly say this my worst ever experience I've had with any insurance company for any type of cover. There were issues around supporting information:
Duplicate information.
Lost emails
Irrelevant information
Delayed payment
Being told contradictory information.
It took 15 weeks to settle the claim, at one point during a £3000 claim they were quibbling over £3.50.
I filed a complaint which was upheld, for which I was paid £50.
I'd never use them again
20 mars 2026
Avis spontané
Réponse de Southdownsinsurance
Dear Customer,
We are very sorry to learn of your claims experience and appreciate the time you have taken to provide your feedback.
Your feedback is very valuable to both Southdowns and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.
We understand that you formally registered a complaint, which has now been upheld, and that your claim has been settled.
Once again, we thank you for sharing your feedback.
Kind Regards
Southdowns/AXA Partners
I have used this company before.
I have used this company before.
Easy to fill in forms.
Price reasonable.
No fuss.
19 mars 2026
Great UK based customer service
Great UK based customer service, easy to call, super professional, helpful, polite and friendly. An exceptionally easy and positive experience all round for receiving a quote, taking out or adjusting travel insurance.
17 mars 2026
A quick quote with a no nonsense and …
A quick quote with a no nonsense and easy to navigate page.
16 mars 2026
It was quick and easy
It was quick and easy to do thought it would cover was good for price
14 mars 2026
Terrible experience
Having bought a policy for peace of mind. It has been a terrible experience trying to both claim back for out-of-pocket medical expenses we incurred when my husband needed urgent emergency surgery. As well as trying to get the company to book return flights and extend our hotel booking, when we needed to delay our return. There is no online number to call (i.e. whatsapp) so the cost of phone calls was extortionate. I frequently got cut off and so had to go through security again and again and each time got a new member of the team, so they had to read all the notes. At one stage, they even talked about moving hospitals (really handy when your husband is in agony and needs EMERGENCY surgery). Everything took so long, and in the end, that is why we ended up paying for treatment. Not sure, I expected travel insurance to work this way, but apparently this is standard. I thought because this was underwritten by AXA it would be a good reliable policy. How wrong could I have been. My husband's surgery was on the 16th Jan and here we are in March with no end in sight of our claim being paid.
16 janvier 2026
Réponse de Southdownsinsurance
Dear Customer,
We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.
We can confirm that all claims and emergency assistance services are managed by AXA Partners.
We have asked a member of our Senior Duty Manager team to escalate this to AXA.
Kind regards
Southdowns
Sales and Service
Very happy with the customer service…
Very happy with the customer service operator (cannot remember her name )
She was extremely helpful and efficient.
Thanks for great service
9 mars 2026
Great experience
Great experience. Forgot the ladies name but she was quick and efficient. Told me what was going to happen with amending my policy and then it was all done.
Great!
7 mars 2026
Quick & Easy by Phone
Getting a quote from South downs Insurance was a good experience. The representative was very pleasant, knowledgeable and thorough. It wasn't long before my insurance was sorted and the policy emailed to me.
6 mars 2026
Easy to arrange travel insurance
Easy to arrange travel insurance, loyalty scheme available & pleasant to deal with on the telephone.
3 mars 2026
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