The company did an outstanding job to meet and exceed my expectations. They first started out by calling me and confirming that I made this order and that it was not some type of fraud. Then they fo... Voir plus
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Lisez les avis des autres
If I could give 100 stars, I would..Jeanette Vargas was the representative that took care of me. She is a true professional what she does now only at supplying the knee that I had but they care that s... Voir plus
Ordered an 11 function facial machine. Confirmed order on a Saturday and received the machine on following Tuesday. I am located in Missouri and, best that I can tell, shipment originated in Souther... Voir plus
I purchased so many spa equipments from this company. Their quality of the products are always great, the prices are very reasonable and cheaper than any where else and their customer service team is... Voir plus
À propos de l'entreprise
Coordonnées de contact
12701 Van Nuys Blvd, Suite Q, 91331, Pacoima
- 1.800.418.0830
- info@spaandequipment.com
- spaandequipment.com
4,6
Excellent
149 avis
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great product. very satisfied
Very fast shipping. I am very happy with the product. Thank you
25 novembre 2014
Avis spontané
great service, quick shipping
They were very helpful on the phone, gave me the coupon code that did not work online, and shipped quickly. The shipping carrier was very friendly and helpful.
20 novembre 2014
Avis spontané
Excellent service, twice in a row.
Twice I have ordered a table from Spa and Equipment and both times I received excellent service. They are very conscientious about communicating exactly when the product is being shipped and where it is enroute to finally arriving in my office, which only took about 4 days. And I'm very happy with the tables. Thank you!
7 novembre 2014
Avis spontané
Love it , recomend and use it again
Love the steamer, works wonderful. Small hot cabi perfect size. I would recomend this compamy to everybody !
2 novembre 2014
Avis spontané
Great customer service
The customer service team did whatever they could to ensure we had the best service.
24 octobre 2014
Avis spontané
Great customer care.
I have not used the machine that I purchased for long, however so far so good. The product came promptly and in great shape.
23 octobre 2014
Avis spontané
Why won't you answer your phone? I have yet to receive my order.....
Please contact me ASAP about my order status.
Thank you
16 octobre 2014
Avis spontané
Réponse de Spa and Equipment
Unfortunately international callers can not reach us by dialing the 800 numbers. Contacted client and provided her with all the numbers for customer service. Upon contacting client that it became apparent that she was contacting us by the 800 number. These 800 numbers are operational only when dialed from inside the US. Item is currently in route to client and client has been informed about the tracking number of her package.
I cannot track my order
I ordered my machine over a week ago. I received an email receipt but there is no way to track my shipment. I am not sure if it has even been shipped out. The customer service rep was very helpful and nice. But I don't have my machine!!!!!!
15 octobre 2014
Avis spontané
Unexpected Delivery of a bulky item
When placing the order I was assured the shipping company would have got in touch to give me a delivery window.
Instead, Spaandequipment didn't send me any email with any tracking number, nor the shipping company got in touch at any moment.
Final result, I got a phone call like: your 200 lbs item is here RIGHT NOW on the sidewalk: come and move it.
Awful after sale follow up (so far).
29 septembre 2014
Avis spontané
Réponse de Spa and Equipment
Dear Alessandro Pagani,sorry for the inconvenience, the tracking number is emailed automatically after any shipment, did you check your spam box. Its a very long number that is why we email and not call costumers for tracking number.
we have notified shipping company regarding this and we are working with them so this issue will never happen again, but as you know shipping company is third party that we work with and they all have issues since they have too many workers and drivers and it does not matter if they are big or small we tried them all and all i can say is i am very sorry.
we always ask for prior notifications for all they pallet size shipments and i can send you all the documents to prove you that we do or i will post it here so people can see it as well, once again i am very sorry for the drivers mistake, and please let me know if you need documents regarding this shipment, our phone number 1.800.418.0830
it's been 12 days since I placed my order and it STILL hasn't shipped!!!!
when I got a tracking number I figured the package would go out quickly after. I figured wrong! it's been 12 days since they sent me a tracking number and when I track the package all it says is that a label was created. so I am still waiting to see if they are going to send my product!!!
22 septembre 2014
Avis spontané
Réponse de Spa and Equipment
Dear Mrs. MIRANDA HILL sorry for the inconvenience, you have placed the order not even 5 business days before posting this review and some items take more time for shipping because it is drop shipped from manufacturer following is your tracking number 617672414830 and it shows the item has been delivered, please let us know if we can help you more by calling us at 1.800.418.0830.
Would like to hear from them, email or something.
I have not received any emails or correspondence. I do not have tracking number or actual verification except the invoice printed from web site. It is a little scary not having any other verification. I always have from other companies. I cannot honestly rate them since I have no contact.
15 septembre 2014
Avis spontané
Réponse de Spa and Equipment
We apologize for any inconvenience. Our information is clearly on the invoice you have received also on the link that you placed the review, Its not fair to give us 1 star review because you have not seen our phone number. we have contacted you and emailed your tracking info.
please let us know if you have any more question 1.800.418.0830
so far so good
received combination mag light/steamer. upon opening package, there was visible signs of rust on several of the pieces. I immediately contacted customer service. I was instructed to take a picture and email it for their review. I followed up a few hours later and was told FedEx would pick up the defective equipment and a replacement would be on its way.
8 septembre 2014
Avis spontané
Great Service!
I am VERY pleased with the service I received. The people I spoke to were helpful. AND when I needed to leave a message, my questions were resolved within 24 hours. Al-in-all VERY impressed. When I called to find out measurements for the item I wanted, the CS rep actually went to the trouble to get the specific measurements I was looking for (not listed on the box) and she called me back in about an hour. I was made to feel that I was their most important customer.
6 septembre 2014
Avis spontané
Nice Esthetic Chair but came with no instructions
I was so excited about this chair. This was quite an investment being on the pricer side but I was ready to sacrifice if it would help my neck/pain in the long
run. It's very comfortable. When I took it out of the box I was however disappointed that there was no instructions what so ever in the box. If I'm paying always $300 for a stool I would like a warranty card and instructions to make sure I didn't miss anything.
3 septembre 2014
Avis spontané
Very disappointed
I'm very disappointed to hear that after receiving one of the items I ordered and found that it wasn't what I expected and needed to send back, I am being charged a 15% and pay for the return shipping. Had I known before the order was placed and since I am not able to see the item live, I wouldn't have ordered it. So, therefore, I won't be ordering from your company for the simple fear if it isn't right, I'm charged!
15 août 2014
Avis spontané
Réponse de Spa and Equipment
We are sorry to hear that you had some problems with returning an item. We try very hard to make sure the return policy statements are clearly visible, and not only these statements are not in small fonts but in contrast, they are capitalized and some in bold prints too.
You can see that in our terms and conditions
http://www.spaandequipment.com/Terms-Privacy-statement-sp-1184.html
On the other hand, all of our staff will go above and beyond to get you all information needed to make an informed purchase as far as taking pictures, measuring it and even taking a video from a unit. We do all these and more to avoid getting the “This is not what I was expecting” line. Please understand that once an item is returned it’s thoroughly examined and tested for quality before being restocked. This is a basic function of any professional company that adds dollar to the price of items sold. On the other hand we try to avoid extra cost on items so that we can pass the savings to our clients. I highly encourage you to utilize the knowledge and assistance of our staff so that what you purchase is exactly what you were looking for. For more Info call us at 1.800.418.0830
Best regards,
Andrew Hart
Awesome Customer Service
This company was outstanding with their customer service. When an item was backordered, they were willing to work with us to find a similar item and match the price! It was appreciated!
7 août 2014
Avis spontané
Very helpful and expedient!
We needed wax warmers for a project and their assistance was both professional and helpful. I would very happily deal with this company again.
30 juillet 2014
Avis spontané
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